Caliber - Chubbuck
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Caliber Collision may be understaffed - this was the reason offered for the length of time it took to repair my Subaru. It took 23 days for them to replace the bumper. This seems to me an excessive amount of time for such a simple repair. They answered my questions about the reasons for the delays when I called them, but they never contacted me with accurate updates until it was one hour away from completion. They sent automated updates via text but they were inaccurate. For example, my first text update stated that my repairs were underway, but when I called the office for an update on my car’s ETA, I was informed that it was only “in line” for service and that repairs had not commenced. I recommend contracting with additional, smaller shops in the area so that nationwide is not paying for a rental car for a month for a job that should take three days.
My Experience - 0.0/5.0 -
So repairs look good, but I had some cargo in the bed of the truck that was scattered about the bed that leads me to believe that the truck was driven hard or over a large object. The cargo had been in the back bed for the last 1000 miles and had not moved anywhere close to what it had in the 1 mile your company employee drove it. Also I washed & waxed the truck before I dropped it off. It was somewhat dirty when I picked it up, however half the windshield was cleaned -the drivers side. My radio was changed to country western music. So suggestions- wash or offer a car wash coupon, get a good driver test drive vehicles, and at least change the radio back to the channel it was on. I would also think that if a person test drives a vehicle they would turn the radio off so they could listen to vehicle & not the radio.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Repairs were good I'm not so sure about care of the vehicle& test drive.
Customer Service - 1.5/5.0 -
The truck was washed & cleaned before dropped off for repairs. It was returned somewhat dirty with a windshield half cleaned - drivers side only. Items that I had in the bed of the truck were scattered about. I was told that the test driver hit a pothole during test drive. I don't think that's what happened as the route I was told the driver took I drove & didn't find any pot holes Also the supposed route would have added about 4+ miles on the vehicle. There was only 1 mile difference on my vehicle.
My Experience - 5.0/5.0 -
Car looks and drives great! I even received it a week early. Well done!
My Experience - 5.0/5.0 -
Took longer than first told At first
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very courteous and kind. They were very concerned about our understanding of what was happening. We appreciated the update notes. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly, courteous and kind. Very helpful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very pleasant land professional. They kept in touch with me as they said they would. I hope I don't need their service in the future but if I do I would happily go back to them for future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Took to long.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Even though the calibration didn't initially go as planned, they did an excellent job ensuring everything was done quickly and correctly. They even took the time to do some complimentary service for us to make sure we were well satisfied. You can't ask for better customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work!
Customer Service - 5.0/5.0 -
Friendly staff and very quick to respond
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
O ne hub cap is gone
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Texts and phone calls emails too.
Repair Quality - 5.0/5.0 -
Angie did a great job helping me with getting started and the forms friendly as well. Lars worked with me on the fix and beat the expectation date. Lars also put in my headlights and they look great!!!! Good job and car looks great! Thanks team
Customer Service - 5.0/5.0 -
Friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Irene and everyone there did an excellent job with providing info, getting my car in, and keeping up to date.
Customer Service - 5.0/5.0 -
Impressed by professionalism