Caliber - Falls Church

4.9 (10,052reviews)
98%
103 Gordon Road,  Falls Church,  VA  22046
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Volvo
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Reviews (10,052)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely or early completion of repairs. Many highlighted the professionalism, friendliness, and attentiveness of both front desk staff and service advisors. Frequent text and phone updates throughout the repair process were widely appreciated, with customers noting they always felt informed and valued. Repairs were frequently described as flawless, restoring vehicles to like-new or better-than-new condition. The complimentary interior and exterior cleaning of vehicles at pickup was a recurring pleasant surprise. A few customers noted areas for improvement directly from their experience, including occasional delays in completion dates, limited parking availability, and isolated communication lapses such as premature ready notifications or insufficient repair detail in updates.
AI-Generated from reviews written in the last 12 months
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"... identified what needed to be repaired. The Caliber team restored the car to better than new condition in an expeditious manner. Many thanks from a very satisfied customer. I would ..." Read more
"From the kind greeting at the desk to the beautifulexpert repair work on my car, and the updatescommunication about the status of ..." Read more
"... Caliber Collision from start to finish. The team was professional, communicative, and made the entire repair process smooth and stress-free. They kept me updated throughout ..." Read more
"... a day earlier than original estimate. At pick up, car looked brand new and was cleaner than the day I bought it new from dealer. WOW service." Read more
"Great service and excellent work. Thanks for keep updating during the process. And finished earlier than expected."
"... talk to. Kept customer informed of work progress. Completed work ahead of schedule." Read more
"... weeks. Was able to leave it there with no issues and picked it up all fixed right when I got back" Read more
"... online, showed up to assess damage and repairs were promised in 7 days due to Thanksgiving holiday yet it was ready the day before! Caliber delivered a pleasant and professional service" Read more
"... the cleaning was going to take an additional day. The repairs took longer than expected, and GEICO was cutting off payment for the rental car." Read more
"... anxious incident into a pleasant experience. The shop remained in constant contact, via text, about progress on the car, they answered any questions I had and most importantly, ..." Read more
"Best customer service on a daily basis I have ever experienced with daily text updates. The workmanship of the finished ..." Read more
"Fantastic service, from start to finish. Communication was great and reassuring during a stressful time. Thank you."
"The communication from Caliber was outstanding throughout the entire process. Everyone was so kind and helpful. My car looks amazing ..." Read more
"I was told my car was ready on 2 occasions and once I arrived I was told that it was not ready."

Likely to Recommend

Repair Quality

Customer Service

David was great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I very much appreciate the daily updates on repair progress.

My Experience

Great job and Joyce was really helpful and I’m excited to have the car back looking fantastic. Thank you to the entire team involved

My Experience

In my decades of dealing with car repairs I have NEVER had such excellent service as I had at Caliber. From the kind voice who answered my first call (Joyce?) through the evaluation process and then the repair work, they ktept me up to date on everything. The work was beautiful! I will tell everyone that this company is top notch, reasonably priced and really cared that I was happy with the service. Bravo!

My Experience

David was amazing!He does a great job.The gentleman at the front dedk is very helpful and always has a pleasant deneanor!

Likely to Recommend

Repair Quality

David was very good.The gentleman at the front dedk was very polite snd helpful.

Customer Service

Very polite.David kept me updated about tgd status of my vehicle regularly.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was fast and employees were very helpful and knowledgable

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeff Sissons was very professional and friendly. Job was completed in time, to our full satisfaction and at a competitive price. I would certainly recommend.

Likely to Recommend

Repair Quality

Customer Service

Jeff S. Was excellent. Friendly and professional. Price was fair and better than other body shops I consulted. Thank you!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A lot of the experience if not all depends on your advisor. I am so thankful to David who guided me through, explained and offered the service that I needed. Can I also please mention Nick who was super patient with me :)

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job on our car! You can't even tell that it was damaged.

Customer Service

Very nice people in the office!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris is the G.O.A.T.

Likely to Recommend

Repair Quality

Customer Service

Chris is the best.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your work is impressive! If I didn’t know where I had been sideswiped I wouldn’t know where you had worked. The paint is a perfect match and all the scrapes and dents in the body and bumpers are gone. You even returned my car cleaner than it has been in a very long time. Not only were the repairs were completed on time, you stayed in touch with me letting me know how the work was progressing. I especially appreciated the seamless coordination with Enterprise. I hope not to need more body work on my car but if I do, I’m definitely coming back to Caliber Collision. Big thanks to everyone!

Likely to Recommend

Repair Quality

Can’t even tell what was repaired. Perfect paint match

Customer Service

Excellent work. I could not have asked for or expected better service. You even cleaned my car - totally unexpected and greatly appreciated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nick and Jeff are very friendly and helpful, and made the repair a easy, pleasant and trackable experience. Thank you and the staff at Caliber Collision. Very satisfied with the repair.

My Experience

Likely to Recommend

Repair Quality

Did not cover up my floor mats did not keep my car clean after repairs hard to reach representative explaining issues I was having

Customer Service

Reached out in reference to issues did not like the fact calling me 15 minutes before they close to tell me my car was ready

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

The lovely lady behind the desk (whose name I never got, sadly) and Chris were delightful to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

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