Caliber - Forestville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer service second to none
My Experience - 5.0/5.0 -
Great work and communication throughout the time my car was being serviced .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks Pam for keeping very informed on every step of my vehicle repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When i arrived at pick up and inspected my car, noticed there were still rubber loose off the door and the back right windshield. Inspected the truck and the bedding wasnt properly fixed. Was told to return the next day for completion. The next day i returned they fixed the windshield but not the door rubber. Told be theyd order a new one and let me know. Fast forward a week it rains and my trunk is soaking wet. Three visits and my car isnt fully fixed. Would not recommend
My Experience - 5.0/5.0 -
It was my first experience with working with Caliber Collision everyone was extremely courteous from the reception, my advisor, and the other staff I spoke with/met. I definitely appreciated the text notifications, there was never a moment of doubt that something wasn’t getting done because of the updates. They were also helpful in putting on wheel locks I purchased. Thankful for the staff and teamwork displayed there.
My Experience - 5.0/5.0 -
Thank you for top service in completing repairs. Your staff was friendly and courteous made this experience worth waiting for. Would recommend Caliber Collision to anyone looking for a repair shop.
My Experience - 5.0/5.0 -
I appreciate that Caliber was patient and willing to work with me while we figured out which insurance company would pay for the repairs. I also liked getting frequent text message updates. And Ms. Pam was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was kind and helpful
Customer Service - 5.0/5.0 -
Staff informed me and was knowledgeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would definitely recommend, which I've done already with 4 other people.
Repair Quality - 5.0/5.0 -
From the moment I walked in the office to have my vehicle repaired to the day I picked it up, I felt valued and cared for. I was given a time frame and it was actually ready 3 days early, cleaned up and ready to go.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
I took my car in for ubder carriage damage and qhen I picked it up I had engine lights on the dashboard. The vehicle was dirty inside and out, grease on the inside of the door and green highlighter marks where the service advisor wrote before the vehicle was repaired that hadnt even been cleaned off, and she stood there and said they had indeed washed my truck. Never take anything you drive or care for to their shops. If you insurance suggests them, refuse and demand to go somewhere else. Anywhere else.
Customer Service - 0.5/5.0 -
Not honest people.
Likely to Recommend - 5.0/5.0 -
Hands down !!!
Repair Quality - 5.0/5.0 -
My car looks great !
Customer Service - 5.0/5.0 -
Very attentive to my concerns
Returned Clean
My Experience - 5.0/5.0 -
I would like to say that my experience was a very good one. From the young lady at the desk when I first came in to the especially kind & professional young man, JP, who greeted me telling me what was to be expected while they had my car. It was done in a very timely manner & I am very pleased with the really good job when completed. I would highly recommend them.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them. It felt like the way it used to be. They treated me like they really cared how I felt. I'd say you need to keep JP and Kylashia...they care & should be appreciated by Caliber Collision JP made me feel like he & your company really cared that I was satisfied...throughout my entire time with you
Repair Quality - 5.0/5.0 -
It was a really good experience dealing w/ Caliber Collision. The young lady @ the desk, her was is Kylashia, very courteous, pleasant & professional. The guy who discussed what to expect regarding repairing my car was equally courteous, pleasant, funny & professional. I left there feeling confident that my car was in good hands. I have to give Caliber Collision credit for knowing how to hire & keep their workers happy. It showed in how they handled my car repairs. Thanks again for a job well done.
Customer Service - 5.0/5.0 -
Like I said earlier, w/ customer service not being what it used to be...Caliber Collection gave me confidence that they know what they are doing & how to hire the best people to handle the job...well done indeed. I was totally satisfied.
My Experience - 5.0/5.0 -
The staff was very professional and very helpful especially TJ. Everything I called for an update on my vehicle TJ walked me through everything. He also, was helpful about my concerns of the status of my vehicle. I would bring my vehicle back for repairs.
My Experience - 5.0/5.0 -
Great service personnel, especially JD. Great painters as they matched very well which is the reason I am a repeated customer at this location.
Likely to Recommend - 5.0/5.0 -
I've been there twice before as did a friend's repairs and the reason I returned.
Repair Quality - 5.0/5.0 -
JP was excellent in insuring I was satisfied.As usual, y'all did an excellent paint paint job.as the prior experience years ago
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jay and the team at the Upper Marlboro, MD were EXCELLENT!!! They made the process seamless. My car is beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was EXCELLENT!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would say work with JP he’s good.
Repair Quality - 4.0/5.0 -
I’m going to be honest, I’m not satisfied with how many dates I was given, I was told 4 different dates and kept having it be pushed back over and over again. Starting with being told 3 days. But JP stepped in and he got my car right. He told me a date and he stood by it and had the car finished within a timely manner. Had it not been for him I wouldn’t be giving such a high rating. He’s a man of his word and if you go to this location work with him he will get you right.
Customer Service - 4.5/5.0 -
Service was below average until JP handled me.