Classic Collision Grove Ave

4.8 (250reviews)

96%

(423) 473-9455

320 Grove Avenue SW, Cleveland, TN 37311

96%

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320 Grove Avenue SW
Cleveland, TN 37311

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About Classic Collision Grove Ave

See Photos

320 Grove Avenue SW
Cleveland, TN 37311

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (250)

Sort By:
Newest
Rating

207 Customers Rated

5 Stars

76% Complete

(190)
4 Stars

2.4% Complete

(6)
3 Stars

2.4% Complete

(6)
2 Stars

1.6% Complete

(4)
1 Star

0.4% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was largely appreciated, with several customers pleasantly surprised their vehicles were completed ahead of schedule. The professionalism, friendliness, and helpfulness of the staff were repeatedly commended, and many customers noted the shop went above and beyond, including cleaning vehicle interiors and exteriors. Customers also appreciated the shop coordinating directly with insurance companies, reducing stress. A few customers noted areas for improvement, including occasional parts delays, inconsistent communication at times, and isolated quality concerns, all of which were mentioned directly in their feedback.

Select to learn more

Service Quality
Communication

"... stress and worry that comes with accident repairs. The quality of the repairs was fantastic, and my vehicle looks great. I truly appreciate the excellent customer service ..." Read more

"... was completely took care of from start to finish. Paint job was excellent, and matched perfectly. Worked directly with insurance, without me having ..." Read more

"... patient to answer my questions and professional. The work was exceptional and my car looks like the damage was never done. We would recommend Classic Collision to family and ..." Read more

"I am outstandingly pleased with the amazing work that was performed on my vehicle! The team was so generous, helped me ..." Read more

"Customer service was good but repair work only lasted 80 miles."

"Keeping me updated on every step of the process, clear communication, process time was quick and efficient. They made ..." Read more

"... making the repair process as easy as possible. Their communication was outstanding—they kept me informed every step of the way, so I never had to wonder what was happening with ..." Read more

"Am being told different answers from different people."

"... was very friendly and I like the text updates. But several times the text system didnt make sense. Would say we were to pick up the car two days earlier ..." Read more

Service Quality
Communication

Service Quality
Communication

"... stress and worry that comes with accident repairs. The quality of the repairs was fantastic, and my vehicle looks great. I truly appreciate the excellent customer service ..." Read more

"... was completely took care of from start to finish. Paint job was excellent, and matched perfectly. Worked directly with insurance, without me having ..." Read more

"... patient to answer my questions and professional. The work was exceptional and my car looks like the damage was never done. We would recommend Classic Collision to family and ..." Read more

"I am outstandingly pleased with the amazing work that was performed on my vehicle! The team was so generous, helped me ..." Read more

"Customer service was good but repair work only lasted 80 miles."

"Keeping me updated on every step of the process, clear communication, process time was quick and efficient. They made ..." Read more

"... making the repair process as easy as possible. Their communication was outstanding—they kept me informed every step of the way, so I never had to wonder what was happening with ..." Read more

"Am being told different answers from different people."

"... was very friendly and I like the text updates. But several times the text system didnt make sense. Would say we were to pick up the car two days earlier ..." Read more

Paul (Chevrolet owner) reviewed 9/25/26

They done an excellent job

Natalie (Hyundai owner) reviewed 9/23/26

My car looked amazing when I picked it up

Karen (Ford owner) reviewed 9/22/26

Really liked the text updates. Thanks.

Kim (Hyundai owner) reviewed 9/21/26

Danielle (Toyota owner) reviewed 9/21/26

Arthur (Chevrolet owner) reviewed 9/20/26

Very pleased with the quality of the workmanship

Donnie (Kia owner) reviewed 9/18/26

Very polite and nice place to work with.

Nice people work there

Joel C. (Toyota owner) reviewed 9/18/26

Amazing...clean, professional...you handled everything aspect of the job. People all seemed to have the job well in control. Thank you. Jcl

Teresa (Mazda owner) reviewed 9/18/26

Paul (Lexus owner) reviewed 9/18/26

Roger (GMC owner) reviewed 9/17/26

Ethel (Nissan owner) reviewed 9/17/26

Tekisha (Chrysler owner) reviewed 9/17/26

Margaret (GMC owner) reviewed 9/17/26

The customer service was excellent. The job they did was perfect. I cannot rave about them enough 10+ all the way.

Again everybody I encountered there was above and beyond pleasant and helpful. I had only been waiting a few minutes for the rental car van to pick me up, and someone came and offered to drive me down. They were super friendly and went the extra mile in every way.

Charles (Chevrolet owner) reviewed 9/16/26

Amazing body work! I’m very impressed

Julie (Mercedes-Benz owner) reviewed 9/16/26

Larry (Toyota owner) reviewed 9/11/26

Very professional and courteous

Susan (Kia owner) reviewed 9/10/26

They even cleaned the inside which was very messy

Joel (Chevrolet owner) reviewed 9/8/26

Bumper has to much tilt

They had it for two weeks, never contacted me till it was finished

Bill (Honda owner) reviewed 9/7/26

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Classic Collision Grove Ave

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Classic Collision Grove Ave

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (250)

207 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?