Caliber - Fort Worth - IH 30
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
I would tell someone that you all do great work, but it takes a long time.
Repair Quality - 4.5/5.0 -
The ultimate product was great. At pickup a piece of trim on a door needed to be reapplied.
Customer Service - 4.5/5.0 -
Eric was prompt to update me on progress.
Likely to Recommend - 5.0/5.0 -
I will definitely recommend this caliber collision location. In the past situations, I was very displeased with my service from caliber collision but this location exceeded my expectations and were very diligent in taking care of their customers!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communicated with me throughout the process regarding the status of my vehicle. They were very respectful and attentive
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Give sooner notice about what time the car will be done so I couldâve planned by day better around It rather than just waiting for a call
My Experience - 0.0/5.0 -
My vehicle was not delivered as promised twice. The workman ship is 3rd rate. I have to take it back for them to finish it. Really!!! It took them 18 working days,27 calendar days to do $4,900 worth of damage and still have to take it back for them to finish. Before I Gave them the keys to my $80,000 truck I asked the salesman if they were ready to take my truck.He said "yes". Again I stressed if they were ready for it because if it is going to sit there I will bring it back when they were ready to start on it. I need my truck for work. Again he said " They were ready for it". It set inside the shop for 10 working days in the same place with the major problem being the rear drivers door being removed and the new door sitting behind the truck for more than a week. February 6th was the original delivery date. As February 5th the none of the body was finished or even painted. The Vehicle was not painted until February 8th. The Manager promised me that I would have my truck by end of day on Friday February 9th. I told the manager I needed the vehicle for the weekend because I have to pick a trailer with 4000 lbs of Austin stone for my job site for Monday morning. He reassured me it would be ready.Truck was not Ready and I had to pay $600 out of my pocket to pay someone else to pick up and deliver the stone for me. So yes! I am not very happy. I picked up my Truck on Monday February 12th at 5:15 pm and the truck was not detailed like they said it would be. In fact it looks like they ran it through a $3.00 drive through wash. The interior was clean, compared to what it was Thursday the 8th were they had left the cab open for two weeks with out the door on it and filled the entire cab with dust from other vehicles that were being processed. Again this vehicle is a $80,000 truck. There were scratches on the tailgate were they pulled off the rear panel and I was told it would be repaired, nope!! The door side moldings have the same scratches as the tail gate, they were dragg
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent quality. First class business and the best quality.
Customer Service - 5.0/5.0 -
Caliber Collision was very professional and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Eric was very professional and showed sincerity
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There was an issue with my insurance not waiving my deductible and we did not know until late Friday, I could not get ahold of my claim representative but Caliber was able to hold my vehicle over the weekend for me and I appreciated that.
My Experience - 0.0/5.0 -
Every was kind, but it took entirely too long. It took 8 weeks to complete the vehicle. It seems like they could have found a few problems while they were working on other things. When he explained to me that the headrest was broken, he said it was common in this kind of accident, then why didnât they look earlier for it? Also, the front of the ashtray was off and sitting in the passenger seat, that was something that happened in the accident, it must have been hit by flying things in the car because it was not broken before the accident. They never asked, and it wasnât fixed. I rarely got a call from the agent on my car, I had to call and check, heâd say it should be done âno later than Tuesdayâ, then on Wednesday when I still had heard nothing, Iâd call and he would say it still wasnât done. I got a text from Calibur saying my car was complete and ready for pick up. It was after hours of the shop and on a Friday, so Monday morning I arranged to be dropped at Calibur only to find that my car wasnât done and he had no idea who sent the text. It just seemed very disorganized, the whole process. Now after driving the vehicle for the first time, a warning light came on that said âlamp brake malfunction â So, it appears Iâll be taking it back. I am very unsatisfied.
My Experience - 5.0/5.0 -
You guys did an amazing job in such a short amount of time , I want to thank everybody that helped fix my car , itâs as if nothing ever happened now and I love it , have a great day!
My Experience - 5.0/5.0 -
Great customer service. Completed quicker than estimated. Quality body work.