Caliber - Summerville - West

4.8 (154reviews)
97%
1642 Central Ave,  Summerville,  SC  29483
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (154)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and early or on-time vehicle completions. Many highlighted the professionalism and friendliness of the staff, noting that repairs were completed ahead of schedule and vehicles were often returned cleaner than when dropped off. Customers appreciated being kept informed throughout the entire repair process via texts and phone calls. A few customers noted areas for improvement, including incomplete repairs, unresolved mechanical concerns, and occasional delays, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Extremely professional and trustworthy work! Definitely would suggest this body shop to my friends ..." Read more
"I was extremely satisfied with the services I received and the professionalism of the staff. They were very ..." Read more
"Great service and Really impressive workmanship"
"Great job and very professional!"
"... Collision are courteous, friendly and professional. The repairs to my truck were flawless and looks like no damage ever occurred. Thank you!" Read more
"... made my appointment to picking up my vehicle. They under promised and over delivered on the timeframe estimated the repairs would be completed." Read more
"... were very efficient, friendly and knowledgeable. The got my vehicle back to me 5 Days ahead of schedule. I can't thank them enough for the great work and ..." Read more
"Work was done before scheduled date very please with the job"
"Great communication, friendly staff.. Repairs completed before estimated completion date."
"My repair end date kept getting pushed"
"As I mentioned in the previous question, I was constantly updated on my cars progress. If a part couldnt come in or they ran into any issue I was notified."
"Superior facility. I was kept in the loop the entire time that my car was at Caliber. The pick updrop off was extremely ..." Read more
"Very nice staff and great communication great finished product"
"... car repair for the first time. I appreciated the open communication and frequent updates I received regarding my cars repairs while it was in their care. ..." Read more
"Respectful personnel. Poor communication and seemed more interested in ensuring the work was done at their shop instead of what wouldve ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michelle (and Tammy) were wonderful to work with right from the very first phone call, they put us at ease. Michelle went over everything, answered our questions, and kept us up to date on our repair. It was also reassuring to know that we can always contact her should there be any problems.

My Experience

The work was done very well and earlier than expected. We were communicated with really well throughout!

My Experience

I was kept informed and they were professional understanding and kind. I would recommend

My Experience

The Caliber team did an outstanding job and finished a full week ahead of the original timeline. We could not be happier with the service we received. Michelle kept us informed every step of the way and was amazing to work with!

My Experience

Michelle did a great job. Called me every day keeping me up to date on what was happening on my truck . I will always take my vehicle back to caliber . By the way I got my truck back 2 days earlier than expected hats off to the workers.THANKS Michelle

My Experience

Great communication via text and phone calls. Kept updated on the progress of the car. Wonderful customer service.

My Experience

Our repare process went very smoothly. We would definitely use Caliber Collision in the future if needed. They did a great job and all of their CSR's were very helpful and professional.

Likely to Recommend

Repair Quality

Seems good work

Customer Service

My repair end date kept getting pushed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the very beginning, all the employees were friendly and professional. They answered all my questions and the process was easy. Thanks.

Likely to Recommend

I would recommend the Caliber Collision on Center Avenue to all my friends and co-workers.

Repair Quality

I was extremely satisfied with the services I received and the professionalism of the staff. They were very friendly and informative. They did an outstanding job.

Customer Service

Great services and professionalism.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service will always go there thank you!

My Experience

You guys did an awesome job thank you

My Experience

Thank you!!! Y’all did such a great job and was so quick!

My Experience

Superior facility. I was kept in the loop the entire time that my car was at Caliber. The pick up/drop off was extremely convenient. I highly recommend Caliber Colision!

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Went above and beyond my expectations. Even vacuumed out my vehicle . Great communication keeping me up to date on my vehicle

Likely to Recommend

The Knightsville shop is great

Repair Quality

Kept me updated. Michelle is fantastic and the guys in the shop did a great job on my truck

Customer Service

Great customer care !! Very nice and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were very friendly and knowledgeable and they did a fantastic job on the repairs of my 2024 Toyota Highlander. I am very pleased with their work. Everything looks just like the day I purchased a vehicle Iwe’re very friendly and knowledgeable and they did a fantastic job on the repairs of my 2024 Toyota Highlander. I am very pleased with their work. Everything looks just like the day I purchased a vehicle. I’m really happy with the service I received at caliber collision. Sincerely Darlene Davidson

My Experience

I really satisfied of you guys work,and recommend customers to check you guys out great job and thanks again.

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