Caliber - Chattanooga - East
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very satisfied with the results and the communication. I was updated regularly with the progress. The time from start to finish exceeded my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Skip got my car back to me fully repaired and faster than anticipated, everything about the process was perfectly described and totally transparent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything turned out great ! Was very pleased with it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I didn’t get it back yet
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was fast and good communication throughout the whole process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am not upset by the delays. The bigger issue was the two separate occasions where ai was told my car was going into paint only to receive a text later the same day letting me know there was a delay. We had to cancel a weekend vacation because we were told twice it would be ready before we needed to leave. We were not refunded our money from the condo reservation so we lost nearly $1500. Furthermore, we were notified after noon that our car was ready. The rental company let us know that we had to turn in our car that day or be charged for an extra day. We had not time to make arrangements to drop off or pick up our car. So, I cost us $1600ish for Caliber to fix our car when it should have cost us zero. I am sure that I will not get a response from this survey, but it is important to know the poor service we received. As for recommending Caliber, no. In good faith, I could not recommend Caliber to a family member or friend.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have completed a survey from Carwise regarding my experience with Caliber. Receiving the survey twice is typical of my experience. Please see the previous Carwise survey for my responses.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Skip was in contact with me a lot and I appreciate that. There is a bit of paint over spray in the gas compartment area which I'm not too happy with but everything else looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The vehicle was done ahead of schedule. And ANY errors were corrected on the spot and to our complete satisfaction
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
They did a great job with my truck and there customer service was excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My entire experience from start to finish was nothing but top notch. The receptionists were so friendly, and Skip was outstanding to work with. Provided timely updates and had my repairs completed in just a few days. Highly recommend this team to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Skip was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and great quality