Caliber - Fort Worth - IH 30

4.8 (4,259reviews)
96%
400 W Vickery Blvd,  Fort Worth,  TX  76104

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,259)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently described as restoring vehicles to like-new condition, with many customers pleasantly surprised by complimentary interior and exterior cleaning. Regular text updates throughout the repair process were widely appreciated, eliminating the need for customers to call for status checks. Numerous customers highlighted that their vehicles were completed ahead of the promised date. The staff was repeatedly commended for being professional, friendly, knowledgeable, and genuinely caring. The team also earned praise for effectively coordinating with insurance companies, reducing customer stress. A few customers noted areas for improvement, including inconsistent updates, occasional delays, and isolated quality concerns such as paint mismatches or incomplete reassembly, as mentioned directly in their feedback.
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"... updated throughout the entire repair process. The workmanship was exceptional, and my car was returned looking like new. The repairs were completed with great attention ..." Read more
"... staff was extremely friendly and accommodating. The repair work done to my vehicle was done quickly and with top notch care." Read more
"... it would be. The best part, however, was the work. They did a great job!! I can't tell that it was ever damaged!!! I highly recommend giving them a shot if you ever ..." Read more
"They fixed my windshield and did a great job, but the lower right corner is not completely sealed, and I can hear air coming in. I brought it back, ..." Read more
"... finished in time that was set. On top of the wait the quality of work was not worth the 2 months i waited for my vehicle." Read more
"Outstanding service and communication from start to finish"
"I was so excited to pick up my car today. I appreciated the consistent communication and everything went smoothly for me. Thanks to the whole team!"
"Customer service was excellent and kept me informed from start to finish."
"I got texts throughout the process. I didnt even have to call for updates."
"... having bad day when I called for an update. There were inconsistent updates on the texts vs the information some of the personnel I spoke with. It was a bit confusing to make a plan ..." Read more

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My first experience with caliber in Cleburne 10’s this time not so much.

Repair Quality

Low on coolant in high voltage cooling system and something rattling loose in hood.

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Communication

Returned Clean

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My Experience

Fantastic and timely updates about repair process. Car was finished earlier than estimated repair time. Overall very smooth and efficient team.

My Experience

Great Communication! Everyone is very personable and helpful.

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Returned Clean

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My Experience

My Experience

The customer service and keeping me updated as the vehicle was repaired was excellent. Everyone I encountered was customer focused and answered all my questions.

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Lori did an excellent job in keeping me informed

Returned Clean

My Experience

My Experience

The entire Caliber team were incredibly professional, kind, and I received excellent customer service. I will definitely refer Caliber to my friends and family. Thank you Caliber!!! 🙏💙

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Returned Clean

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Satisfied except for not calling my agent to discuss deductible and having him have to call instead.

Returned Clean

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My Experience

Excellent repair to my vehicle. Couldn’t ask for better service from your employees. Special thanks to Tony Martinez for awesome customer service. Thank you

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I had a really good experience Rocky was great.

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I was updated consistently.

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Lori is amazing! She was kind , friendly, thorough, and helpful!

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Returned Clean