Norton & Richardson Body Shop

4.9 (3,916reviews)

97%

(843) 873-6892

901 W 5th North St, Summerville, SC 29483

97%

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901 W 5th North St
Summerville, SC 29483

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About Norton & Richardson Body Shop

See Photos

901 W 5th North St
Summerville, SC 29483

Get Directions Website

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (3,916)

Sort By:
Newest
Rating

3,388 Customers Rated

5 Stars

81.2% Complete

(3179)
4 Stars

3.6% Complete

(140)
3 Stars

0.9% Complete

(34)
2 Stars

0.4% Complete

(14)
1 Star

0.1% Complete

(4)
< 1 Star

0.4% Complete

(17)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles were returned looking brand new or better than before the accident. The professionalism and friendliness of the staff receive high marks, with customers highlighting a welcoming atmosphere and courteous interactions. Communication throughout the repair process is a standout strength, as customers appreciate regular text and phone updates that kept them informed at every stage. Timeliness is generally well-regarded, with many vehicles completed on or ahead of schedule. A few customers noted delays or minor quality issues such as paint imperfections or incomplete repairs, and some mentioned inconsistent update notifications, reflecting areas customers feel could be refined. The complimentary interior and exterior cleaning of vehicles is frequently highlighted as a delightful bonus. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Communication

"... who made my BMW 530i whole again is truly a genius! The car looks just like it did when I took delivery!" Read more

"Prompt, very professional, kept us informed and cut off problems before they became problems. Almost makes me want ..." Read more

"Vehicle returned to like new condition!"

"... made sure everything got back together perfectly and the color was matched properly. They cleaned out the interior before allowing me to pick it up which was above ..." Read more

"Car has a 10 year ceramic coating and there is overspray all over the rear of the vehicle. The door jamb that was taped up has a ridiculous amount of overspray ..." Read more

"Their customer service goes above and beyond to explain what repairs will be done. Then when the repairs are complete everything is explained and checked ..." Read more

"... JOB on my car in repairing it from a wreck. They communicated very professionally to let me know about the repairs on my vehicle to let me know whats going on with ..." Read more

"... second time that I have had to use them but they ROCK! Amazing communication throughout the process. Friendly faces. The quality of the work is outstanding!!! They took ..." Read more

"... thankful for all that Norton & Richardson did... We had open communication throughout and I got updates via text as well. They set up the rental as well which was ..." Read more

"... inconsistent with when my vehicle was going to be ready. Received daily texts saying vehicle would be ready by that Friday, was not ready until the next week on Wednesday." Read more

Service Quality
Communication

Service Quality
Communication

"... who made my BMW 530i whole again is truly a genius! The car looks just like it did when I took delivery!" Read more

"Prompt, very professional, kept us informed and cut off problems before they became problems. Almost makes me want ..." Read more

"Vehicle returned to like new condition!"

"... made sure everything got back together perfectly and the color was matched properly. They cleaned out the interior before allowing me to pick it up which was above ..." Read more

"Car has a 10 year ceramic coating and there is overspray all over the rear of the vehicle. The door jamb that was taped up has a ridiculous amount of overspray ..." Read more

"Their customer service goes above and beyond to explain what repairs will be done. Then when the repairs are complete everything is explained and checked ..." Read more

"... JOB on my car in repairing it from a wreck. They communicated very professionally to let me know about the repairs on my vehicle to let me know whats going on with ..." Read more

"... second time that I have had to use them but they ROCK! Amazing communication throughout the process. Friendly faces. The quality of the work is outstanding!!! They took ..." Read more

"... thankful for all that Norton & Richardson did... We had open communication throughout and I got updates via text as well. They set up the rental as well which was ..." Read more

"... inconsistent with when my vehicle was going to be ready. Received daily texts saying vehicle would be ready by that Friday, was not ready until the next week on Wednesday." Read more

Taylor (GMC owner) reviewed 8/27/26

Jahnera (Jeep owner) reviewed 8/27/26

Very satisfied

No one called me about .my vehicle. I went to the shop to.get an update. Once the car was ready I recieved a text message.

Laura (Chevrolet owner) reviewed 8/27/26

Brian (Subaru owner) reviewed 8/27/26

Good service, we were updated on the progress. Excellent customer service.

Elizabeth (Dodge owner) reviewed 8/26/26

Great communication. Made the entire process easy!

Douglas (Ford owner) reviewed 8/24/26

My damage was not severe, but I didn’t expect to have my truck back in 3 days.

On complaints

Kevin and all the support staff were professional and pleasant to work with.

Thomas (Ford owner) reviewed 8/22/26

Richard (Nissan owner) reviewed 8/21/26

Excellent job. Very professional

Kristi (Subaru owner) reviewed 8/18/26

From the moment I walked in the door for an estimate I felt welcomed and comfortable. You guys made this process easy. I was dreading the entire process but it was simple, you did great work, and the price was reasonable. Thank you to everyone involved in the work that was done to my daughter’s car. We will be recommending you guys to others.

Diane (Toyota owner) reviewed 8/17/26

Loved your system for ongoing updates on your progress and that the truck was completed earlier than expected. Thank you

Ltcol David (Honda owner) reviewed 8/17/26

Second time. If needed, will use them again.

Susan (Chevrolet owner) reviewed 8/14/26

We have used this repair shop several times. They always do good work. We have recommended it to friends.

The staff did a great job repairing and painting my car. It looks amazing.

friendly and professional

Anna (Kia owner) reviewed 8/13/26

The entire N&R Team were very pleasant to work with. Michael and his team kept us updated throughout the 2 month repair process. Work was completed on schedule and our car looks and runs like a new car again. We will always use their services if and when needed in the future! Thank you all so much! Anna and Al

Latoya (Honda owner) reviewed 8/13/26

I was very pleased with the service and the customer service was awesome. I felt welcomed when I walked in the place and the day I picked my vehicle up. It was the same way. I would recommend 10 out of 10.

Eddie (Toyota owner) reviewed 8/12/26

Thanks

Suzanne (Honda owner) reviewed 8/12/26

Very pleased with my car. Thank you!

Malcolm (Toyota owner) reviewed 8/11/26

Wonderful job! This was my 3rd time using yall and i expected nothing less than what i received!

David (Chevrolet owner) reviewed 8/10/26

Anna (Nissan owner) reviewed 8/10/26

Everyone at Norton and Richardson was so friendly and helpful. A real positive experience.

Johnny (Volvo owner) reviewed 8/10/26

Totally awesome service, communication and feedback on my car. They are the best I wouldn’t go anywhere else.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Norton & Richardson Body Shop

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Norton & Richardson Body Shop

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,916)

3,388 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -