Mercedes Benz of Alexandria Collision Center

5.0 (3,808reviews)

99%

(703) 341-2162

628 South Pickett Street, Alexandria, VA 22304

99%

See Photos

628 South Pickett Street
Alexandria, VA 22304

Get Directions Website Email

About Mercedes Benz of Alexandria Collision Center

See Photos

628 South Pickett Street
Alexandria, VA 22304

Get Directions Website Email

We are a state of the art collision repair center, working on all makes and models. BEST OR NOTHING

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check

Languages

Spanish
Arabic

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (3,808)

Sort By:
Newest
Rating

3,714 Customers Rated

5 Stars

87.4% Complete

(3328)
4 Stars

6.9% Complete

(264)
3 Stars

1.5% Complete

(59)
2 Stars

0.7% Complete

(25)
1 Star

0.2% Complete

(9)
< 1 Star

0.8% Complete

(29)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with repairs frequently described as restoring vehicles to showroom or brand-new condition. The team is widely recognized for professionalism, attention to detail, and outstanding workmanship. Communication stands out as a key strength, with staff proactively keeping customers informed at every stage via calls, texts, and emails. Timeliness is another highlight, as vehicles are often completed ahead of schedule. A few customers noted areas for improvement, including more proactive outreach during repairs, occasional delays, and minor cleanliness concerns upon vehicle return - all reflecting direct customer observations rather than systemic issues.

Select to learn more

Service Quality
Timeliness
Communication

"... showed how much they value their customers. Overall, the level of customer service, transparency, and attention to detail exceeded my expectations. Thanks everyone who worked on my car!!!" Read more

"Everyone responded with excellence at every level. The car receives great care. The workmanship was perfect."

"The car was not only repaired, they restored it to its original brand new condition."

"... adapt and overcome. I brought my vehicle MBAC because I expected the highest quality of work to be done on the restoration of my vehicle and that is exactly what I received…." Read more

"Great work! Paint work on the hood is an exact match and completely takes away the scratches."

"Vehicle was ready one week earlier than anticipated!"

"I mentioned I had a planned trip and she took note and worked with your team to have it completed before my trip."

"Always on schedule as recommended at time of drop off at the shop."

"Actually delivered one day ahead of time"

"But in general, it was too long"

"... car looks great! It was completed timely and I was kept abreast of the progress every 48hrs." Read more

"I was sent an email telling me that I could pick my car up earlier than promised."

"I was kept in the loop every step of the way!"

"I had to contact them first though."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everyone responded with excellence at every level. The car receives great care. The workmanship was perfect."

"The car was not only repaired, they restored it to its original brand new condition."

"... adapt and overcome. I brought my vehicle MBAC because I expected the highest quality of work to be done on the restoration of my vehicle and that is exactly what I received…." Read more

"Great work! Paint work on the hood is an exact match and completely takes away the scratches."

"Vehicle was ready one week earlier than anticipated!"

"I mentioned I had a planned trip and she took note and worked with your team to have it completed before my trip."

"Always on schedule as recommended at time of drop off at the shop."

"Actually delivered one day ahead of time"

"But in general, it was too long"

"... car looks great! It was completed timely and I was kept abreast of the progress every 48hrs." Read more

"I was sent an email telling me that I could pick my car up earlier than promised."

"I was kept in the loop every step of the way!"

"I had to contact them first though."

Jerrod (Mercedes-Benz owner) reviewed 8/27/26

Excellent job!

I excellent customer service, very knowledgeable and helpful.

Ilan (Mercedes-Benz owner) reviewed 8/27/26

Amazing team!!

Joel (Mercedes-Benz owner) reviewed 8/24/26

John (Infiniti owner) reviewed 8/24/26

Sanjith (Mercedes-Benz owner) reviewed 8/20/26

Nicholas (Mercedes-Benz owner) reviewed 8/20/26

Ltcol Marcus (Volkswagen owner) reviewed 8/19/26

Chickona (Mercedes-Benz owner) reviewed 8/18/26

Fantastic service provided. Enjoyed working with my service rep she was very knowledgeable and accommodating they were trustworthy, honest and professional

Artiss (Lexus owner) reviewed 8/18/26

Milton (Mercedes-Benz owner) reviewed 8/17/26

Kenneth (Mercedes-Benz owner) reviewed 8/17/26

Myra (Mercedes-Benz owner) reviewed 8/14/26

This is the second repair, each time I was completely satisfied.

Car repairs were as if the vehicle was brand new.

Representatives were knowledgeable and pleasant.

Ada (Mercedes-Benz owner) reviewed 8/13/26

Great customer service

Nilyon (Mercedes-Benz owner) reviewed 8/12/26

I was very pleased with customer service of MB ALEXANDRIA COLLISION. Selynne, who was my service adviser, was very friendly and professional. Her professional approach in getting the job done of getting my car back to me in a timely fashion was CUSTOMER SERVICE & SATISFACTION at it's best: she exceeded my expectations. Lastly, your work of restoring my car to the way it looked when I bought it was remarkable. I would recommend anyone who needs car body repairs to come here. So, KUDOS MB ALEXANDRIA COLLISION.

Sophia (Mercedes-Benz owner) reviewed 8/11/26

Yes everyone

Great service from start to finish I would recommend anyone that nears repair to come to Mercedes Benz Collision Center

John (Mercedes-Benz owner) reviewed 8/10/26

Looks great! Thanks for the excellent service and repair work.

Selynne was awesome! Kept me informed all along the way and made sure any schedule changes were communicated to me.

Adeleye (Mercedes-Benz owner) reviewed 8/10/26

Hayward (Mercedes-Benz owner) reviewed 8/7/26

Marnita (Mercedes-Benz owner) reviewed 8/7/26

Glenae (Mercedes-Benz owner) reviewed 8/6/26

Celine was wonderful. She kept me informed and was very understanding and polite

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Mercedes Benz of Alexandria Collision Center

About Mercedes Benz of Alexandria Collision Center

Reviews (3,808)

3,714 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0