Better Collision - Summerville

4.9 (193reviews)
99%
149 Strathmore Rd,,  Summerville,  SC  29486

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (193)

Customers say
Overall Customer Satisfaction
Customers consistently praise Better Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with regular text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness is frequently highlighted, as vehicles were often completed ahead of schedule, sometimes a week or more early. Staff professionalism, friendliness, and helpfulness were repeatedly commended, with customers appreciating the seamless coordination with insurance and rental car services. A few customers noted isolated concerns such as missed repairs, blind spot sensors not reconnected, and occasional communication gaps, but these were exceptions in an overwhelmingly positive body of feedback. The shop is widely recommended by its customers to friends and family.
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"From drop off to repair to pick-up and follow-up was OUTSTANDING"
"... Rent-A-Car and filing the claim with my insurance. The workmanship on my car is beautiful. I think the back hatch works better now than it did ..." Read more
"... happy with the professionalism, communication and the absolutely perfect repair to my vehicle." Read more
"... Better Collision was great from start to finish. The employees were very professional and kept me informed regularly on the progress of the repairs." Read more
"... with it. Everything looks as good as new and so far, best work Ive seen done from a body shop in the Summerville area. They were also quick with getting it done even with ..." Read more
"... rental. Additionally, when I arrived there to pick up my vehicle, they took care of my rental and took it back to enterprise." Read more
"My vehicle was actually done earlier than promised which was a pleasant surprise."
"... wouldnt have my car for at least a month. Not only did they get back to me in less than a week but it was hundreds of dollars cheaper!!!" Read more
"I got my truck back 2 days earlier"
"My vehicle was not ready when promised. The ready date was adjusted approximately three or four times. I didnt get my vehicle until about two weeks after ..." Read more
"lack of communication throughout the process, we were only contacted when it was time to pick up the vehicle; we had to call to get an update"
"The dedicated update days are a great idea"
"The truck looks great. We were always kept updated on the process and the current status of the truck during it repairs."

My Experience

The staff was amazing!!!

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My Experience

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Yall are amazing! Thank you to the staff and Hannah for helping me get my crosstreck back to beautiful and back on the road.

Customer Service

Amazing, perfection. Hannah is the best.

Returned Clean

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My Experience

Just received the car 4 hours ago. Satisfaction comes over time.

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Great job, work was excellent and it was awesome that rental car could be turn in at same location.

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My Experience

Great customer service!! Even when problems come up Jude Nelms called and informed me of each one and how they were going to fix it. Jude informed me that they wanted everything fixed right and Better Collision would take their time to do it right. I appreciated all the calls and updates. Jude was friendly, polite and informative.

My Experience

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Repair Quality

Body repair was excellent! Looked brand new! Wonderful staff! A bit pricy however worth the investment!

Customer Service

Very friendly and knowledgeable staff. Staff was informative and helpful!

Returned Clean

My Experience

Service was excellent and staff were very friendly 👌

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Repair Quality

Staff were great and my car looks good to me

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Work was good and the the staff was great

Returned Clean

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My Experience

Excellent work, Fast and Friendly Service!

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Really smooth process ! Kept me informed and my vehicle looks better than I left it !

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Returned Clean