Caliber - Marlow Heights

4.7 (4,284reviews)

92%

(240) 695-5130

5000 Auth Road, Suitland, MD 20746

92%

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5000 Auth Road
Suitland, MD 20746

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About Caliber - Marlow Heights

See Photos

5000 Auth Road
Suitland, MD 20746

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,284)

Sort By:
Newest
Rating

3,817 Customers Rated

5 Stars

76.8% Complete

(3290)
4 Stars

6.9% Complete

(295)
3 Stars

1.8% Complete

(78)
2 Stars

1.1% Complete

(46)
1 Star

0.3% Complete

(14)
< 1 Star

2.2% Complete

(94)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new after repairs. The team received high marks for proactive communication, keeping customers informed at every stage through calls and texts. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Customers appreciated the welcoming, knowledgeable, and courteous staff who made stressful situations feel manageable. A few customers noted areas for improvement directly from their experiences, including inconsistent communication follow-through, occasional delays, and isolated concerns about repair completeness or aftermarket parts. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality

"... me and my car repairs. I was very pleased to find my car is much better shape that before repairs and cleaned. I've been elsewhere that didn't do so much to improve ..." Read more

"... they took to our most vulnerable transportation and repaired it back like it had never been done before. I am highly pleased and grateful." Read more

"... collaborative throughout the entire process. The quality of the workmanship exceeded my expectations, and I am very satisfied with how my car turned out. ..." Read more

"... my vehicle was completed in a timely manner. The staff was very polite, professional, and helpful throughout the process. I had a great experience and would definitely ..." Read more

"... exceptionally spectacular.. The car was clean and the work that was done was as it wasnt in an accident. I was also assured that if we had any problems that ..." Read more

Service Quality

Service Quality

"... me and my car repairs. I was very pleased to find my car is much better shape that before repairs and cleaned. I've been elsewhere that didn't do so much to improve ..." Read more

"... they took to our most vulnerable transportation and repaired it back like it had never been done before. I am highly pleased and grateful." Read more

"... collaborative throughout the entire process. The quality of the workmanship exceeded my expectations, and I am very satisfied with how my car turned out. ..." Read more

"... my vehicle was completed in a timely manner. The staff was very polite, professional, and helpful throughout the process. I had a great experience and would definitely ..." Read more

"... exceptionally spectacular.. The car was clean and the work that was done was as it wasnt in an accident. I was also assured that if we had any problems that ..." Read more

Sheliaya (Hyundai owner) reviewed 9/22/26

Jamila (Ford owner) reviewed 9/18/26

Racquel was great. She was attentive and communicative. She kept in regular contact with me and my car was returned to me with all problems resolved. I’d use Caliber Collision again especially if paired with Raquel to assist in my repairs.

Kenneth (Lexus owner) reviewed 9/16/26

Again the damage to the car is unnoticeable

The repairs are spot on. I can't tell if there was any damage

Customer service was very good

Josselin (Honda owner) reviewed 9/15/26

Sharon (Nissan owner) reviewed 9/11/26

I was very satisfied with the service.

Kelvonne (Honda owner) reviewed 9/8/26

Auth rd location specifically

Auth rd location AMAZING. They took my vehicle even though the insurance company scheduled me at a different location than I selected and they cleaned my baby which was much needed and now she’s dent free and shining.

Danielle (Nissan owner) reviewed 9/4/26

They were very helpful and efficient with me and got my car repaired perfectly and in a timely manner. I am very pleased and grateful.

Gwendolyn (Toyota owner) reviewed 9/3/26

Job well done

Marietta (Nissan owner) reviewed 9/2/26

They did an excellent job. It was very impressed very professional very nice and very concerned.

Vernetta (Ford owner) reviewed 9/2/26

Rachelle was amazing. I really appreciate the extra effort to negotiate with insurance to do what was best for the customer

Kiana (Toyota owner) reviewed 9/2/26

Everything was great. The car and quality of work looks great. I wish it had taken a little bit faster.

Everything was great. I wish they called me to update me rather than text

Ottawana (Chevrolet owner) reviewed 8/31/26

Wanda (Cadillac owner) reviewed 8/31/26

Every time I always yesss

The whole team was excellent, especially Hassan

The whole team was excellent. Very nice kind and helping Hassana

Gary (Chevrolet owner) reviewed 8/28/26

Hasan kept me up to date on the repair process on my car from day 1. He told me how long he suspected it would take to get done and was done exactly at that time. The workers did a fantastic job at bringing my car to what normal is. I appreciate everything they done for me and even accommodating me to have someone pick my vehicle up because I was unavailable to. Thank you so much

Elbert (Toyota owner) reviewed 8/27/26

Very much

Very professional

Like the service, thank you for your services

Peggy (Nissan owner) reviewed 8/25/26

Once the spoiler was installed on my maxima,The color was a perfect match. It looked really sharp

Jasmine (Hyundai owner) reviewed 8/20/26

The team was great and communicate well. Before and during my process

Marvin (Honda owner) reviewed 8/20/26

The work on my vehicle was completed in a timely manner. The staff was very polite, professional, and helpful throughout the process. I had a great experience and would definitely recommend their service!

Shawntay (Hyundai owner) reviewed 8/19/26

Angela (Chevrolet owner) reviewed 8/17/26

The work was completed in a timely manner and the truck looks great!

They communicated very well

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - Marlow Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Marlow Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,284)

3,817 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean