Caliber - Carbondale

4.6 (637reviews)

95%

(618) 319-7320

2240 N Illinois Ave, Carbondale, IL 62901

95%

See Photos

2240 N Illinois Ave
Carbondale, IL 62901

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Carbondale

See Photos

2240 N Illinois Ave
Carbondale, IL 62901

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (637)

Sort By:
Newest
Rating

513 Customers Rated

5 Stars

64.7% Complete

(412)
4 Stars

8.8% Complete

(56)
3 Stars

2.8% Complete

(18)
2 Stars

2% Complete

(13)
1 Star

0.6% Complete

(4)
< 1 Star

1.6% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look like new and that workmanship is excellent. Communication stands out as a major strength, with customers appreciating regular text message updates throughout the repair process. While some customers experienced delays due to parts availability or scheduling issues, the majority express satisfaction with the timeliness of repairs, with several noting early completion. The shop's attention to detail, willingness to ensure perfect color matching, and coordination with rental car services are frequently highlighted. Many customers specifically mention they would return and recommend the business to others.

Select to learn more

Service Quality
Communication

"My repair service was excellent in every way. Staff were professional, friendly and efficient. I will recommend highly to others!"

"Communication top notch. Quality work, and awesome staff. 10 out of 10 experience"

"Service was excellent; all employees were polite and explained procedures clearly. They coordinated with Enterprise, so all I had to ..." Read more

"Staff were friendly and helpful! Work was top tier!! Will recommend to everyone!"

"The staff members were great - I wish everyone in the service industry was as competent and kind."

"I received a daily text with an update on the status of the repairs which I greatly appreciated!"

"... shop everything spoke to a professional business. I particularly appreciated the regular text messages with updates on the repair." Read more

"I really appreciate the communication through text"

"Communication was great. Explanation of work done was appropriate. The car looks and drives great"

"I am absolutely pleased with my vehicle repairs. I really like that I was sent text message updates during the whole process. Each individual at Caliber that I had to speak to ..." Read more

Service Quality
Communication

Service Quality
Communication

"My repair service was excellent in every way. Staff were professional, friendly and efficient. I will recommend highly to others!"

"Communication top notch. Quality work, and awesome staff. 10 out of 10 experience"

"Service was excellent; all employees were polite and explained procedures clearly. They coordinated with Enterprise, so all I had to ..." Read more

"Staff were friendly and helpful! Work was top tier!! Will recommend to everyone!"

"The staff members were great - I wish everyone in the service industry was as competent and kind."

"I received a daily text with an update on the status of the repairs which I greatly appreciated!"

"... shop everything spoke to a professional business. I particularly appreciated the regular text messages with updates on the repair." Read more

"I really appreciate the communication through text"

"Communication was great. Explanation of work done was appropriate. The car looks and drives great"

"I am absolutely pleased with my vehicle repairs. I really like that I was sent text message updates during the whole process. Each individual at Caliber that I had to speak to ..." Read more

Matthew (Ford owner) reviewed 8/4/26

Thomas (Toyota owner) reviewed 8/3/26

Mark (Chevrolet owner) reviewed 8/3/26

Michael (Ford owner) reviewed 8/3/26

Great team, exceeded expectations!

Jason (Kia owner) reviewed 8/3/26

Fast, professional, excellent service.

Clint (Chevrolet owner) reviewed 7/30/26

Randall (Chevrolet owner) reviewed 7/30/26

Kendra (Buick owner) reviewed 7/30/26

A great job every time.

Looks great

All good

Richard (Chrysler owner) reviewed 7/29/26

I really like the communication on the progress of my status of repairs on my vehicle thank you guys

Dominic (Toyota owner) reviewed 7/27/26

Mohammed (Honda owner) reviewed 7/27/26

Teresa (Mazda owner) reviewed 7/27/26

I cant thank you all enough. You made a stressful situation easy. You got the car done faster than I expected. Thank you. I will highly recommend you to everyone

I have told Everyone. This is place to take your vehicle

Every thing looks great. So far it appears all repairs have been completed

Love the updates as car was being repaired. Made me feel more at ease knowing what was happening

Danny (Chevrolet owner) reviewed 7/27/26

Robin (Kia owner) reviewed 7/25/26

Joshua (Mitsubishi owner) reviewed 7/23/26

I will never use another place besides caliber

What an amazing company. They were constantly in communication with me about every step of the process. The work they did was exquisite and reasonably priced. They work well with my insurance company and made this as painless as possible.

Tangela (Dodge owner) reviewed 7/23/26

Don (Honda owner) reviewed 7/23/26

Gary (Honda owner) reviewed 7/22/26

I'm very satisfied. The work that was done is excellent. I was glad that they were able to complete the repairs in time so that I did not have to pay for my rental car.

The staff was very friendly and kept me up to date on my repairs progress.

Jack (Chevrolet owner) reviewed 7/20/26

Cindy (Ford owner) reviewed 7/20/26

Top of reviews

Stewarts Auto Body

5.0 366 reviews
215 N 9th St
Murphysboro, IL 62966
Grither Paint and Body Inc.
255 reviews
383 Amusement Park Road
Murphysboro, IL 62966
Dave's Collision Center
NOT RATED YET
2040 N Illinois Ave
Carbondale, IL 62901

view more shops in: Carbondale | 62901

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Caliber - Carbondale

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Carbondale

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (637)

513 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?