Caliber - Buford
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very easy process and work loooks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Never spoke to a person every thing was text.
Customer Service - 1.5/5.0 -
There really wasn't any customer service. When I dropped off my car that was the most interaction I had with any person and that was about 5 minutes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff at Caliber Collision in Buford were welcoming, friendly, communicative, and transparent throughout the whole process. By the way Ken and the staff guided me through this process I got the sense that they are advocates working on the behalf of their customers. I would definitely work with them again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The repair took more than twice the originally-quoted amount of time. The customer service was overall positive and every employee we talked to was quite friendly, but communication was seriously lacking. This was the case between the two locations the car was sent to as well as between us and Caliber. I routinely asked for check ins and call backs but had to independently call on nearly every occasion. I can appreciate that our situation was unique in a few ways, but considering the multiple delayed repair dates and a lack of thoughtful communication, the experience was pretty dissatisfying.
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Yall held my vehicle for approximately 10 days removed my bumper and did not repair it. Also when the tech put it back together my trailer connection is not connecting properly. When I plugged it into my trailer my lights no longer worked on my trailer and this caused me to loose wages on weekend landscape business. I cannot pull a trailer without working run lights
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I have t had to return the vehicle yet
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Calliber Collision did a great job fixing up the car. They were quick and I appreciate their work.
Customer Service - 5.0/5.0 -
Ken was very kind and I appreciate his help!
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
The car now has a lot of rattling noises in the front. There is a high pitch whining noise now when the AC is running. Just a very noisy, irritating ride all day long.
Customer Service - 2.5/5.0 -
No number right now. Im still waiting on my manufacture bumber.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were very sweet
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.0/5.0 -
I can't rate the service at this time because the job has not been completed.
Customer Service - 2.5/5.0 -
I can't really rate at this time.Since the job has not been completed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the texts to keep me informed on the progress. Very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was unfortunately the second time the truck has been in your shop. But both experiences were a ten out of ten! Thanks to all the professionals that worked on my vehicle. Respectfully, Richard Boone.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an amazing job 10 out of 10…