Classic Collision Grove Ave

4.9 (212reviews)
96%
320 Grove Avenue SW,  Cleveland,  TN  37311

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (212)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or even better than before the accident. Timeliness was largely appreciated, with many repairs completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted delays due to parts availability or insurance processing, and isolated concerns about repair quality and miscommunication were mentioned directly by customers. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to others.
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"... stress and worry that comes with accident repairs. The quality of the repairs was fantastic, and my vehicle looks great. I truly appreciate the excellent customer service ..." Read more
"... was completely took care of from start to finish. Paint job was excellent, and matched perfectly. Worked directly with insurance, without me having ..." Read more
"The car was returned to us looking better than it did before the accident."
"Customer service was good but repair work only lasted 80 miles."
"Vehicle was damaged in your care and is being refused to be fixed. Also the repair job was incomplete and has not yet ..." Read more
"... Collision! They did an amazing job on my car and went above and beyond keeping me informed, even personally helping me out with the insurance ..." Read more
"... running great and looked great when I picked it up. The communication from Classic Collision is too notch. Thank you! 10 stars" Read more
"Am being told different answers from different people."
"... was very friendly and I like the text updates. But several times the text system didnt make sense. Would say we were to pick up the car two days earlier ..." Read more

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My Experience

They made the whole process very easy. Everyone was very polite and communicated well. They were able to get the part in fast and even was able to get it installed the same day. Very pleased with the experience.

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Repair Quality

Customer Service

Returned Clean

My Experience

Best service ever!!!!! All 10 !!!!!!!

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Repair Quality

Best in professional auto service I have ever received.

Customer Service

Great service

Returned Clean

My Experience

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Customer Service

Returned Clean

My Experience

Very nice staff.

My Experience

Kevin was awesome and helped me so much, I had no idea what to do or how to do it and he made me feel like I was leaving my car in good hands! Everyone down there is so nice and amazing at what they do!

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Customer Service

Returned Clean

My Experience

I appreciate all your hard work and dedication along with customer service. You all are the best in the industry. Thank you again!

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Returned Clean

My Experience

My Experience

I had a wonderful experience with Classic Collision Auto Repair. From the very beginning, everyone was friendly, professional, and genuinely cared about making the repair process as easy as possible. Their communication was outstanding—they kept me informed every step of the way, so I never had to wonder what was happening with my vehicle. They also worked closely with my insurance company, handling the details and helping to reduce so much of the stress and worry that comes with accident repairs. The quality of the repairs was fantastic, and my vehicle looks great. I truly appreciate the excellent customer service and attention to detail. I highly recommend Classic Collision to anyone looking for honest, reliable, and professional auto body repairs.

My Experience

Everything looks fantastic and car sure does appreciate the excellent wash it got form your shop and the body work looks perfect thank you very much for all the hard work that was put into the car

My Experience

The team did an amazing job. I’m thankful I brought my truck to this location!!

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

My Experience

Bill was absolutely on point. He was personable, knowledgeable, and informative. I could not ask for better service. Customer service seems like a dying art but Bill knows customer service. Best experience I’ve had involving automotive services in years.

My Experience

In complete shock, Very awesome and amazing job well done. Keep going!!!! :D

My Experience

The guys went above and beyond repairing my car. The paint matching was perfect and they buffed out the back bumper to make it look great as well. They also did a great car wash. I was extremely satisfied

Likely to Recommend

I have already reccomended Classic Collision.

Repair Quality

Awesome job. I can't say enough about the whole staff. The communication was excellent. My car is 20 years old and it looked brand new when I picked it up. The manager and phone associate were very pleasant and capable. I give a 10.

Customer Service

Amazing

Returned Clean

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My Experience

I am very satisfied. I was continually informed. The work was done with excellence and ahead of schedule. I would definitely choose Classic Collision again.

My Experience

Was extremely satisfied with my whole experience !! Thanks to the whole team

Likely to Recommend

I will gladly tell my friends bout yall

Repair Quality

I was extremely pleased with all Ty

Customer Service

Extremely satisfied

Returned Clean