Caliber - Forestville

4.8 (7,101reviews)
95%
7970 Penn Randall Place,  Upper Marlboro,  MD  20772

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (7,101)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted that vehicles were completed ahead of schedule, with frequent text updates keeping them informed throughout the process. Repair workmanship was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, including complimentary interior and exterior cleaning. A few customers noted areas for improvement directly from their experiences, including inconsistent communication mid-process, occasional delays, and isolated quality concerns such as paint issues or loose fittings requiring return visits. Overall, the overwhelming majority expressed high satisfaction and willingness to recommend the shop.
Select to learn more
"I can not even tell it happened. I am very pleased with my service and the service providers made the ..." Read more
"Repairs were well done. The repaired sections of my vehicle look brand new. The quality of the work is excellent."
"Excellent service from drop to pick up! The bodywork, excellent. Clean up, wash job, interior vacuum, all well done."
"... professional, abd the output exceeded my expectations - my vehicle looks like it never had any accident, looks beautiful - product quality is outstanding. The delivery was ..." Read more
"... not satisfied with the work done on my car at all. My bumper fit on the car better because the repairs than it does now. There are large gaps in the seams of the bumper ..." Read more

My Experience

Very respectful and kind also very accommodating would definitely recommend and reach out for services in the future

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Five stars

Likely to Recommend

Everything was just fine.

Repair Quality

It's not my first time dealing with Caliber Collision. They do excellent work.

Customer Service

The staff is always helpful and friendly.

Likely to Recommend

Repair Quality

Customer Service

Everyone was extremely kind and helpful

Returned Clean

My Experience

I appreciate the email about where they were with the car told they will be ready by the 9th and it was our word is all we have.

My Experience

Likely to Recommend

Yes they got my vehicle done less than 2 weeks.I was so happy

Repair Quality

Customer Service

Customer was over and beyond, made it a smooth transition for me

My Experience

Likely to Recommend

Repair Quality

There are small visual defects where the damage was supposed to be fixed. One side not consistent with the other

Customer Service

While Briana was very helpful and customer friendly Management and Technicians never returned my calls. I was not up to date on how long or what damages had taken place. Very slow job. Car was in the shop close to a month. No sense of urgency. When I finally did speak with JP he was apologetic. But overall the shop lacked communication and sense of urgency

My Experience

Caliber Collision team was personable, professional, while accommodating all of our needs. The vehicle was flawless. No one would have ever known it was in an accident! Thank you Caliber Collision!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I do plan to recommend you to othets.

Repair Quality

Sorry I took so long to respond, but I was traveling. The repairs look wonderful. Thank you for a job well done. Now I have to get the headlight on the driver side cleaned up to match the other.

Customer Service

I appreciated the updates on the repairs being done, and the fact that job was completed days earlier.

My Experience

It was a great experience

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Likely to Recommend

Repair Quality

Pam was fantastic with providing updates on my vehicles status. Thank you for the fantastic service from the front desk to receiving my car back!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything looks great

My Experience

Polite and kept me informed. Handled everything including rental. Apologized for how long it took even tho the delay in getting parts was not their fault

Likely to Recommend

Repair Quality

Customer Service