Caliber - Clovis - N Sunnyside Ave
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Most disappointing is that there was no communication from the shop in any form between the time I dropped my car off and until I received a call four days later telling me the car was ready. I was told the service advisor would be in contact with periodic updates.
My Experience - 0.0/5.0 -
I was not happy that my headlights do not match. Even though they might have been dingy before atleast they were the same. One new and old looks tacky to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very pleased with this location.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
From what we were told, the employee who originally had our case is no longer employed with the company. When she was handling the case we did not receive information on a timely basis, but when our case was taken over by a new employee the service was much better.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much.... very good service with minor misunderstanding about small dent in the rear bumper but settled down nicely. Job well done ????...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
O points.am extremely disappointed and concerned on the lack of promptness and generic statements of âwe âre working on it â, â weâre waiting to hear back from (insert applicable )â and they even acknowledged the lack of meeting their deadline and would âassistâ in acquiring a rental because of that. they have contacted corporate and but âwaiting to hear backâ..... Where are we now? We have had 6 weeks of car rental and still by tommrow it is NOT done! This is not acceptable and will ensure this case gets heard through the corporate customer service because your mission âwe hope to restore you to the rhythm of lifeâ is not being represented here. Instead there are NOW excuses of saying that their shop is overextended with jobs or that the damage is soo extensive . Saying that lateâ-LATE in the game sounds like unprofessional and sloppy excuse of not getting their act together. (Case in point, there was delay in ordering their parts, delay in telling me there is further damage ( after sitting in the shop for total 2 months and 1!week
Repair Quality - 0.5/5.0 -
Car was brought in May 7th and wasnt picked up till july 5th. Multiple delays. Multiple miscommunication lapse. Unethical staff, who says they lies what they say or didnt say or what they did or didnt do. Filed corporate complaint filed june 14th due to the staff who purposedly prevented me from communicating with the local shop manager. Thought things would improve once regional manager was involved...nope, repairs were delayed multiple times even to the point they said for me to pick up car and said it was ready on june 30. And still doing repairs.
Customer Service - 1.0/5.0 -
This would be have been a 0, The situation escalated to the point that VP of operations were informed of this. The entire time my minivan was in a shop. Caliber knowing they were overextended my repair time, only offered a replacement of a Yaris and a corolla for the EnTIRe momth of June. The rhythm of my life was not restored
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The service representative left during my repairs.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for getting my car back to life.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From the day I went to get the estimate they were awesome. Special thanks to Monique. Her personality is just amazing. She is the reason I decided to go with caliber
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was done in a timely manner and repaired as stated, no surprises. The car was cleaned inside and out and waiting for me at the time promised. A nice experience after an upsetting situation. Thank you.
My Experience - 5.0/5.0 -
The repairs were done in a timely manner and I was kept up to date on the status the entire time. The actual cost was actually less than the original estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chris really listened to what I wanted and needed done with the repair, especially since it was coming out of my own pocket rather than insurance. He worked to keep costs down while still providing high quality service. My car has never looked this good. Thank you, I really appreciate your help!
My Experience - 5.0/5.0 -
Great experience during a stressful time. You can really tell that customer service, as well as returning a great looking vehicle to you, is a high priority at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very nice and sweet. Best experience.