Caliber - Culpeper
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This has been the worst vehicle repair experience I’ve ever had. I’ve trusted Caliber Collision for repairs since moving to Virginia, but this experience has left me extremely disappointed and has completely changed my opinion of the company. After the repairs, my vehicle began experiencing electrical issues that it did not have before it was brought to Caliber. Instead of feeling confident that my car was properly repaired, I was left dealing with new problems that were created during the repair process. This experience has been incredibly frustrating, and it has left an awful impression of Caliber Collision. I cannot say I am satisfied with the quality of the repairs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision was fantastic through this process. They communicated proactively with updates and made sure I was happy with everything upon pick-up. I would 100% recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job in a timely manner. Received daily updates along the way.
My Experience - 5.0/5.0 -
Great job! Thank you! Exceeded expectations, will be happy to share recommendation with others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They picked up the rental cost for us when insurance stoped paying they didn’t haft to do that but they did.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mu experience was wonderful. Very courteous and professional. Easy to navigate.
My Experience - 0.0/5.0 -
It wasn’t completed. - missing front bracket - bumper and right fender not flush - two toned paint - steering wheel had grease all over it Happy to do another survey once it is completed. Customer service was great and agreed to these findings.
My Experience - 5.0/5.0 -
Work could not be done as the insurer marked it as a loss. However, the employees were very nice and did their jobs well in my encounters.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There was poor communication through the process. The paint on the original repair was peeling off. I had to continue to Badger my service representative to find out where I was in the process to fix the peeling bumper. I finally stopped by in person and spoke with a manager who set up an appointment for me to get the replacement bumper installed. When it came to pick the vehicle up my service representative did not walk me around the vehicle or ask if I was satisfied with the repair. I'm very disappointed and will probably not use caliber again in the future
My Experience - 5.0/5.0 -
Great professionally done car repair with customer satisfaction. The consistent communication and updates are appreciated. Job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work. Thanks!
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
It LOOKS perfect, I can only hope it is perfect.
Customer Service - 3.0/5.0 -
I think 11 business days was a too long wait for a $5k repair job. Then, I got a text on Friday telling me that my car would be ready for pick up at 8:48 Monday morning. When I arrived at 9 am, I was told the car needed to be inspected by somebody who had not arrived yet, but they would call me when the car was done, AND that they didn’t send the text - corporate did. Well, I had already turned in the rental car and had no transportation. I had to go back to Enterprise and re-rent the car I had just turned in. I rented it for 2 days, just in case my car was not ready. The next day I had to go back to Enterprise to return the car. Fortunately, Enterprise was wonderful. Caliber- not so much. This was a HUGE inconvenience. I am still angry about it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dan did a beautiful job. And my repairs were completed early!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was amazing.
Customer Service - 5.0/5.0 -
So professional, courteous, and respectful.