Caliber - Delray Beach - Us-1

4.8 (3,221reviews)
97%
653 NE 5th Ave,  Delray Beach,  FL  33483
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,221)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for proactive communication, including daily text updates and phone calls that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. The friendly, professional, and courteous staff created a stress-free experience, and the complimentary vehicle cleaning upon return was a frequently appreciated bonus. A small number of customers noted minor concerns such as paint matching issues, unresolved mechanical problems, and occasional communication inconsistencies, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... the phone and all questions and concerns quickly, did beautiful work. I am so grateful." Read more
"The repair looks amazing. You cannot even tell I had a car accident."
"... estimate through to the delivery after the repair, everything was great. The work was explained clearly, I was updated as the work progressed, and the car ..." Read more
"The paint doesn't match. There is dirt or air bubbles in the clear coat. Then there is a spot on the hood that was caused ..." Read more
"Problems in the vehicles still exist"
"My vehicle was done two weeks early"
"The experience was seamless. My car was completed ahead of the estimated time, and everyone was pleasant and kind. Highly recommend ..." Read more
"Vehicle was ready a week earlier than promised!"
"... Collision did an excellent job with our repairs and it was completed faster than what they originally told us. They kept us up to date with the repairs and went ..." Read more
"Little late because of weather and for calibrating it"
"I was kept up-to-date between the text messages and the personal phone call. It was excellent service.."
"Excellent customer service. Excellent communication via text messages and calls. Always felt updated on the progress of my car."
"... there after my return. Despite those statements, ten messages were left on my cell phone and 8 for my husband about pick up. Additionally the insurance agent also emailed me. ..." Read more
"Sometimes got automated Text messages that contradicted voice messages or EMails that I had received"
"... Telluride looks amazing! Everyone was very helpful! Thanks for keeping in touch with the text messages! I am very impressed with your service! Thanks for ..." Read more

My Experience

They truly went beyond my expectation. The job was completed when estimated. The staff was very pleasant. Thank you for a job well done.

Likely to Recommend

Repair Quality

Excellent job. People very professional.

Customer Service

Excellent job. Entire staff very professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It was very well done, it looks brand new. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Where to start. When I first went to pick up the car they attempted to blend the hood which didn't need it as there was no damage. Now that I picked it up 3 days later it appeared to look ok except the bumper doesn't match the rest of the car. There answer was it's plastic . Funny how the manufacturer can match both. Now that I have the car home and can look at it better under light, there are air bubbles or dirt in the clear and one spot where caliber damaged the hood now has a dent. Now they said they sanded and repainted the hood. They lied again. So now I have to deal with them again and they messed up my 90k car with sub par paint. I could have done it better myself.

Likely to Recommend

Repair Quality

The paint doesn't match. There is dirt or air bubbles in the clear coat. Then there is a spot on the hood that was caused be your employee. So you got $5300 and ruined my 90k car. Next is the insurance company and a lawyer.

Customer Service

I had to get others involved for you to pay for my extended rental while you tried to fix the botched paint job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car is beautiful. Excellent workmanship. Fast service . . . completed a day early to accommodate my travel schedule. Tim is smart, friendly and answers any questions. Give him a raise

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bryan and crew did an excellent job!!!!

Likely to Recommend

Repair Quality

Bryan and the crew were very professional and did an EXCELLENT JOB on my car!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brian, the service manager assigned to look over my car, kept in constant contact with me about my car status. He he was assuring throughout the entire process. I was given back my car with a clean wash on the outside, with the damages completely repaired.

Customer Service

Brian, the service manager assigned to look over my car, kept in constant contact with me about my car status. He he was assuring throughout the entire process. I was given back my car with a clean wash on the outside, with the damages completely repaired.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was extremely happy with the whole process. Drop off & pick up we’re very smooth and easy. Brian kept in touch with me about the repair process the entire time.

Likely to Recommend

Repair Quality

Tim and the staff are wonderful And the bodywork is exceptional. Thank you for making the experience painless. Great team!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'll get back to you

My Experience

Very happy everything was great and my rep was the best.

Likely to Recommend

Repair Quality

Did a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well, I see you've done a great job; I appreciate it—a big thank you to you all.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The experience was seamless. My car was completed ahead of the estimated time, and everyone was pleasant and kind. Highly recommend working with this business.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work done was good, but the after care of washing the vehicle and making it look presentable to the customer was very poor

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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