Caliber - Fresno

4.8 (10,820reviews)
97%
125 E. Auto Center Drive,  Fresno,  CA  93710
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Tesla
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Reviews (10,820)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless, impeccable, and restoring vehicles to like-new condition. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating daily text and phone updates that provided peace of mind. Many noted their vehicles were completed ahead of schedule, reflecting exceptional efficiency. A few customers noted areas for improvement, including occasional quality control issues, miscommunication on timelines, and isolated concerns about missing parts or follow-up. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"My vehicle was ready after body repairs in 1 day. That's outstanding. I've chosen Caliber Collison for my vehicle repair ..." Read more
"Extremely Satisfied. Looks better than how it was before our accident."
"... experience with Caliber Collision! From start to finish, they truly went above and beyond to make sure everything was handled perfectly and that I felt taken care of. Their team ..." Read more
"Great workmanship,, easy process start to finish, good communication with me throughout the process, very happy!"
"From start to finish the process was marked by courtesy, patience, transparency, empathy, and urgency. Your team was exemplary to experience and do business with."
"Before by 23 days!"
"our vehicle was finished 17 days earlier than we expected. We are so grateful to have our truck back."
"I received my vehicle back 18 days early"
"Faster by one week. It was a smooth ride."
"The employees were great. I was informed of what was going on the whole time and even got my car back sooner than expected! The car turned out amazing I give a two thumps up ..." Read more
"The communication was excellent. Exceeded expectations."
"... thing I valued the most is the communication level. I really appreciate the the weekly updates and how fast my vehicle was repair. Also the live update link was very cool" Read more
"Caliber Collision is very good at communication. They are friendly and keep you informed every step of the way. They also interfaced with the car rental company, ..." Read more
"Lack of communication and follow up with me as the customer."
"Every step of the process was always communicated with care and genuine interest."

My Experience

Professional, knowledgable, timely and made the experience easy.

My Experience

Cynthia did a nice job of keeping me informed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service adviser was very considerate and professional. She worked very hard in expediting my repair job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love the level of communication you have with customers. I chose to wait in the lobby while the work was done. I doing so I witnessed many of the staff interactions with customers and would not find fault in any of them. Also extremely thankful that the Team were willing to work with me on the cost of this repair. Forever grateful and always satisfied Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All those who I talked to were very helpful. I had constant updates throughout the whole process. My truck looks wonderful!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service. Everything went smoothly. They finished both vehicles in a timely manner. Communication was great. Thank you, guys!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Andrea service advisor is very friendly and professional 😊

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Goog work on the car. Helpfully and friendly staff

Customer Service

Friendly, polite, professional, courteous.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No one gave care instructions when I picked up

Customer Service

Not sure who the repair shop’s personnel was

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you so much for the excellent service I received! The entire process was quick, easy, and stress-free. Sean did a wonderful job keeping me informed every step of the way and making sure I knew what was happening throughout the process. I truly appreciate the great service and support. Thank you so much!

My Experience

I want to thank all your staff for a very fast and efficient work in a timely manner. I want to give a huge shout out to Andrea, she was super awesome, very good at communicating, and very responsive. Any future work will refer friends and family over. Thank you.

My Experience

My Experience

They did an excellent job getting the car back to me. However, there was difficulty with progressive assigning the separate claim for the windshield and the car will need to be brought back for a second repair. You guys should look into why there was this delay. Otherwise my rep at caliber was able to coordinate well to get my car home to me on Friday and I didn't have to pay for a rental longer than needed. Thank you.

My Experience

All personnel were both professional and friendly. Kept us informed. I will refer others to you.

My Experience

The CX-30 is back to its new look. Service tracked with estimated completion.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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