Caliber - Denver - Stapleton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
I have had good experiences with Caliber in the past and so I asked for him this time. I think they do a good job but this time it was not as positive as previous experiences.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Appointment scheduling was difficult; when I arrived to drop off my car no one was at the front desk; completion date of my vehicle changed once Caliber was responsible for the cost of the rental car due to the delays in repairs. Text updates were fine except sometimes it did not provide any information.
Returned Clean
My Experience - 0.0/5.0 -
To start off there was very poor communication call the branch over six times with no response actually had to go out there to the branch physically to get answers and everybody seem to be at lunch. My car was in there for almost 8 weeks nobody had a clue what was going on with it and again what I would call nobody returned we would return my call totally dissatisfied with their customer service I would not recommend them to anybodyI am actually going to file a complaint with the insurance company and with the corporate office hand with the corporate office of caliber
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Delaney for making this process easy and working with me! Also, it was a nice touch that my car was fixed and back to normal and even returned cleaner than when I left it with them!
My Experience - 0.0/5.0 -
The customer service was incredible! The repair could not be duplicated to the original status of the vehicle. They went beyond their expectations in attempting to achieve my requests.
My Experience - 5.0/5.0 -
The great service team kept me in the loop during the entire process. My car was fixed up perfectly and it was nice to see it washed off a bit. I’ll definitely be coming back here if necessary in the future. Thanks!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I'm satisfied with the work that was done on my Lexus. The attention Delaney Hyland gave myself and my car was outstanding!! I will recommend Caliber Collision to anyone needing body work on their vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My customer service rep Delaney Hyland was wonderful very attentive and knowledgeable of her job.
My Experience - 5.0/5.0 -
Delaney was a great help in getting my car repaired and communication along the way.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
One suggestion is to not require customers to come down to review the damage before work begins. In my case it was just an alignment issue (no body damage) and I had to waste time driving to and from the location to spend 30 seconds looking at the car
Repair Quality - 5.0/5.0 -
This field isn’t super applicable since I didn’t have any body work done
Customer Service - 5.0/5.0 -
Delaney was excellent - very straightforward and friendly - excellent follow up
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When I expressed frustration around the initial lack of communication I was receiving about my repair Caliber was very responsive and not only adjusted the amount of communication moving forward but also offered to cover a rental to support with transportation and ease my mind.
My Experience - 5.0/5.0 -
I just want to give a positive shout out to Delaney at the Northfield location. She was very responsive to any concerns I had and made dealing with her a pleasure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There was paint on the grill gasket and the roof alignment to the fenders it’s not quite right.