Caliber - Chubbuck

4.8 (697reviews)
96%
145 East Briscoe,  Chubbuck,  ID  83202
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (697)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the professionalism, friendliness, and knowledgeability of the staff, noting they felt genuinely cared for throughout the repair process. Repairs were frequently described as flawless, with vehicles returned looking brand new, and paint matching noted as exceptional. Regular text and email updates were widely appreciated, keeping customers informed every step of the way. Numerous customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including minor finish details, alignment of replacement parts, and repair quality consistency, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... stressful situation incredibly easy to deal with. The quality of the work was outstanding—my vehicle looked as good as new when I picked it up. They paid attention to ..." Read more
"these guys did a super fantastic job blending in the paint doing excellent body work you can't even tell that it was ever repaired"
"... progressive sent me to the chubbuck location and my car is -exactly- how it was. if you parked it, i would have never been able to tell it was in an accident, and ..." Read more
"... newly painted repair would stand out, it doesn't! They matched the paint so expertly." Read more
"... delivered my truck to my door when completed and their work made my truck look new again. Thank you Caliber! I hope I dont need your service too often, but when ..." Read more
"Way before we expected"
"They crew was fantastic! They got my card fixed a whole week before the estimate, and they were so kind the whole time. My car works ..." Read more
"... professional, understanding and set my mind at ease. My vehicle was done a week early and it looked amazing. I would never hesitate going back to Caliber Collision ..." Read more
"We felt it took way too long for a small repair that it was.The.job looked great don't get us wrong.It was the length ..." Read more
"I am happy with the repair and the cost. I was surprised it took two weeks. We were renting a car and it became very expensive."
"You guys are friendly, efficient, thorough, and respectful. And I love the communication! Thank you for another job well done!!"
"... I didn't have to worry about dropping it back off they give you daily update about the progress of your car it was great" Read more
"I would have liked more progress reports."
"The text and emails are so fantastic"

Likely to Recommend

In the past 20 years, I have had 3 cars repaired by Caliber Collision and have always been impressed.....except for Idaho concerns that I shared.

Repair Quality

Caliber Collision here in Idaho and in another state have always done quality body work. I think they should have given feedback on the need for a front end alignment or balance from the hit to the front of the car, now it is weaving to the left. prior to driving the care after repairs and at pick up, I asked if I should inquire on either a balance or front end alignment and was told "no". Now my car is weaving left and I will take it into Nissan to see what they say, but I am concerned that my front end is not normal when driving.

Customer Service

I was very disappointment that mud flaps were not fixed for either claim, but especially the most recent claim where I hit a block of cement; obviously the mud flap was damaged from hitting the cement block! I know that the first claim when hitting the fawn, the insurance company did not allow you to fix the mud flap but the second claim I was confused.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

So after hitting a deer in my car USAA helped me by getting me in touch with Caliber Collision. Caliber fixed the car and it's perfect!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just what they promised

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were so fast and helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I selected caliber because the shop was close to my house. I wish I had shopped a bit more. I'm not confident in the experience or expertise of your staff or technicians. The manager seems to be doing the best she can with what she has to work with. But overall the experience could have been much better.

Likely to Recommend

Repair Quality

Paint looks good(not perfect). New bumper not mounted correctly. Took it back to adjust and it doesn't look any different.

Customer Service

Paint looks good(not perfect). New bumper not mounted correctly. Took it back to adjust and it doesn't look any different.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Only wish the clear protection could have been done at the same time.. Because it will require another round trip from Idaho falls.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy with the repair and the cost. I was surprised it took two weeks. We were renting a car and it became very expensive.

My Experience

Great customer service. Took care of my car with all my needs. Very professional. Thank you!!!!

My Experience

The car looks great and the service was awesome!

My Experience

My Experience

I greatly appreciated the clear communication & updates. I felt well taken care from start to finish! Plus, the enterprise car rental was no problem, at all.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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