Caliber - Fort Worth - IH 30
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Car was not fixed properly. A/C was not working, car revs in idle, and piece of front bumper not put back correctly. There was a big gap. This was after the delivery date was pushed by a week. Very disappointed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Very professional team and my car looks great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The bumper that was replaced is piping out of the side. The tail light from the bumper does line up with the lights on the tail door. The check engine light was coming on because of a fuse light replaced in the wrong location by the caliper technician. The drivers window is not working. Visor lights do not work. The horn does not work. Before the accident everything on the vehicle was working perfectly.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
The customer service was terrible- until the manager got involved. My service advisor, basically told me that it's never going to look good bc my car had previous damage. That's not true. The reason is- they fixed the left side of my car bc they broke it, but would only repair the right side bc that was the best thing to do. You need to do what makes the car look correct, and replacing the part would have been the right thing to do. When I left, there was no thank you for your service, he just walked off. The front desk girl on 8/30, has equally terrible service. She wasn't willing to look into the change of my deductible and expected me to wait indefinitely for my advisor to come back from lunch- wasn't willing to let me speak to anyone else. Then she wanted me to sign a bunch of papers with the incorrect deductible amount- that there was no way to change a printed copy. I find that super hard to believe.
My Experience - 5.0/5.0 -
Very pleased that the girl (can't remember her name) at the CC on White Settlement RD in Fort Worth called a nearby CC to see if they could get my vehicle fixed quickly, as we were on a time crunch to get the truck to our son who is arriving home from his Army deployment in Baghdad. Great job by everyone involved.
My Experience - 5.0/5.0 -
Matt at Caliber Collision off Vickery in Fort Worth was very attentive and kept me updated regularly. I commend him on doing his job well. Thank you for everything. Ella Kathy
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with the work and the time they got it out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Matt kept me well informed. Very appreciative. Good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve and Matt were awesome. Excellent experience.