Caliber - Columbia - Northeast
170 Newland Road,
Columbia,
SC
29229
USA
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that their vehicles were completed ahead of schedule, often by several days to a week or more, which exceeded expectations. The repair work was frequently described as flawless, with vehicles returned looking brand new. Customers appreciated receiving regular text and phone updates throughout the entire repair process, making them feel informed and valued. The staff was widely recognized as friendly, professional, and courteous from drop-off to pick-up. Several customers noted the added convenience of on-site rental car returns and complimentary vehicle cleaning as pleasant surprises. A small number of customers mentioned wanting more detailed progress updates or noted minor issues upon vehicle return, reflecting areas where customers felt communication or follow-through could be further refined. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
Select to learn more
Service Quality
"... me and all the employees made me feel important. The work done to my truck seems to be of excellent quality. Other than my mind remembering the damage, my eyes ..."
Read more
"... Collision for an unparalleled repair experience! Both repair work and customer service were outstanding. And my car has never looked better!"
Read more
"The repairs were great! Have my car looking brand new and the customer service was A-1. Thank you for all ..."
Read more
"... was completed a week before original date given. The work was beautiful and I am 100% satisfied with Caliber! Will definitely recommend and use in the future ..."
Read more
"... has repaired our vehicles for past 10 plus years. Very professional team with goal to have perfect repairs and stand by the workmanship as long as you own the ..."
Read more
"... professional, honest and the store was clean and welcoming. My car was done a lot sooner than I expected and I was even able To leave the rental with them, ..."
Read more
"Expert work, completed 3 days earlier than expected."
"It was ready 4 days earlier than expected"
"The customer service is A1 !!!! I was kept informed of every step of my repairs, any questions I had was answered right away, and ..."
Read more
"Overall experience from communication to picking up the finished vehicle has been top tier. Smooth easy process."
"Effective.and to the point communication. Loved it."
"The inform process could have had more details"
Ronald
(Lexus owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Trey Cooper is an exemplary employee, and should be recognized for his skill set. Chase did an excellent job keeping us informed with progress updates. Amy at the front desk is an incredible employee as well. Truly, an exemplary team!
SHARE
Christian
(Toyota owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Thomas was amazing. Help process easy and gave me update. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They man I working with did good jobe
Karl
(Honda owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Brittany was my contact for the repair. She was very nice and pleasant. I was overall very satisfied with everything regarding the repair. Great job matching up the pearl on my Civic!
SHARE
Patsy
(Kia owner)
reviewed 8/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think I’ll did a good job
Customer Service - 5.0/5.0
Returned Clean
Ronald
(Hyundai owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Awesome job thank you
SHARE
Kevin
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gary
(Honda owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Kept me informed of progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Billy
(Lexus owner)
reviewed 8/24/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Everett
(Ford owner)
reviewed 8/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle repairs were outstanding!
Customer Service - 5.0/5.0 -
Brittney was very responsive and kept me updated on my vehicle status.
Returned Clean
H
(GMC owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darnetia
(Ford owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
T'cura
(Ford owner)
reviewed 8/14/26
My Experience - 5.0/5.0 -
Excellent service my card looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Willie
(Audi owner)
reviewed 8/13/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Shayla
(Jeep owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Meridith
(Nissan owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jon
(Subaru owner)
reviewed 8/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tracy
(Ford owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
I delt woth Chase he was absolutely amazing!!!
SHARE
Courtney
(Land Rover owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very informative, and explained the process of everything thoroughly. Interactions were personable, making the repair process easier.