Caliber - Capitol Heights

4.7 (7,492reviews)

95%

(240) 607-1900

1101 Hampton Park Boulevard #500, Capitol Heights, MD 20743

95%

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1101 Hampton Park Boulevard #500
Capitol Heights, MD 20743

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About Caliber - Capitol Heights

See Photos

1101 Hampton Park Boulevard #500
Capitol Heights, MD 20743

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (7,492)

Sort By:
Newest
Rating

6,824 Customers Rated

5 Stars

77.2% Complete

(5783)
4 Stars

8.2% Complete

(616)
3 Stars

2% Complete

(149)
2 Stars

1.1% Complete

(82)
1 Star

0.6% Complete

(44)
< 1 Star

2% Complete

(150)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff described as professional, friendly, and accommodating. The repair quality receives high marks, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and proactive information sharing throughout the repair process. Timeliness is frequently commended, with many repairs completed ahead of schedule. The front desk staff and service advisors are repeatedly recognized for their professionalism and helpfulness. While most experiences are highly positive, some customers noted minor issues with cleanliness upon pickup and occasional delays due to parts availability.

Select to learn more

Service Quality
Timeliness
Communication

"... work on my 2009 Chevrolet Malibu came out amazing—the front end looks great, and my car looks like nothing ever happened. The staff was friendly, efficient, ..." Read more

"Professional and courteous people! No signs of damage or flaws!"

"... professional, respectful and obviously very skilled. My car looks beautiful. I had work done on another car years ago at this same location and was very ..." Read more

"Vehicle drives and looks as if nothing had happened."

"It was ahead of schedule"

"Overly satisfied that the vehicle was ready for pick up sooner than expected."

"It was ready 3 days early!"

"Earlier than promised."

"I was satisfied with the prompt service that I received."

"They were very attentive and efficiently communicated any updates necessary."

"... caliber collision the entire staff was very nice. They kept me e informed with the work that was being performed. Answered any questions, very professional ..." Read more

"Very fast and communicative"

"Texts were sent with updates that were very informative. Also received a voicemail of what to expect and ..." Read more

"... my car and provided assistance at the front desk kept me informed of the repairs needed. They were professional, knowledgeable, friendly, and completed ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... work on my 2009 Chevrolet Malibu came out amazing—the front end looks great, and my car looks like nothing ever happened. The staff was friendly, efficient, ..." Read more

"Professional and courteous people! No signs of damage or flaws!"

"... professional, respectful and obviously very skilled. My car looks beautiful. I had work done on another car years ago at this same location and was very ..." Read more

"Vehicle drives and looks as if nothing had happened."

"It was ahead of schedule"

"Overly satisfied that the vehicle was ready for pick up sooner than expected."

"It was ready 3 days early!"

"Earlier than promised."

"I was satisfied with the prompt service that I received."

"They were very attentive and efficiently communicated any updates necessary."

"... caliber collision the entire staff was very nice. They kept me e informed with the work that was being performed. Answered any questions, very professional ..." Read more

"Very fast and communicative"

"Texts were sent with updates that were very informative. Also received a voicemail of what to expect and ..." Read more

"... my car and provided assistance at the front desk kept me informed of the repairs needed. They were professional, knowledgeable, friendly, and completed ..." Read more

Charlene (Honda owner) reviewed 7/31/26

They told me my car would not be ready until August 12 and it it was ready by July 31

Stephen (Buick owner) reviewed 7/31/26

Markisha (Toyota owner) reviewed 7/30/26

It was quick and convenient

Leniel (Jaguar owner) reviewed 7/30/26

Charlene (Hyundai owner) reviewed 7/30/26

Very good and professional very nice and concerning about the customer. Thank you!!

Very nice and professional good job! Thank you 🤗!

Arecia (Mazda owner) reviewed 7/30/26

Bruce (Ford owner) reviewed 7/30/26

U have the best customer service that I have seen

Alaijza (Volkswagen owner) reviewed 7/30/26

The damages were repaired and looks great. The sound from my speakers sounds different now and that now needs to be fixed. Overall great experience and would recommend. I was told to just bring the car back in to be looked at.

Very nice, kept me informed.

William (Chevrolet owner) reviewed 7/29/26

From the time I walked in the door, I knew I was in good hands. The Kim was so professional and friendly, Daniel was amazing...very knowledgeable and reassured me that my car was in good hands. The best experience I've ever had getting my car repaired.

Byrant (Dodge owner) reviewed 7/29/26

Robert (Volkswagen owner) reviewed 7/28/26

The most professional service from the front desk to the repair person The Capital Heights office is great

Joseph1 (Honda owner) reviewed 7/28/26

Dionne (Chevrolet owner) reviewed 7/27/26

Rear passenger side window rain flap was broken off . Will be returning on 7/28 to talk to someone

Shelitia (BMW owner) reviewed 7/27/26

Wayne was exceptional

Wayne was amazing

Dionne (Kia owner) reviewed 7/27/26

From the moment I walked in the door until I picked up my vehicle, I was treated very professionally. I received updates on a timely manner and everything was explained in detail. Daniel B, my Estimator provided excellent customer service and kept me abreast every step of the way. He also gave specific instructions for the aftercare of my vehicle and informed me to call him if I need anything.

Adran (Mazda owner) reviewed 7/27/26

Jerry (Chevrolet owner) reviewed 7/27/26

Marcella (Nissan owner) reviewed 7/25/26

It started with Kim at the front desk. Very polite and customer driven. Then I appreciated the care and current information received from Daniel and from the email.

Irajean (Honda owner) reviewed 7/24/26

Everyone was polite and friendly.

Gregory (Honda owner) reviewed 7/23/26

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Caliber - Capitol Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Capitol Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,492)

6,824 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Kept me Informed?

Ready on Time?