Caliber - Cleveland TN

4.8 (149reviews)
96%
950 Star Vue Dr SW,  Cleveland,  TN  37311
See Photos
Instant Estimate
Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (149)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via calls and texts throughout the repair process. The quality of repairs was a major highlight, with vehicles often described as looking brand new or better than before. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff created a welcoming atmosphere that left customers feeling confident and stress-free. A few customers noted areas for improvement, including occasional paint matching concerns, parts fitment issues, and instances where follow-up after reported damage was lacking, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... When my car was completed, it looked incredible and they did such an awesome job blending the paint at the areas that were replaced with the original ..." Read more
"... backed into my rear bumper. When I picked it up, the bumper had been repaired, but there were several deep scratches on the driver's side rear quarter panel that were ..." Read more
"I would give it an perfect 10 plus because there wasnt any issues or problems they couldnt fix or solve your team was on top of everything thank you for ..." Read more
"... of the work that has been done on my Toyota Camry, the work was professional and the customer service was excellent. Thank you for your quick work in completing my Toyota ..." Read more
"Caliber damaged my automobile TWICE and this damages had nothing to do with the repairs from the accident. They fixed ..." Read more
"... inside and out. The repairs were done perfectly, and they even had it finished a full week ahead of schedule, which was such a pleasant surprise. Their team was ..." Read more
"The original date was missed however it was well communicated"
"... I received frequent updates on the repair status. It was complete earlier than expected. Very welcoming atmosphere. Excellent experience. Hope to never need you again, ..." Read more
"I really appreciated how quickly the work was completed. And it was really great the way you worked so well ..." Read more
"The updates three times a week was awesome. Ive never had a shop do that for me before. 100% professional service ..." Read more
"... Unfortunately, I have dealt with more than a few... Communication was daily and much appreciated. Everything from scheduling, estimates, progress, and eventually pickup ..." Read more
"The communication we received was second to none. We got informative notifications regularly. The car ..." Read more
"... great work! I was updated daily on the progress. Even when a minor mistake was made and I would have never known otherwise, I was informed immediately and it was ..." Read more
"... talked to customer service they were very nice but I had to reach out weekly to them. I didnt get any updates unless I called. Not a big deal since I had a second ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

great experience!

My Experience

I appreciated how we were kept in formed on the progress of the repair on our car. We needed it finished by a certain date for preplanned trip. They were able to finish before the deadline. We are extremely thankful for their hard work and commitment to quality workmanship. Thank you 😊

Likely to Recommend

Repair Quality

A1 service. We needed the car done by a certain date in order to go to a wedding in Florida. They kept us updated through the whole process. They were finished several days before our dead line. Everyone was very courteous to us. I would highly recommend this repair shop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I met at the facility were nice and friendly. They made sure I knew what was going in and kept me updated. Added bonus that I could leave my rental once I was there to pick up my car. They did a great job of getting it back in order and they took care of not making a mess elsewhere on or within my car. I will definitely recommend their services.

Likely to Recommend

Repair Quality

They made the process easy and Brian was knowledgeable about what needed to be done and kept me up to date along the way. The quality was great and the repairs looked flawless. It was a great experience.

Customer Service

The front desk was friendly and respectful of my time. They gave me the information I needed and knew what to do from the time I came in to the pick up.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional and great work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the moment I walked in I was greeted by Mr. Brian Whitbeck. He was very friendly and very patient with me. I did loose my voice so he made sure he came in close to hear me so I would make it worse. He made sure every process he kept me in formed and that was amazing. He was very thorough with what was wrong with my daughter’s car. He was very honest and didn’t try to sugar coat anything. He is a great asset to the team. I wish they had more people in this world like Mr. Brian Whitbeck. Yes, he did walk me around the car at the start and the finished when he released it back to me. Mr. Brian Whitbeck, you are one of a kind and we appreciate you!

Likely to Recommend

Repair Quality

Kudos to Mr. Brian Whitbeck

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied, Brian is great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brian was awesome! The work on my car is flawless!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. Very professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great communication and great timely turnaround time.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work and quickly handled my vehicle. Very easy to work with and extremely pleasant.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication we received was second to none. We got informative notifications regularly. The car looks great and runs like new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Updates were great and timely and the repair work was outstanding.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Things went well. Great communication

Customer Service

Things went well. Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 149

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Cleveland  |  37311