Caliber - Marlow Heights
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was knowledgeable, courteous and responsive to all questions I had about my vehicle repair.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Rare glass was sealed, still waiting for the repair person to complete the repair
Customer Service - 2.0/5.0 -
Rarely got a call back.. I always had to call for the update
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I wish they would have quickly assessed that my vehicle would be a total loss. Instead I wasted days maxing out my rental coverage only to find out on a weekend while I was out of town that it was a total loss and I needed to come pick up my things, and return the rental with such short notice.
Customer Service - 2.0/5.0 -
My service advisor did not keep me abreast of anything. He stated that he contacted me but I had no missed calls or voicemails from him
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never again
Repair Quality - 0.5/5.0 -
The service I received was terrible my car broke down on me the same day I got it back had to pay for Ubers all weekend and had to get a new rental car Monday and miss work and spend more money they had to tow my vehicle to another shop just to find out they forgot to put a part back on that they took off
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ms.Rockelle was amazing excellent communication exceptional customer service the overall experience here was a 10/10 will recommend to anyone in need of their service while I was there we laughed and the entire staff made me feel very comfortable I felt at ease knowing they weee on the job fixing my car
My Experience - 5.0/5.0 -
Very professional and pleasant. Kept me informed every step of the way. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service. Great intake process. And kept me informed every step of the way. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car was declared total after having it for over thirty days
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
The car was total loss
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job on the repairs made my car look in feel new again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent work and time
Likely to Recommend - 5.0/5.0 -
i would recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
the work was completed great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pleasant environment, compassionate and knowledgeable staff.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Great work just the communication was lacking
Repair Quality - 4.0/5.0 -
I gave 8 could've been 9 but bcuz it was the holidays It took longer than usual for the repairs to get done but the work is excellent
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Lack of communication
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Lack of communication, had I’ve known that an aftermarket part was being used I would’ve paid for the OEM part that was being replaced. Now I have to pay for OEM part and labor.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would highly recommend Caliber but I would tell them to check the car thoroughly before signing the release form. Everything else was excellent and Rockell was very pleasant to work with.
Repair Quality - 4.0/5.0 -
Caliber wanted me to pick up the car before it was finished because they ordered a new lamp with no estimated delivery at the time.
Customer Service - 4.5/5.0 -
Caliber did a great job of communicating with me regarding the repairs to my vehicle but there were a few issues overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am deeply impressed at the care and dedication they took to our most vulnerable transportation and repaired it back like it had never been done before. I am highly pleased and grateful.
Customer Service - 5.0/5.0 -
Everyone greeted me every encounter by phone and or in person with great enthusiasm and respect and listened to my concerns and needs.