Caliber - Fort Worth - IH 30

4.8 (4,270reviews)
96%
400 W Vickery Blvd,  Fort Worth,  TX  76104
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,270)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently described as restoring vehicles to like-new condition, with many customers pleasantly surprised by complimentary interior and exterior cleaning. Regular text updates throughout the repair process were widely appreciated, eliminating the need for customers to call for status checks. Numerous customers highlighted that their vehicles were completed ahead of the promised date. The staff was repeatedly commended for being professional, friendly, knowledgeable, and genuinely caring. The team also earned praise for effectively coordinating with insurance companies, reducing customer stress. A few customers noted areas for improvement, including inconsistent updates, occasional delays, and isolated quality concerns such as paint mismatches or incomplete reassembly, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... updated throughout the entire repair process. The workmanship was exceptional, and my car was returned looking like new. The repairs were completed with great attention ..." Read more
"... staff was extremely friendly and accommodating. The repair work done to my vehicle was done quickly and with top notch care." Read more
"... it would be. The best part, however, was the work. They did a great job!! I can't tell that it was ever damaged!!! I highly recommend giving them a shot if you ever ..." Read more
"They fixed my windshield and did a great job, but the lower right corner is not completely sealed, and I can hear air coming in. I brought it back, ..." Read more
"... finished in time that was set. On top of the wait the quality of work was not worth the 2 months i waited for my vehicle." Read more
"Outstanding service and communication from start to finish"
"I was so excited to pick up my car today. I appreciated the consistent communication and everything went smoothly for me. Thanks to the whole team!"
"Customer service was excellent and kept me informed from start to finish."
"I got texts throughout the process. I didnt even have to call for updates."
"... having bad day when I called for an update. There were inconsistent updates on the texts vs the information some of the personnel I spoke with. It was a bit confusing to make a plan ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sebastian and Lori are the definition of customer service. They went out of their way to make everything perfect. They pay attention to detail and make sure they everything is done correctly. Wish more companies had people like them.

Customer Service

Car was delivered exactly as expected.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent.. Finished a week ahead of scheduled planned completion date. Thorough, with good communications all the way thru. Thnks

Likely to Recommend

Repair Quality

Wonderful.

Customer Service

Wonderful. Though would’ve appreciated more communication from you vs me calling you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The shop itself is in a convenient location, right outside of Downtown FW, the staff were incredible, definitely would take my car back to Caliber for repairs.

Repair Quality

Caliber Collision did an outstanding job getting my vehicle repaired in a timely manner with great quality. They went out of their way to make sure everything that needed to be done was done.

Customer Service

Everybody that I talked to was extremely helpful. Rocky, my advisor thoroughly communicated what would be repaired, and kept me updated throughout the entire process providing me assurance that my car was getting good care.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tony is the man. He kept his word and updated me consistently. He received a damaged part and returned it rather than passing it off on me. I’m very pleased with the quality of the work they did.

My Experience

It was great! Really appreciate everyone who has helped us along the way

Likely to Recommend

Rocky was great. I appreciated his kindness and reassurance that my car would be in good hands. He was direct and clear with what would happen and made my experience great.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint match really good, and y'all washed my car so good!!!, I really appreciate your time and work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tony and the team was so helpful! I had battery problems right before the appointment but they helped me through the whole process and were transparent and caring about the service they provided to me. They also helped me with understanding how to take care of my car in the future.

My Experience

None, Caliber took care of my car and well informed me of each step they took. I really appreciate the service they provided.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My first experience with caliber in Cleburne 10’s this time not so much.

Repair Quality

Low on coolant in high voltage cooling system and something rattling loose in hood.

Customer Service

Communication

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic and timely updates about repair process. Car was finished earlier than estimated repair time. Overall very smooth and efficient team.

My Experience

Great Communication! Everyone is very personable and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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