Crash Champions #0837 Pocatello

4.9 (977reviews)
98%
2610 Garrett Way,  Pocatello,  ID  83201

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Rivian Fleet – Vans
Subaru

Reviews (977)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication is a standout strength, with frequent text updates and proactive outreach keeping customers informed at every stage. Timeliness is widely appreciated, as many vehicles were completed ahead of schedule. Customers highlight the friendly, professional, and caring nature of the staff, and several mention the convenience of added services like rental car handling and vehicle delivery. A few customers noted areas for improvement, including occasional delays, parts ordering issues, and isolated concerns about repair completeness and communication gaps during longer jobs.
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"Absolutely phenomenal work without exception every single time!!"
"Unbelievable customer service from start to finish."
"You honestly can't even tell that there was any damage there! It looks AMAZING!"
"Very impressed withe quality of work and the fast repair time."
"... home, they arranged pickup and drop-off afterward. The work is spectacular!" Read more
"... process. They kept communication minimal but effective, sending just the right amount of text updates to keep me informed without overwhelming me. Throughout it all, their ..." Read more
"... before I chose to have my vehicle repaired there. They kept me updated every other day which was amazing, treated me like I was their only customer and got my vehicle ..." Read more
"... and when I picked it up there were still issues. Communication was poor and there were lots of excuses. No accountability always someone else's fault." Read more
"... an absolute pleasure. They are very attentive and I was kept informed every step of the way. I Highly recommend!!" Read more
"The customer service, communication, and repair work were all exceptional."

My Experience

You always do excellent work. That is why we return when repairs are needed thank you.

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Returned Clean

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Returned Clean

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Everyone was so nice and helpful—and Ace went above and beyond helping me!

My Experience

You take your car in damaged, and they returned it looking fantastic! Great communication, great follow through, and take pride in doing a great job!

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Returned Clean

My Experience

Incredible experience from start to finish. Joel and the whole staff was awesome to work with

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My Experience

Crash Champions provided superior service in a very timely manner. Joel communicated frequently to keep me informed on the progress and was very competent and professional. The office staff were friendly and knew exactly what to do. The shop staff did a phenomenal job to restore my vehicle to its original appearance and I sincerely appreciate the courtesy rides. Thank you everyone!!

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Extremely competent staff, excellent service and quality of work

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Joel, the mechanics and office staff were all very easy to work with. They are professional, competent, and friendly.

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Excellent service

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Had a very positive experience from beginning to end.

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Ace was awesome. Very friendly, kept me in the loop the whole time my car was in the shop.

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Returned Clean

My Experience

The work was excellent, Crash Champions filled through on when the work was completed, and they made working with them as simple as possible. Great job!

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