Caliber - Falls Church

4.9 (9,951reviews)

98%

(703) 534-1818

103 Gordon Road, Falls Church, VA 22046

98%

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103 Gordon Road
Falls Church, VA 22046

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Instant Estimate

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About Caliber - Falls Church

See Photos

103 Gordon Road
Falls Church, VA 22046

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Volvo

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Website

Reviews (9,951)

Sort By:
Newest
Rating

8,357 Customers Rated

5 Stars

69.9% Complete

(6958)
4 Stars

9.3% Complete

(930)
3 Stars

2% Complete

(200)
2 Stars

1% Complete

(97)
1 Star

0.5% Complete

(50)
< 1 Star

1.2% Complete

(122)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, highlighting meticulous repair work that restores vehicles to like-new or better-than-new condition. Communication stands out as a key strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is another highlight, with many repairs completed ahead of schedule. The front desk staff and service advisors are frequently commended for their professionalism, kindness, and attentiveness. A few customers noted areas for improvement, including parking availability, occasional delays in completion, and isolated communication inconsistencies, but these were far outweighed by overwhelmingly positive experiences.

Select to learn more

Service Quality
Timeliness
Communication

"... identified what needed to be repaired. The Caliber team restored the car to better than new condition in an expeditious manner. Many thanks from a very ..." Read more

"From the kind greeting at the desk to the beautifulexpert repair work on my car, and the updatescommunication about the status of ..." Read more

"... week or so ago. But, the customer service was great, repairs are excellent, work was done timely and on budget, daily communication about status of repairs was ..." Read more

"Caliber is a world class auto body repair shop. My car was quickly repaired to showroom condition. Throughout the entire process I was kept informed ..." Read more

"... a day earlier than original estimate. At pick up, car looked brand new and was cleaner than the day I bought it new from dealer. WOW service." Read more

"... Thanks for keep updating during the process. And finished earlier than expected." Read more

"... talk to. Kept customer informed of work progress. Completed work ahead of schedule." Read more

"Early by two weeks!"

"... was remarkably easy. They communicated regularly, finished ahead of schedule, and did good work." Read more

"... the cleaning was going to take an additional day. The repairs took longer than expected, and GEICO was cutting off payment for the rental car." Read more

"Best customer service on a daily basis I have ever experienced with daily text updates. The workmanship of the finished ..." Read more

"... anxious incident into a pleasant experience. The shop remained in constant contact, via text, about progress on the car, they answered any questions I had and ..." Read more

"David was amazing. Communicated well. Always responsive and very kind. Also the gentleman at the front desk I dont recall ..." Read more

"Fantastic service, from start to finish. Communication was great and reassuring during a stressful time. Thank you."

"I was told my car was ready on 2 occasions and once I arrived I was told that it was not ready."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... identified what needed to be repaired. The Caliber team restored the car to better than new condition in an expeditious manner. Many thanks from a very ..." Read more

"From the kind greeting at the desk to the beautifulexpert repair work on my car, and the updatescommunication about the status of ..." Read more

"... week or so ago. But, the customer service was great, repairs are excellent, work was done timely and on budget, daily communication about status of repairs was ..." Read more

"Caliber is a world class auto body repair shop. My car was quickly repaired to showroom condition. Throughout the entire process I was kept informed ..." Read more

"... a day earlier than original estimate. At pick up, car looked brand new and was cleaner than the day I bought it new from dealer. WOW service." Read more

"... Thanks for keep updating during the process. And finished earlier than expected." Read more

"... talk to. Kept customer informed of work progress. Completed work ahead of schedule." Read more

"Early by two weeks!"

"... was remarkably easy. They communicated regularly, finished ahead of schedule, and did good work." Read more

"... the cleaning was going to take an additional day. The repairs took longer than expected, and GEICO was cutting off payment for the rental car." Read more

"Best customer service on a daily basis I have ever experienced with daily text updates. The workmanship of the finished ..." Read more

"... anxious incident into a pleasant experience. The shop remained in constant contact, via text, about progress on the car, they answered any questions I had and ..." Read more

"David was amazing. Communicated well. Always responsive and very kind. Also the gentleman at the front desk I dont recall ..." Read more

"Fantastic service, from start to finish. Communication was great and reassuring during a stressful time. Thank you."

"I was told my car was ready on 2 occasions and once I arrived I was told that it was not ready."

Deborah (Toyota owner) reviewed 8/11/26

Mark (Honda owner) reviewed 8/11/26

I want to commend Charlene who handled my repair in the Falls Church, VA office. She was efficient, answered all my questions, and was very helpful. Caliber is very fortunate to have an employee like her.

Hyuna (Hyundai owner) reviewed 8/10/26

Jennifer (Kia owner) reviewed 8/10/26

From the moment I called, and then arrived, the team was so helpful. From the reception to the service advisors, they were so on top of the status and did a great job. It’s so nice when a stressful situation is made better by a well run team. Thank you so much to everyone.

So helpful I hope I don’t need to but if so u would totally be my go to

Caliber Collision team was excellent to work with. From reception to advisor to techs, their customer service was outstanding and their work was great.

Excellent and efficient service (and kind)

Hyo Jin (Volvo owner) reviewed 8/10/26

Paul (Toyota owner) reviewed 8/10/26

Jeff was very informative and specific on the estimate, and the repairs were done quickly and ahead of schedule. The car was spotless and looked like new when I picked it up. Thanks!

Jodean (Honda owner) reviewed 8/6/26

Everyone was very friendly and the communication was top notch.

Minh (Toyota owner) reviewed 8/6/26

Rebecca (Ford owner) reviewed 8/6/26

Chantal (Toyota owner) reviewed 8/6/26

Moiz (Jeep owner) reviewed 8/6/26

Todd (Volvo owner) reviewed 8/5/26

Tanya (Hyundai owner) reviewed 8/5/26

Matthew (Lincoln owner) reviewed 8/4/26

David provided great service and the cr was completed a day early and looks great

Great service and responsive

Lua (Toyota owner) reviewed 8/3/26

Christine (Volvo owner) reviewed 8/3/26

Wyatt (Volvo owner) reviewed 8/3/26

Edwin (Lincoln owner) reviewed 8/3/26

Le (Toyota owner) reviewed 8/3/26

Excellent service. Many thanks to the team, including the mechanic and office staff who have been very supportive and made the process as seamless as possible.

Lee (Volvo owner) reviewed 8/3/26

This is the co owner elaine writing. Caliber were fantastic! Friendly, fast and communicative.

Mike did an excellent job of communicating and everyone was incredibly friendly. We were very happy with the outcome.

Everyone was lovely

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Falls Church

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Falls Church

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (9,951)

8,357 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0