Caliber - Fort Smith - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Timely and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
It looked better than it did before the bumper broke
Customer Service - 3.0/5.0 -
Not a whole lot of communication
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good work excellent workers there including them manager that very knowledgeable and excellent excellent person
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
Everyone was very professional and helpful
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was polite, friendly, informative and left my car looking like new. and they even washed the car, windows and vacuumed! This place, and these people, are great.
Likely to Recommend - 5.0/5.0 -
oh, absolutely.
Repair Quality - 5.0/5.0 -
If I could rate it 11 or 12, I would.
Customer Service - 5.0/5.0 -
Everyone was polite, informative, and kept me informed as to repair progress with text every other day.
My Experience - 5.0/5.0 -
They did a great job repairing the front of my rogue
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was quick, looked good and vehicle was completely detailed which I wasn't expecting
Customer Service - 5.0/5.0 -
Everyone was very helpful
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick service, good communication. Loved that they detail the inside some. Will recommend to everyone that needs repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
My car had damage to only the driver’s side door shells, requiring replacement of those 2 door panels. It was perfectly drivable in the meantime. Certain parts, I was told, namely the headliner, had to be removed and reinstalled for painting. My vehicle was disassembled before the parts to repair it were on hand. It has been sitting there disassembled for almost 6 weeks now because the door panel has still not been acquired. I feel like they should have waited on taking things apart until the repair parts were in hand. I could have been driving it for these past 6 weeks instead of needing to pay for a rental car. I’m told it may still be another month or so before the part comes in. This is so frustrating because I could be driving my vehicle in the meantime if it were put back together. I just think this was not handled in the most sensible way.
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good service, fast & friendly
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
With the exception of asking them to make sure my car stays in a secure area at all times.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
They left my car out in the front of the shop after it was done over Christmas Eve and Christmas Day not in the locked area behind the shop.
My Experience - 5.0/5.0 -
I was impressed with the daily updates with the progress and projected finish time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second time I have taken the survey and I keep getting emails and text to take a survey. How many surveys are you needing?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was handled great starting from the front office customer service, text notifications, repair’s communication and the cleanliness of the vehicle afterwards. I’m impressed with my experience.
My Experience - 0.0/5.0 -
Although i know a lot was out of the control of the staff as far as parts coming in timely and or damaged, what i didn’t appreciate is not getting updates or phone calls when i was told i would. The communication piece was lacking in terms of “let me make a call and I’ll get back to you” but a return call was never made. Overall, the experience was fine and the repairs were done great.