Caliber - Buford
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service from start to finish! Frazier was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was awesome. Linda was great. Car looked great.
Customer Service - 5.0/5.0 -
Linda was awesome! everyone was very mice and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
You guys do awesome work
Repair Quality - 5.0/5.0 -
Awesome my car looks like it did when I bought it.
Customer Service - 5.0/5.0 -
Very professional hands down
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already recommended you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Nick was awesome! I am a Natiinwide Insurance agent and I will be referring everyone to Nicj
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job and very quick turn around. Would highly recommend to anyone who needs car repairs. Super friendly and very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work --
Customer Service - 5.0/5.0 -
Very considerate of my time!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Your automated text messages do not work. It is annoying.
Customer Service - 3.0/5.0 -
Automated messaging system does not work. Your customer service people are very good.
Returned Clean
Likely to Recommend - 0.5/5.0 -
The only reason I moved forward with my repairs at Caliber is because of my insurance company. The process prior to repairs were quite frustrating. I felt like Caliber welcomed the business based on guaranteed insurance checks/payment. I did not feel a geniune interest to cultivate a business relationship to generate additional business or referrals.
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the body work and the level of customer service I received in speaking with repair technicians in passing.
Customer Service - 1.5/5.0 -
The level of customer service received from the reception area was subpar at best. My insurance company had to reach out to Caliber to find out why they had not called me to schedule repairs almost a month after receiving my insurance check. When I got on the line with the adjuster then later the reception no one acknowledged the flaw in their system and I did not receive an apology. It was all about scheduling the repair. Unfortunately my vehicle was hit prior to the initial repair appointment so I had to process another claim and decided to stay with Caliber since they provided an estimate for the first claim. I had the insurance company mail the check directly to me for the second claim in case Caliber decided not to follow up after receiving the check. I called to schedule repairs and was told that they had not received a check for the first claim. I explained that I was originally scheduled for repairs and the check was on site at the time but was involved in another accident. The receptionist was rude and stated that the check was returned to my insurance company due to the fact that repairs were not complete. I re-explained the sitution to no avail. The receptionist was rude and unapologetic. I contacted my insurance company and they called Caliber only to find out that the check was still on site at Caliber. The receptionist returned to the call to schedule my appointment but did not apologize for her miscommunication or the undue frustrations that ensued. Both Nicholas and Teresa were helpful throughout the process. Everything they said they'd do was done with the highest level of professionalism.