Caliber - Clifton Heights

4.9 (3,971reviews)
97%
557-C E Baltimore Pike,  Clifton Heights,  PA  19018
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,971)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as outstanding and vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular Tuesday and Thursday text updates, phone calls, and proactive notifications throughout the repair process. Many customers noted their vehicles were completed ahead of schedule, which was a pleasant and recurring surprise. A small number of customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, isolated quality concerns upon vehicle return, and preferences for phone communication over text updates.
AI-Generated from reviews written in the last 12 months
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"Ive been running around like crazy since I got my car back and not a single issue. They did a great job ..." Read more
"... professional. The process was explained well and quick. The work performed on my vehicle was excellent and I'm very happy with the result." Read more
"... working well since was handover to me.No more stress. I will like to recommend Caliber collision for all your maintenance and body repairs .Trust me you will ever ..." Read more
"... everything from the initial tow to the shop to the finish. The Team was very prompt, professional, and kind. I was very happy with the finished car. In the future ..." Read more
"... drop it back off after the repairs were complete. My car repairs were pristine. Your customer service was exceptional!" Read more
"... repair. The completion of the repairs are timely and always earlier than the estimated date. Thanks, team!" Read more
"everything went well repair was faster than originally ecpected"
"... my experience was much better than my first time. I had faster service, inside and on my car repairs, very friendly customer service, didn't have to wait ..." Read more
"It took too long to give me my car back. This is the only comment that I had.Thank you"
"... 2nd time working with you to repair my vehicle and the level of communication is unmatched" Read more
"The communication was excellent from beginning to end."
"... little over a month it is brand new again to me. I appreciated being kept in the loop with timely updates on the cars repair. Thank you for all your expertise." Read more
"The tech did a phenomenal job with the work he did. The communication was amazing during the entire process. It was great knowing what was going on with my vehicle ..." Read more
"... Their team has always surpassed our expectations. They are courteous and kept us updated on the progress of the repair. The completion of the repairs are ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Communication and service were excellent

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job, very satisfied.

My Experience

So far so good car is running great!

Likely to Recommend

Repair Quality

Great customer service all around

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great, haven't noticed any issues regarding the fix. Car looks and feels just like before the accident.

Customer Service

Very good service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

everyone was extremely professional and kind, they even accommodated me on a few things that some shops wouldnt. they kept me informed and reached out personally with any updates. this is my second time going to them and if anything comes up i guarantee theyll be my first choice. keep it up!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome communication. I was updated all the time.

Likely to Recommend

Repair Quality

Customer Service

excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the workmanship and the quickness and how it was finished. The only thing that I was disappointed in was the inside sunvisor and driver side roof was full of dust and the bed had a bunch of dust and dirt in it. Other than that, I am completely happy.

Likely to Recommend

Like I said, the bodywork was perfect very well done I just think they could’ve done a better job cleaning the truck be inside better

Repair Quality

The reason I gave an eight is because the back of my truck bed was completely full of body dust. The inside of the cab had dust on the sunvisor the mirror on some of the roof some of the seats. I imagine when they were sand in the body down other than that the craftsmanship of work was perfect. The truck looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car repair was very nice and I really appreciated the car detailing. Also appreciated how I got the car back earlier than expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

very friendly and they did a good job

Repair Quality

Customer Service

great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good great job

Likely to Recommend

Repair Quality

Great loved there work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Service was beyond great!!!

Repair Quality

The service I received was very professional. Wesley was friendly and went over everything that had to be done and also gave me a timeline. The good thing was it was done a head of schedule. The results were beautiful.

Customer Service

Wesley called me for pickup and also went over the bill and everything that had been done to my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job! Great service!

Likely to Recommend

Repair Quality

Wes did a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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