Caliber - Fort Worth - IH 30
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car was fix quicker than the time estimated very pleased with the outcome of my car and everyone was very nice.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on the repairs and kept me updated throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job by Tony and his team - thank you!
My Experience - 5.0/5.0 -
Lori has been excellent. Professional, helpful, and reliable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lori was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Finished ahead of schedule. Great service and quality repair. Car was detailed exceptionally well too
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My whole experience was amazing! Truly appreciated Rocky and everyone who kept me updated. HUGE shout out to the person who opened the door for me to get my car after closing. She was already in her car and saw me in distress. Came right away to connect me to Rocky and my car. Everyone who helped tonight was amazing!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had my vehicle towed through AAA to Caliber Collision for repairs after a significant accident in which I struck a concrete median at approximately 65–70 mph. Thankfully, I’m alive, but the vehicle sustained front-end damage that required proper inspection and repair. From the beginning, my experience was extremely unsatisfactory. While the front desk staff was professional and helpful, my interactions with the representative Rocky were the complete opposite—dismissive, unprofessional, and lacking basic customer service standards. I was initially told my vehicle could take until July to be repaired. However, upon return, I discovered the vehicle was released to me without a proper alignment, despite the severity of the impact. As a result, I experienced continued front-end rattling and instability over every bump, suggesting unresolved structural or suspension issues. After repeatedly raising concerns, I was met with resistance and told essentially that no further action would be taken. This was unacceptable given the condition the vehicle was in and the nature of the accident it had sustained. I later worked with Sebastian, who was more professional and responsive, but by that point, the overall experience had already been significantly damaged. I did ultimately have to seek a wheel alignment separately, even though I believe this should have been addressed as part of the repair process given the impact to the vehicle. For context, I drive a 2024 Acura TLX and pay approximately $330 a month for insurance, and I expect a standard of care and repair that reflects both the severity of the accident and the value of the vehicle. At this time, I would not return to this location based on my experience, and I would advise that proper communication, inspection, and quality control be improved significantly moving forward.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Frank was professional, personable, and timely. Above and Beyond Expectations. Ashley was pleasant and helpful and thorough, and was a great assistance, as to how to proceed with scheduling our repair. Above and Beyond Expectations. The entire CALIBER Collision Team exhibited an earnest sense of synergy. From Corporate Schedilng, to The Receptionist, The Service Advisor, to The Courtesy Driver. All Team Members co-operated seamlessly to progress Our Collision Repair. Above and Beyond Expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Very good