Caliber - Springfield

4.8 (10,698reviews)
96%
7708g Backlick Rd,  Springfield,  VA  22150
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (10,698)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with repairs frequently described as flawless, like new, and completed with outstanding attention to detail. Communication stands out as a top strength, with customers highlighting daily text and phone updates that kept them informed every step of the way, reducing stress throughout the process. Timeliness is another recurring highlight, as many customers noted their vehicles were completed ahead of schedule. The welcoming and professional front desk staff, thorough interior and exterior cleaning of vehicles upon return, and seamless coordination with insurance and rental car companies further elevated the experience. A few customers noted areas for improvement directly from their feedback, including inconsistent communication on delays, occasional quality concerns such as overspray or mismatched paint, and issues with undisclosed changes to estimates.
AI-Generated from reviews written in the last 12 months
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"... done on my Camry! After the repairs were completed, the car looks absolutely incredible, like it just rolled off the lot. The attention to detail and quality of craftsmanship ..." Read more
"... kept me informed throughout the process, and even finished the repairs ahead of schedule. After some disappointing experiences with other shops nearby, I now insist ..." Read more
"The staff were friendly and helpful. They were very interested in doing the job right."
"... satisfied with the service received at Caliber Collison. My vehicle was repaired excellently and expeditiously. Thank you Caliber for doing a great job. The cleaning ..." Read more
"Amazing work done to my vehicle, even organized the wires for my dashcam. This is why I always choose caliber ..." Read more
"The staff was friendly, professional and efficient. My car was completed ahead of the estimated time and looks like new. Would definitely recommend."
"... appraised of the status of the repair nearly every day. My car was done 2 days early and they dropped off the rental car. Everyone I dealt with at Caliber was polite ..." Read more
"Great job very quick turnaround kept me informed every step of the process thanks!"
"Fantastic service! Car was repaired sooner than expected.Excellent job. Would recommend Caliber to anyone."
"... However, the time it took is disappointed, especially after 3 delays after receiving notice of completion date." Read more
"... mind and made the entire experience stress-free. Their communication was outstanding, and I always knew what was happening with my car and what to expect ..." Read more
"Best part was the communication. They kept me informed every step of the way."
"... explanations offered by Caliber Collision were top notch. I was kept in the loop the entire time and the repair was finished so quickly. You cannot even tell where my ..." Read more
"... experience in EVERY way!! From drop off to pick up, Caliber and the technician doing the work provided up to date detailed updates on the entire process! I am so glad ..." Read more
"Communication was amazing! I was updated every step of the way as my car was advancing through service!"

Likely to Recommend

Repair Quality

I had a fantastic experience at Caliber Collision. From the start, the team was punctual and kept me informed every step of the way. Saira, our service advisor, was clear, responsive, and made the whole process smooth and stress-free. Nelson, the mechanic, did an outstanding job—when I got my car back, it truly felt brand new. Highly recommend this location for quality work and excellent service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work guys - keep up the good work. I hope I Never see you (Pun intended) but if someone hits me that caliber is where I Am going!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Complete professional staff who kept us completely updated on the status of the repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Delivered car ahead of schedule. I appreciated that they also vacuumed the car. However there was dust left behind from some of the work inside the vehicle (passenger door, backseat), but not a big deal.

Customer Service

The front desk attendant when I initially dropped off my vehicle was absolutely wonderful and very personable.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber didn't repair my car's front bumper, even though I asked them to, and didn't let me know that they weren't doing it until the rest of the work was finished, despite multiple inquiries by me.

My Experience

Prompt, communicative, and a job well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I’m very disappointed with my recent experience at this collision center, particularly with the communication and customer service. From the beginning, I did not feel that the communication was professional or welcoming. The woman at the front desk was not very polite, and I also felt that the staff handling the estimate were not very cooperative. I was simply trying to explain what had happened with my vehicle, but the interaction made me feel as though I was creating a problem or making things difficult, which was not the case. There was also an issue with a headlight that this location had repaired about a year ago. The headlight had become hazy, so I brought it to their attention. I was told that they would do what they could to correct the issue and, if possible, replace it. When my car was ready, I received several calls and went to pick it up. I then discovered that the headlight had only been cleaned. The hairline crack on the inside was still there, and the headlight had not been replaced. When I pointed this out, I was told that they would contact the insurance company and see if it could be covered. My biggest concern is the communication. If they knew the headlight could not be replaced as originally expected, why wasn’t I informed before the car was delivered? I could have contacted my insurance company myself and discussed the issue before picking up the vehicle. Instead, I found out only after the work was completed and I had arrived to pick up my car. Overall, I am not satisfied with the customer service, communication, or the way this situation was handled. Because of this experience, I will not be returning to this particular location in the future. I hope management takes this feedback seriously and works on improving communication and customer service.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I got timely updates and everyone was very courteous and helpful.

Likely to Recommend

Repair Quality

This is the second time that I’ve had to use caliber collision. I appreciate their professionalism and attention to detail. Very pleased with the results.

Customer Service

Excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All the employees were professional and pleasant. I like the text updates. The work which was scheduled for two weeks only took 4 days. The car looks great!

Likely to Recommend

Repair Quality

Professional, friendly and efficient.

Customer Service

Everyone was very friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept informed of the progress of the fixes to my car. I appreciated that.

Likely to Recommend

Repair Quality

I was kept informed of the progress and the car was finished early

Customer Service

I was kept informed of the progress and the car was finished early

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I chose this team because my son got his car worked here too Very happy with the job

Repair Quality

I really like the team working at this Caliber Thanks again for all the care and professional services

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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