Caliber - Cibolo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Although I just picked it up and will be reviewing the repairs over the next several days, the service a great and fast. I especially appreciated how quickly Nicole jumped on getting the front bumper adjusted after it was found to be out of alignment.
My Experience - 5.0/5.0 -
Excellent work, timely and delivered when promised
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great professional service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely, Professional, Courteous service!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
(see all my previous comments)
Repair Quality - 3.0/5.0 -
1) I was advised a payment plan option would be available thru Klarna or Affirm. I reviewed both options and selected Klarna. I provided all of my sensitive information and on day of vehicle pick up, it was determined by Klarna, that the amount allowed would not be enough to secure a payment to release my auto. Staff did not seem well trained on the options of the use of these payment options. And I ended up having to pay for my repairs in full. 2)The length of time to complete my repairs seemed to take longer than usual, which at first I was perfectly ok with, as I was in no urgent need of reliable transportation and had access to a rental car. During this time, the rep David was good at keeping me updated on the status and quality of the repairs. It wasnt until time to come recover my vehicle that it was discovered a glaring oversight of missed damage on the driver side door panel at eye level, was not completed. The clear coat was still damaged. David verbally accepted full responsibility for this lack of attention to detail. But it was still upsetting to have had been without the car for this long and being updated consistently by David, enough to know that had this been caught by him initially, he could have easily called me and we could have adjusted the estimate to include this in the cost of repair. 3) Rental car payment seemed to lack communication between Caliber and Enterprise-to the point that Enterprise charged me for the additional time that Caliber kept pushing out for the repairs to be completed. Caliber was working on resolving this lack of communication between them and Enterprise, but at this time of writing this survey, the charge still shows as pending on my bank account. 4)Fortunately, it appears that Davids manager-Raymundo, and David are able to provide a fair and reasonable quote of an estimate to bring my vehicle back to this Caliber location, to have it repaired correctly.
Customer Service - 5.0/5.0 -
David was good with consistent updates and calls about status of repairs and the progress of estimated repairs
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Ray kept me up to date on my repairs. Although they ran into a few issues, Ray put my mind at ease when he gave me the problem along with the solution. Although she is a 2016, she looks brand new. I'll definitely recommend Caliber Collison Cibolo :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the work that David did for my truck. It was amazing. It looked like I never got an accident. I just want to say thank you so much. They went above and beyond and they got my truck back to me in a timely manner and I will definitely be recommending y’all to anybody and everybody you’re amazing thank you David so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Always can depend on them.
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Everything is great except a lingering smell of paint, but that went away for the most part.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was completed to my complete satisfaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ll be taking my cars that way for now on
Repair Quality - 5.0/5.0 -
Nichole was awesome to us?!
Customer Service - 5.0/5.0 -
They were very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ray kept us abreast as to what was being done each workday our Truck was w/Caliber Collision in Cibolo. We actually picked up our F-150 a day earlier than expected. We appreciate that courtesy very much. Thanks.