Caliber - Colorado Springs

4.9 (8,517reviews)
98%
720 W. Garden Of The Gods Rd.,  Colorado Springs,  CO  80907
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,517)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. Many highlighted that repairs were completed ahead of schedule, reflecting strong efficiency and dedication. The quality of repair work received high marks, with numerous customers noting their vehicles looked brand new upon return. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted isolated concerns around communication gaps, delays due to parts availability, or minor finishing details, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... interactions were timely and very respectful of my time. The repairs were completed 6 days ahead of schedule. I was able to leave the rental car in exchange for my completely ..." Read more
"The repairs were done completely, professionally, and finished before the estimated time."
"... upon pick up of my vehicle something wasnt right and they took care of it without complaining or making an issue about it. It completely satisfied with the work they ..." Read more
"... concerns and return to Caliper. We determined that the issues were not Calipers responsibility but they fixed them anyway. I couldn't be more pleased." Read more
"... person who explained the repairs that were needed.. Updates on progress were superb and picking up my car today was a very positive experience with caring and knowledgeable ..." Read more
"... interactions were timely and very respectful of my time. The repairs were completed 6 days ahead of schedule. I was able to leave the rental car in exchange for my completely ..." Read more
"We received it a week prior to the date we were given"
"It was scheduled to take 6 weeks, but took 5 instead"
"Took over a month to get it back"
"... perfectly for our hard to match paint. They also had the work completed two days before the estimated completion date." Read more
"... saying that if I had any questions to just ask. Then I ask a question and don't hear anything for a week, or I get a response a couple days later that has a you ..." Read more
"The whole process was satisfying. The communication through texting was excellent. I was kept informed along the way and didn't need to wonder ..." Read more
"Outstanding accuracy with timeliness and repair completion"
"The people at the office were very nice, and the man in charge of my repair did a great job at contacting me to keep me updated on the repair. The glass repair, ..." Read more
"Super happy with my experience! Communication excellent as well as quality of work. I really appreciated communicating with one person and the ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Nathan was very reliable and very helpful with repairing my car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Like it never happened.

Customer Service

Extremely professional and communicative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They did a great job repairing my truck.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Larry did a great job, communicated well and I'm very satisfied with the results. Great work guys.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work appears to have been done well, but I was initially told I would have my car the next day after I dropped it off, but it was not finished until a day later near the end of that day. This caused me to have to reschedule a few things and was a major inconvenience. Had I known it would be 3 full days without my car rather than 2 I could have planned accordingly.

Customer Service

The work appears to have been done well, but I was initially told I would have my car the next day after I dropped it off, but it was not finished until a day later near the end of that day. This caused me to have to reschedule a few things and was a major inconvenience. Had I known it would be 3 full days without my car rather than 2 I could have planned accordingly.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

My Experience

There were a few dents still visible and the inside of my car was so dirty when I picked it up. Glass and a layer of dust. I had just cleaned my car prior to dropping it off and it’s disappointing to see it was cared for in that way.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done excellent service and timeliness Painless experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan was fantastic to work with twice now in a couple of months with two different car issues. He is very knowledgeable on estimating repairs and kept us in the loop as the repairs were performed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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