Caliber - Cleveland TN

4.7 (114reviews)

95%

(423) 380-1063

950 Star Vue Dr SW, Cleveland, TN 37311

95%

See Photos

950 Star Vue Dr SW
Cleveland, TN 37311

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Cleveland TN

See Photos

950 Star Vue Dr SW
Cleveland, TN 37311

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (114)

Sort By:
Newest
Rating

101 Customers Rated

5 Stars

78.9% Complete

(90)
4 Stars

5.3% Complete

(6)
3 Stars

0% Complete

(0)
2 Stars

0.9% Complete

(1)
1 Star

0.9% Complete

(1)
< 1 Star

2.6% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often by days or even weeks, and that vehicles were returned in excellent or better-than-expected condition. Regular updates - typically three times a week via calls and texts - were frequently noted as a standout feature that reduced stress and built confidence throughout the repair process. Several customers mentioned their vehicles were cleaned or detailed upon return, adding a delightful surprise. A small number of customers noted areas for improvement, including isolated concerns about repair quality, lack of proactive follow-up, and one instance of damage occurring while the vehicle was in the shop. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.

Select to learn more

Timeliness
Communication

"... inside and out. The repairs were done perfectly, and they even had it finished a full week ahead of schedule, which was such a pleasant surprise. Their team was ..." Read more

"Vehicle finished way earlier than expected!"

"The original date was missed however it was well communicated"

"... I received frequent updates on the repair status. It was complete earlier than expected. Very welcoming atmosphere. Excellent experience. Hope to never need you again, ..." Read more

"... incredible! They had all of the parts ordered and my Acura repaired quicker than we expected. I was texted with updates the whole way and never ..." Read more

"The updates three times a week was awesome. Ive never had a shop do that for me before. 100% professional service ..." Read more

"... Unfortunately, I have dealt with more than a few... Communication was daily and much appreciated. Everything from scheduling, estimates, progress, ..." Read more

"Great service and great work! I was updated daily on the progress. Even when a minor mistake was made and I would have never known otherwise, ..." Read more

"... talked to customer service they were very nice but I had to reach out weekly to them. I didnt get any updates unless I called. Not a big deal since I had a second ..." Read more

"Very professional in the way they conduct business. Thorough in communication of process and updates throughout the process on timeline of being done and where they ..." Read more

Timeliness
Communication

Timeliness
Communication