Caliber - Corpus Christi - Spid Carroll

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication, car looks great, and thank you for vacuuming!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The staff at Caliber Collision were very professional and friendly. They made the process of repairing my vehicle very simple. I also very much appreciated the frequent updates they would send me on how the repairs on my car were progressing. This helped alleviate my anxiety because I never felt like I was in the dark about anything, nor did I feel i was being taken advantage of. The associate who assessed the damage on my vehicle greeted me with a smile, was very friendly, patient, and informative. I haven’t been to any other locations, but this particular location of Caliber Collison has exceptional staff and I would highly recommend Caliber Collision to anybody needing repairs on their vehicle.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I picked up my car after 5 months of being told it will be ready next week, next week , next week and further. Today after I pickup up my car when I put my visor down both passenger and driver side are hanging on the hinges. When I got into my vehicle there was still dust everywhere from the airbags and pieces of electrical materials on the floor and middle console.

My Experience - 5.0/5.0 -

Caliber did an excellent job repairing my Corolla!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Told my truck was ready sent the truck back for repaint more than once had to speak to a manger in order to get it right and tell them I wanted to have my truck transferred to a new shop. Then told me the painter is really backed up so I’d have to wait. I don’t like to micromanage and I felt like I had to in order to get the job done right. I will not return to caliber again.

Customer Service - 2.5/5.0 -

The manager should have stepped in sooner. It was to my understanding he was out on medical leave but even the enterprise told me they had a lot of messed up orders because manager was out. There should be someone as an acting manager if he will be out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I cannot be anymore impressed as I am with the service at caliber collision. I took my car in for some collision damage on the passenger front side. They repaired it in a timely manner and Jackie kept me posted on every stage of the repair process. When I picked my car up I was extremely amazed with the quality of work that was done. Jackie explained all the details. They also detailed the interior, my car looked like when I first bought it. Kudos to all involved and thank you so much for making the entire experience stress free .

Customer Service - 5.0/5.0 -

Jackie was very knowledgeable and took the time to explain how the repair process was going to be performed. Made me feel at ease

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

You all did an amazing job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

See previous message

Repair Quality - 3.5/5.0 -

Although my car has been repaired, their was a lot of miscommunication as well as no sense of urgency which could have been avoided if I everyone had been initially transparent as to the possibility that the repair would take a lot longer due to delays in technicians work. I feel like I was having my to hound my advisor constantly for updates and it was until about day 45 that my husband went in to ask and complain that he was given more information. This could of been avoided if I had been told “hey we are delayed so expect it to be about 1-2 months” instead of every week my date being pushed back cuz no one had even started working on my car to begin with

Customer Service - 2.5/5.0 -

See previous message

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased with the service awesome job looks like new thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work and good staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From start to finish everything was great!

Customer Service - 5.0/5.0 -

Excellent customer service!

Returned Clean

My Experience - 5.0/5.0 -

I am way beyond pleased with Caliber Collision. With that being said, with such a small repair I am wondering why it took a week to complete. Also the guy that washed my car used an oily dirty rag and took a lot of time to remove his debris from my Vehicle.

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 4.5/5.0 -

My experience with caliber collision was very enjoyable experience. The admin staff, adjuster were very friendly made me feel very welcomed. I highly recommend this place to do any repairs to anybody’s vehicles. The only complaint I have the last guide to touch my vehicle, clean it or detailed it with a dirty rag left a film of greasy oily debris all over my car windows mirrors dash. other than that, I had a great experience. Thank you.

Customer Service - 5.0/5.0 -

The admin stove and adjuster were very nice