Caliber - Fort Wayne - North
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From the time I called these people were great. They were understanding enough about my schedule that they made this easy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They delayed and delayed but I would rather have proper working parts than a temporary fixed car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The physical repair looks very good and just as it should, and how it holds up over time will be the real test.
Customer Service - 4.0/5.0 -
Outstanding contact for progress updates about parts, etc. while the car was in the shop. Coordination of the rental car is a definite area of improvement. It took about 2+ hours to accomplish that when I dropped my car off on Monday morning. This was despite me calling State Farm and Caliber a couple days before dropping my car off to confirm everything was ready. Enterprise only had a “phantom” reservation. I had to call State Farm and do the coordination leg work while standing at Enterprise. The electronic systems at State Farm and Enterprise were not in sync. State Farm couldn’t approve a car rental because their system said no car was available at the Enterprise location even though several were. I expected that someone at Caliber would’ve made this coordination. Creating a “phantom” reservation really didn’t accomplish anything with State Farm and Enterprise.State Farm approved the rental for a different Enterprise location and it was the transferred to the location on Lima Rd where I was at. Getting the rental car was an unnecessary hassle and was especially very disappointing after I’d called ahead to confirm everything was setup.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication all through the process
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very impressed, would recommend to anyone and will return if ever needed for repairs
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Extremely professional, communication was excellent. Issues occurred with the at fault rental company and the staff here provided exceptional assistance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks amazing and everything was fixed!
Customer Service - 5.0/5.0 -
Caliber was nothing short of amazing. The staff were so helpful, fun, knowledgeable, and always gave me updates on my car and what was going on. I cannot recommend them enough!! The front staff especially were such a delight and made the whole process amazing and easy for me.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Tyler was great! He kept me updated as they worked on my repair, with why they thought it would take so long and even when they could get it back to me early. Thanks Caliber!
Customer Service - 5.0/5.0 -
Everyone I spoke with was super nice.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great costumer service was great. Would recommend to people.