Caliber - Fort Smith - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kent was great at answering all questions that was asked and him and his team were able to get the car done before the estimated date which worked out great for me and my family! 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Went to pick up my truck after being told it was ready. Upon start up the truck had on multiple dash lights that it did not have upon drop off. Now to wait and hope that I don't have to cover the cost out of pocket for it to be correctly and fully fixed.
My Experience - 5.0/5.0 -
We are very happy with the progress we have being able to get our truck back on great time period. Thank you very much. Job well done.
My Experience - 5.0/5.0 -
Very good job , will be using you again !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As usual they were wonderful! The customer service is exceptional and they always do a fantastic job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Text my work as usual I love this place!!!
Customer Service - 5.0/5.0 -
Great people and very friendly to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The quality of the initial repair was good, however, when I started it to leave all of the warning notifications were illuminated and chiming on the dash. I was told it was safe to drive and with it being closing time on a Friday, to drive it over the weekend and they would get my rental set up again, inform my insurance, and call me Monday morning to bring it back in to get this resolved. I heard nothing on Monday, and called them on Tuesday to follow up. They hadn’t set up my rental or spoken with my insurance. I was told again that they would get things set up and give me a call. Tomorrow is Friday, one week since I picked it up and discovered the additional issues, and I’ve still heard nothing about resolving this.
Customer Service - 0.5/5.0 -
Communication is severely lacking.
Returned Clean
My Experience - 5.0/5.0 -
The service was great and the car looks as good as new. Marshal Hobbs was a pleasure to work with and he always kept me informed during the repair process. Thank you for taking care of us and our Mazdarati !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job, like it was never there.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Communication on the front end was good. We have had issues with the car since picking it up. We immediately contacted Caliber and have had no follow through on our requests so far. Our car had zero issues before the accident and now I will need to have it repaired at my own expense.
Customer Service - 1.5/5.0 -
No follow through
Returned Clean
My Experience - 5.0/5.0 -
Kent was super friendly and informative! Communication was frequent and my vehicle was completed ahead of time! Would recommend for anyone needing body shop services! Thank you Kent for taking care of Bernice while she was in your hands!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks as good as new. I was also pleased with how clean the inside was. Thank you
My Experience - 5.0/5.0 -
Very pleased with customer service and great work on my car. Appreciate getting it nice and clean too. Will highly recommend
Likely to Recommend - 5.0/5.0 -
Will highly recommend
Repair Quality - 5.0/5.0 -
Very pleased with work, customer service and friendly staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Did not finish the work
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'd like to thank Kirk for keeping me updated on the progress of my car and James for an excellent repair. Great job guys. I have only positive things to say
Likely to Recommend - 5.0/5.0 -
Fast, friendly, informative and excellent quality
Repair Quality - 5.0/5.0 -
Excellent service from start to finish.
Customer Service - 5.0/5.0 -
Fantastic, Kirk kept me posted on the progress of my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes. Will let everyone know that we had a good experience. Thanks
Repair Quality - 5.0/5.0 -
We were satisfied with the overall job. We will be doing repeat business if and when an occasion arises. Thanks
Customer Service - 5.0/5.0 -
I enjoyed the text messages as the work was being done.