Caliber - Arlington VA

4.8 (8,146reviews)
95%
4072 South Four Mile Run Drive,  Arlington,  VA  22206
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (8,146)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and timely repairs. Many highlighted the high-quality workmanship, with vehicles returned looking brand new, and appreciated the thoughtful touch of having their cars cleaned before pickup. The proactive and frequent status updates, including texts and calls, were widely commended for keeping customers informed throughout the repair process. Numerous customers noted repairs being completed ahead of schedule, which was a pleasant and valued surprise. A few customers mentioned areas for improvement directly from their experiences, including occasional delays, incomplete repairs, and gaps in communication updates.
AI-Generated from reviews written in the last 12 months
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"The team at Caliber Collision did a phenomenal job on my Bz4x. Not only did they complete the work in record time, ..." Read more
"Quality work was finished quickly. I was kept informed throughout the process. I am ..." Read more
"... to my vehicle, the team did an outstanding job of fully restoring it to the point where it was like it never happened. Further, the team completed the work ahead of schedule, ..." Read more
"... delighted with the collision repair to my vehicle. Caliber Collision obviously sets high standards for its repairs. The daily notifications about the progress of the ..." Read more
"... When I received my vehicle after being repaired, the front passenger side tire had a staple in it, which caused me to have to get a new tire. I was ..." Read more
"... were great for keeping me in the loop on repairs. Work was finished a day early, which is always nice to see. Thank you!" Read more
"... concerned. Estimate was on target. No surprise cost. Repaired before estimated due date." Read more
"Repair took over 4 weeks for a relatively straightforward repair. Estimate indicated about 3 days of work. Missed ..." Read more
"... emails detailing the progress of the repair. ALSO, you got the repair done a week earlier than promised saving me out-of-pocket rental car costs." Read more
"Great work done ahead of schedule"
"I appreciated the regular status update text messages and the fact that work was completed ahead of projected ..." Read more
"Your communication system is excellent. I really appreciated being kept informed throughout."
"... knowledgeable office staff to the repair results. It was very nice to be kept informed of the status of the repair. I would highly recommend C2 to anyone!" Read more
"Yes, the text messages were incredibly helpful."
"... was fantastic!! They were so kind and polite abd communicated every step of the way nearly daily texting, I was floored with the overall service and especially ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great folks to work with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the best experience I’ve had! Willie made sure I was updated along the way in multiple forms of communication. He even made the pick-up and car rental return easy! My car looks amazing and looks like a lot of time and attention was put back into it.

My Experience

Great work

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent repairs! Vehicles looks good as new and the time taken to repair was extremely fast and even ahead of schedule.

My Experience

Holly, Roxanna, Ashley, and all the staff were friendly and easy to interact with. The repair was done on time, and my car was conscientiously cleaned inside and out, such that I thought I had received another new car. Cannot recommend Caliber Collision highly enough.

Likely to Recommend

The professionalism is top tier along with the work to match. Great staff all around.

Repair Quality

The repairs to my Durango were very exceptional. Front end looked as brand new as it could get. The shop did a realy good job removing all the scuff marks and re-securing the bumper. Very much appreciated the trim replacements as well.

Customer Service

Customer service was very professional, respectful and polite. They kept me well informed and answered all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My customer service person Jocelyn, from Calliber Collision, was really good. Communicative, friendly and all around helpful. Made things easy.

Likely to Recommend

Repair Quality

Jocelyn was really great keeping me up to date.

Customer Service

It went well. Jocelyn was very communicative and consistent with her updates. The car is looking good and runs well. A miracle considering the damages it suffered. It makes a slight whistling sound now, and I can’t find the source, but it’s a small price to pay.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes I was and Willie was great with his service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was returned to us running but the battery was dead and I had to be jumped on way home. Clearly lights were left on during week long repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

We had a fantastic experience with the person who assisted us with our case. Willie was an excellent and attentive person who kept me updated on the progress of the car. The job was done perfectly and to our satisfaction.

Customer Service

We had a fantastic experience with the person who assisted us with our case. Willie was an excellent and attentive person who kept me updated on the progress of the car. The job was done perfectly and to our satisfaction.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The estimated time for repair was about two weeks which seems a little too long.

Repair Quality

Willie has been extremely attentive about making sure that I’m updated on the progress of the repairs. Car looks in good shape again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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