Cleveland Collision Center

4.9 (419reviews)

97%

(423) 472-9978

2091 Water Level Hwy., Cleveland, TN 37311

97%

2091 Water Level Hwy.
Cleveland, TN 37311

Get Directions Website Email

About Cleveland Collision Center

2091 Water Level Hwy.
Cleveland, TN 37311

Get Directions Website Email

In operation 52 years, 28 years at this location.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (419)

Sort By:
Newest
Rating

411 Customers Rated

5 Stars

86.6% Complete

(363)
4 Stars

6.9% Complete

(29)
3 Stars

1.9% Complete

(8)
2 Stars

1.7% Complete

(7)
1 Star

0.2% Complete

(1)
< 1 Star

0.7% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting that their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with customers feeling welcomed and well cared for throughout the process. Many appreciated that vehicles were completed ahead of schedule, and several noted the added touch of receiving their cars cleaned and detailed. A few customers mentioned they had to initiate contact for updates, and occasional minor issues such as parts left in vehicles or small paint concerns were noted by customers as areas for improvement. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality

"Outstanding workmanship, customer service. Better color match than GM factory!! A five star service company!"

"My suv looked brand new. Wonderful customer service. Definitely 15 out of 10!"

"... Collision provided friendly, professional service and the repairs to my vehicle were completed ahead of schedule! My vehicle was returned to me clean and they even ..." Read more

"... repair on my vehicle after a fender bender. They were thorough and professional, with excellent customer service. Overall they were very pleasant to do business with. ..." Read more

"Wow factor service and quality repair with no hidden cost! It was a perfect match on the paint and they even ..." Read more

Service Quality

Service Quality

"Outstanding workmanship, customer service. Better color match than GM factory!! A five star service company!"

"My suv looked brand new. Wonderful customer service. Definitely 15 out of 10!"

"... Collision provided friendly, professional service and the repairs to my vehicle were completed ahead of schedule! My vehicle was returned to me clean and they even ..." Read more

"... repair on my vehicle after a fender bender. They were thorough and professional, with excellent customer service. Overall they were very pleasant to do business with. ..." Read more

"Wow factor service and quality repair with no hidden cost! It was a perfect match on the paint and they even ..." Read more

Amanda (Honda owner) reviewed 8/5/26

They were all kind to deal with and professional and kept me updated and accommodated my needs and finished the job well.

Ben (Toyota owner) reviewed 8/5/26

Good job all around

Good communication

Jackie (Subaru owner) reviewed 7/30/26

The staff was very friendly. They kept us informed about the progress on the repairs and did excellent work.

Brian (Hyundai owner) reviewed 7/27/26

Wow factor service and quality repair with no hidden cost! It was a perfect match on the paint and they even through in a few extra scratches with the left over paint. I highly recommend there services and will use them in the future.

They are very nice people

Candy (Ford owner) reviewed 7/27/26

Jackie (GMC owner) reviewed 7/20/26

Robin (Chrysler owner) reviewed 7/17/26

Angelo (Toyota owner) reviewed 6/29/26

Sandy (Nissan owner) reviewed 6/22/26

Lori (Mitsubishi owner) reviewed 6/22/26

Has to return the car to fix an issue (blinker lights not plugged up)

Never reached out when things were delayed. Was told car would be fixed that day and then it was another week but never received communication. We always had to call. We received only 2 phone calls the 4 weeks it was there…we called 5-6 times. You should be reaching out to the customer.

Allen (Ford owner) reviewed 6/18/26

Took longer than planned but I think the hold up was mostly because of getting parts

Kept me updated on progress was really nice

Clinton (Nissan owner) reviewed 6/11/26

Jill (Honda owner) reviewed 6/3/26

Cleveland Collision Center did a repair on my vehicle after a fender bender. They were thorough and professional, with excellent customer service. Overall they were very pleasant to do business with. Highly recommended!

Daniel (Honda owner) reviewed 6/1/26

Shelia (Chrysler owner) reviewed 5/28/26

Kelly (Cadillac owner) reviewed 5/28/26

I always recommend Cleveland Collision when someone asked me where to go.

Cleveland Collision is Fantastic!

The Staff is AMAZING! I was kept updated the entire time my vehicle was there.

Sarah (Toyota owner) reviewed 5/25/26

Jeff (Ford owner) reviewed 5/21/26

Would recommend

Excellent repair. Wouldn't take my vehicles any place else.

Very professional

Kaitlyn (Toyota owner) reviewed 5/14/26

Joann (Ford owner) reviewed 5/11/26

Very good customer service. I liked speaking with a person and everything was finished in a timely manner.

Very good.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Cleveland Collision Center

About Cleveland Collision Center

Reviews (419)

411 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 2.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean