Caliber - Fort Smith - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job! Customer service was phenomenal!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jim and the whole team were amazing. Great group of people to do business with. Kept me up to date through the whole process. Definitely would recommend them and use this location in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great to deal with
Repair Quality - 5.0/5.0 -
Very friendly, efficient and professional
Customer Service - 5.0/5.0 -
Always answered my questions and kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Very quick and efficient! Highly recommend
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful team, very kind and professional.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
The repair work was done timely and the new bumper looks great. However at pickup I noticed a scratch that was not present at time of drop off. I pulled photos on my phone and confirmed that scratch was not there when I dropped off. I told the gentleman who walked me out. He shared that the scratch was in the claim photos. Upon reviewing the claim photos the scratch is not present on pictures with the damaged bumper, however is present on the reassembled bumper pictures. He assured me it would get taken care of and is supposed to reach out to me today to get the scratch taken care of. The scratch is a straight line and the edges are rough like the scratch is brand new. It’s just frustrating to have to bring it back in an additional time after all work should have been completed for something that wasn’t damaged or scratched when the vehicle was initially dropped off.
Customer Service - 2.5/5.0 -
Would be a 10 if I would been contacted or scheduled for this additional scratch repair. Everyone was super friendly. The lady at the front desk was amazing and explained everything perfectly.
My Experience - 5.0/5.0 -
Great job. Well done and quicker than expected. Jim handled our claim and he was very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great customer service
Customer Service - 5.0/5.0 -
Jim was very good to work with and eager ti please.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good no complaints!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an amazing job. Car was even cleaned.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good work Looks like it did before it was hit Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work looks like it did before it was hit
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have already let my contact, Cara Pearce, know that I am not satisfied with my experience. They did a terrible job with paint and dent removal and caused additional damage to the inside of my truck. I will be taking it back in the next few weeks to have all work redone
Customer Service - 4.0/5.0 -
Customer service was fine