Caliber - Charleston - Airport

4.8 (5,996reviews)
96%
6425 Fain Street,  North Charleston,  SC  29406
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,996)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, brand new, and exceeding expectations. Communication was a standout strength, with daily texts and calls keeping customers informed at every stage. Timeliness was frequently highlighted, with many vehicles completed ahead of schedule. Customers appreciated the clean, detailed vehicle returns and the seamless coordination with insurance and rental companies. A few customers noted occasional delays, incomplete repairs, or communication gaps, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... ready on the 28th, and it was completed by the 29th. The repair work was excellent, and everyone I dealt with was professional, friendly, and helpful throughout the process. I ..." Read more
"... something like that could be upsetting for most people, This group went out of their way to make sure we were happy and we were taken care of. Thank you for making the ..." Read more
"... Everyone is so friendly, helpful, and knowledgeable. They repaired my vehicle promptly and made it look like nothing ever happened… brand new again! God bless you all!" Read more
"They were incredible to work with. I have zero complaints and only praise."
"Repair was done very well Was kept updated on the repair and it was delivered on time I was impressed on how ..." Read more
"... progress & getting the detailed report of costs. The car was fixed quicker than had been estimated, which was a pleasant surprise. Having said that, I am glad for the more cautious ..." Read more
"... satisfied! The work on my vehicle was amazing and was completed sooner than expected, which was much appreciated for my circumstances. Communication was also outstanding. Highly recommend ..." Read more
"... hopefully this will continue along as i owned the car, as promise, it was done earlier, thanks" Read more
"... fully understood what was being done to my vehicle. They even provided me an update each day the vehicle was in their possession. I got my vehicle back well before the date they ..." Read more
"Excellent communication, timely completion, and excellent craftmanship"
"Very easy process. Everyone was helpful and communication was excellent. I received updates daily. My car is good as new. Would highly recommend Caliper ..." Read more
"They made this process so peaceful. They communicated via text about each process, when parts came in, etc. I received calls when the date changed for ..." Read more
"VERY PRESCISION WORK, ALONG WITH BEING INFORMATIVE ON UPDATES, AND WORKED TO HELP MEET MY NEEDS..." Read more

My Experience

The employees were such a pleasure to work with. Jennifer very clearly and thoroughly explained what needed to be done and later what was done. The repair looks flawless. And as an added bonus I was very happy to see that my car had been cleaned. I hope I never need a collision business again, but if I do I will go to the same Caliber Collision center.

My Experience

Got the right parts quickly and did good work.

My Experience

Your repair service is above excellent.. your attention to detail shows.. I'm very happy i came to your business for repairs of my vehicle..if I'm asked by anyone where should they go for auto repair it will be caliber collision.. again thanks for a great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already talked to my neighbors telling them it's the best experience I've ever had with getting work done on my Yukon

Repair Quality

It looks great. Very happy with the quality of work.

Customer Service

Robert kept me posted on a daily basis which was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The ladies were extremely helpful and kind the customer service was top tier!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

To the team in the back, to the faces in the front perfectly perfect. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kayla was awesome and super helpful with my first collision repair experience.An her repair team did fantastic. Thank you to all of them very much.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent communication! Friendly, supportive team.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our technician and your office manager went above and beyond when I was in a tough situation. I am moving out of the country on Saturday and they were able to repair and return my car in three weeks so that I have time to sell it. I cannot tell you how appreciative I am of their hard work and truly putting a customer’s needs first. I won’t hesitate to recommend your shop to anyone looking for a repair.

Likely to Recommend

Repair Quality

They were incredible to work with. I have zero complaints and only praise.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steady updates. Work looks amazing. Greatest customer service

Likely to Recommend

Repair Quality

Great job!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied with my service and workmanship. Tonya and team did a wonderful job

Customer Service

Communication was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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