Premier Collision Center, LLC

5.0 (919reviews)
99%
2167 Garrett Way,  Pocatello,  ID  83201

Premier Collision is a locally owned shop that has been serving the community since 2001. The owner has over 35 years of experience in Collision Repair, and has added Powder Coating and Sandblasting services. We are friendly, knowledgeable, and provide quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (919)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Excellent customer service is frequently highlighted, with staff described as friendly, professional, courteous, and genuinely caring. Timely communication through texts, emails, and calls kept customers informed throughout the repair process. Many vehicles were completed ahead of schedule, which customers greatly appreciated. A few customers noted minor delays due to backordered parts or third-party issues, though they acknowledged these were outside the shop's control. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. The shop's ability to work seamlessly with insurance companies was another recurring positive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... instantly, provided professional service, and installed high quality parts for the repair of my vehicle. I NEVER have concerns about the work being completed ..." Read more
"... with the repair progress. And the end result was my car looks just as good as when I drove it off the lot." Read more
"My Acadia is back to perfect! The color match is spot on. Beautiful work"
"Excellent customer service, they went above and beyond working with the insurance company . Fantastic work ..." Read more
"... job repairing our Yukon after a fender bender. The quality of your work was excellent—youd never know it had been in an accident. Your team communicated ..." Read more
"... were so easy to work with. They got me in quick. Said it would take 10 days and 4 days later they finished! I love the end results. My car looks brand new again." Read more
"... high quality parts for the repair of my vehicle. I NEVER have concerns about the work being completed on time and to the highest levels of quality." Read more
"I was surprised when my truck was done ahead of schedule. Not only that, but they also vacuum the inside of my truck. They ..." Read more
"They let me know everything that was going on. They said probably 7 to 10 days, and it was ready in five days."
"Was planning on picking up my truck on December 30, but actually got it back on the 23rd. I liked all the ..." Read more
"Best Customer Service ever! I was treated very well throughout the collision repair process with amazing ..." Read more
"... genuine concern for my repair issues, my timeline, and they keep me informed during the repair process." Read more
"Communication from their team to me was excellent"
"They were available when I had questions and willing to explain things clearly."
"Best people around! They do great work and keep you updated the entire time of the process."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Super easy to work with. Great timing & great results.

Customer Service

Super friendly & professional

My Experience

My car looks better than it did when I bought it. Thank you!!

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Repair Quality

Best insurance experience I’ve had

Customer Service

They were fabulous

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Repair Quality

Customer Service

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Repair Quality

Customer Service

the detail work was flawless and greatly appreciated

Returned Clean

My Experience

Great people and a great experience! Definitely appreciated the daily texts to keep us in the loop as to where the work on our car was! Would most certainly recommend Premier Collision!! Thank you all!!

Likely to Recommend

100%……already passing their contact info along to family and friends!

Repair Quality

Customer Service

Best part of my experience was the people!

Returned Clean

My Experience

Premier collision was amazing from the very beginning when I walked in the door they were friendly ,understanding , educated and knowledgeable about dealing with insurance. Price was amazing working with me on all the loops holes we had to deal with. They even looked at my broken door handle without me asking, they jumped my car to get it into the shop and then jumped it again when I picked it up because it's having some electrical issues. The whole situation was just a great experience and I'm glad that I chose them to do my car repair.

Likely to Recommend

Repair Quality

Amazing from the moment I walked in the door.

Customer Service

Friendly, attentive, concerned, thorough

Returned Clean

My Experience

Thank you for the awesome job on my yota! Thank you!

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Repair Quality

Customer Service

Returned Clean

My Experience

YOUR STAFF IS AMAZING FRIENDLY AND PROFESSIONAL. ENJOY DOING BUSINESS WITH YOU.

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Great service and people

Returned Clean

My Experience

It’s an amazing place.Good people you guys communicated so well and the car was done so fast I will recommend anyone to premier you guys did a good job.

My Experience

One day job done ina 1/2,day

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They were so helpful throughout the entire process, including dealing with the insurance adjuster, providing a ride to the car rental place, and communicating every step of the way.

Customer Service

Every person I dealt with was professional, friendly, and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Very friendly staff. Kept me updated on the progress and finished in a timely manner. My car looks great.

Customer Service

Returned Clean

My Experience

Thank you for going above and beyond in cleaning the interior as well as fixing the damage exterior.

Likely to Recommend

They did a great job

Repair Quality

Did a fantastic job on the repair. Even cleaned the interior.

Customer Service

Excellent

My Experience

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Repair Quality

They did an amazing job. They went above and beyond even cleaned the interior. Thank you

Customer Service

Everyone was very nice

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very friendly and extremely professional. I will continue to take my business there

Customer Service

Likely to Recommend

Repair Quality

Adjuster was responsive, friendly and easy to work with. Very satisfied with the adjuster and process

Customer Service