Gerber Collision & Glass - Summerville

Likely to Recommend - 5.0/5.0 -

I've already started that process

Repair Quality - 5.0/5.0 -

Company communicates very well with its customers and they were spot on on timing. Just a great experience

Customer Service - 5.0/5.0 -

The ladies were pleasant to work with and very cheerful. Really made you feel welcome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

I had Gerber several times I trust them

Returned Clean

Likely to Recommend - 0.5/5.0 -

Wont ever recommend

Repair Quality - 1.5/5.0 -

CI was told the car was ready. Picked it up, it had a check engine light. Gerber ended ep keeping it another month. Said it was ready. Soon as I got in the engine light came back on. 2 weeks later they had to send to to BMW to get a real fix. Come to find out, Gerber installed a part that was interfering with the proper operation of the car. Gerber was supposed to give me status of the car on tuesdays and thursdays each wekk they had it. that only happened the first tuesday. I had to call to get status each week.

Customer Service - 0.5/5.0 -

failed to fix the car, failed to commucate as promised.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The repairs were conducted as quoted and on time. The finished product is outstanding!!

My Experience - 5.0/5.0 -

Gerber front receptionist is outstanding along with Michael they kept me completely informed great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amanda and Michael keep me informed throughout the repair process

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very nice job..car looked great!

Repair Quality - 5.0/5.0 -

Very nice people to work with..kept me updated and explained any delays

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job. Thanks

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

Panel gaps and alignment is off on fender headlight and repair area where crash occurred

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I can’t recommend you until all collision damage is repaired.

Repair Quality - 0.5/5.0 -

I can’t give you a higher rating because the job isn’t finished. You left one of the license plate lights dangling, and I can’t push it back in place because one of the tabs is broken. Also, the family member who drives the car most has told me that there is additional collision damage that wasn’t fixed. I’ll get more information from her today. Progressive has been notified of the light.

Customer Service - 5.0/5.0 -

Your staff is very polite and helpful.

Returned Clean

My Experience - 5.0/5.0 -

Thank you to Gober collision. I am very satisfied with the work you did to my Chevrolet thank you James Jones.

My Experience - 3.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.5/5.0 -

The repair looks good, but they left the negative terminal on my battery loose and I was stranded for an hour.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a great job in a very timely manner. Thank you very much !

Customer Service - 5.0/5.0 -

Outstanding

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

But that could change if they step up and provide some sort of quality control to fix issues which I captured on pictures and sent to the progressive agent

Repair Quality - 0.5/5.0 -

Kept the vehicle for over 5 weeks with very little damage. Fender trim was loose, no tape, added tape and now the gap is unsightly, new fender panel is dented, 4x4 sticker has bubbles and paint job has shadows from a thin coat. I am bringing the truck back on July 29 as I could not accept such poor work in good conscience.

Customer Service - 1.0/5.0 -

Did not accept calls or provide updates but once

Returned Clean

My Experience - 5.0/5.0 -

Amanda was amazing, she took care of calling Enterprise Rental on the pick up and drop off. The car was extremely clean and detailed when I picked it up, great job by the entire team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Very helpful

Customer Service - 4.0/5.0 -

The representative was courteous and perfersional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0