Gerber Collision & Glass - Columbia/Farrow Rd.

4.9 (2,053reviews)
98%
9817 Farrow Rd,  Columbia,  SC  29203

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Columbia / Farrow Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,053)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as leaving vehicles looking brand new. The team received high marks for proactive and transparent communication, with many customers highlighting regular updates via text and phone throughout the repair process. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. The front desk staff were widely commended for their warmth and professionalism, making customers feel welcome and at ease. A few customers noted parts-related delays, though they appreciated being kept informed throughout. Overall, the overwhelming majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"... answered all my questions with patience and clarity. The quality of the work truly exceeded my expectations. My car looks as good as new—honestly, you'd never ..." Read more
"... service I have received at any auto repair shop. The work that was completed was outstanding! I would highly recommend this location to anyone ..." Read more
"... the repair status, get the job done on time, and the results are like receiving a new car delivery! Their professionalism is obvious from their attention ..." Read more
"It was finished earlier than expected. Exceeding my expectations. In the past ,I usually have the opposite problem."
"... took my car to Gerber for the collision repair. . The repair was completed in less time they estimated. My car is back to its original beauty! I will most ..." Read more
"The quality of the work is excellent, and the car was finished a day ahead of the original schedule. They were professional, efficient, and I highly recommend ..." Read more
"Parts supply problem caused a delay."
"... projection due to difficulties getting bf parts but the team kept me in the loop the entire time" Read more
"Communication is top tier! My guy was very clear about what I should expect from the minute he introduced ..." Read more
"Absolutely. They kept me informed daily on progress of the repair which I am totally happy with. I cannot say enough ..." Read more
"Every step from the estimate to getting my car back, there was someone explaining when and what was going on."

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience. MJ was great to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent customer service and quick response to any questions. I would certainly recommend your shop to others.

My Experience

Excellent service and on time delivery

My Experience

Everything about this place is five stars. The customer service, the service overall was great they treat their customers well. Matt and Dina were awesome! I would definitely recommend Gerber Collision.

My Experience

Excellent work and communication start to finish.

Likely to Recommend

Repair Quality

Excellent customer service and communication

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

MJ was great! Kept me up to date. Great personality.

Returned Clean

My Experience

Being that my car was brand new, I was skeptical that everything would be as it was the day I purchased it. Though, I haven’t driven it much since the repairs, it looks great. I want to thank MJ for keeping me informed and for the level of great customer service she provided.

My Experience

Everyone was awesome

Likely to Recommend

Yes, already recommended your service to a relative.

Repair Quality

Customer Service

My Experience

Great customer service

Likely to Recommend

Repair Quality

Great customer service!!!!

Customer Service

Excellent communication!

Returned Clean

My Experience

Felt very comfortable keeping me informed up dates on progress I'm very pleased

Likely to Recommend

shop did a very great job

Repair Quality

everything things work out very well total impress 👌

Customer Service

felt very comfortable

Returned Clean

Likely to Recommend

Repair Quality

Nice workmanship.

Customer Service

My Experience

Very courteous and professional. I recommend this company to all in need of this service

My Experience

Your team did an excellent job fixing up my pretty girl now she is all shiny and fixed up she looks gorgeous right off the showroom floor i would recommend your place and your team to anyone who would need car repairs. Cause the job they did was magnificent thank you all very much. Especially DJ She was very professional and pleasant to talk to,,But all of you that worked on my car did a Great job thanks again..

Likely to Recommend

Yes would gladly recommend Gerber to any of my friends and family or anyone who would need repairs on their car .

Repair Quality

Did a fantastic job, I would recommend your shop to anyone i know who would need repairs on there car after an accident so thank you all very much we are super pleased.

Customer Service

Very polite and respectful and friendly and very considerate Great people thank you all for the wonderful work you all did .

Likely to Recommend

Repair Quality

MJ and all the staff were awesome. Great job communicating, working with State Farm and Enterprise, and delivering the completed repairs in a timely way. Can I give them a 12 out of 10?

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Good job

Customer Service

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Repair Quality

Customer Service