Caliber - Ft Walton

4.7 (374reviews)
96%
218 Racetrack Rd NE,  Fort Walton Beach,  FL  32547

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (374)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted frequent text and phone updates that kept them informed every step of the way, with several vehicles completed ahead of schedule. Repair quality was widely celebrated, with customers noting their vehicles looked brand new upon return, often with unexpected interior detailing as a bonus. A few customers noted areas for improvement directly from their experiences, including occasional delays in parts procurement, isolated quality control concerns on finished repairs, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"I loved the experience! The communication was top notch. I felt as though I was involved with every step. So many establishments lack customer ..." Read more
"... specifically their communication was beyond my expectations. I didnt have to reach out once! They communicated via phone and text and had my vehicle ready before the expected time-frame. ..." Read more
"Caliber Collision was fantastic to work with. They kept us informed every step of the way and they did a beautiful job on our vehicle. I will recommend them ..." Read more
"No communication. I always had to call for an update. Front end not knowledgeable. And wait time when in ..." Read more
"The automated text messages have no relevance to what is actually going on with the vehicle."

My Experience

Chris was very professional and courteous. I only wish they had ordered and received the parts [like I had requested] before they took my car in for repairs.

My Experience

Thank you - very great customer service and communication! Very happy with it!

My Experience

My Experience

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Returned Clean

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Repair was completed fast and thorough.

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My Experience

We are excited that you were completely satisfied with your recent repair experience with us. We'd appreciate hearing any thoughts you might have on your Caliber Collision experience that we can pass along to our team as a job well done.

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Chris was excellent!

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Returned Clean

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My Experience

All associates were nice and friendly. Repairs were done quickly and with care. Communication during the repair process was good as well.

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Returned Clean

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Returned Clean

My Experience

Great service, friendly staff and kept us up to date during process. Jeep turned out great! Thanks again

My Experience

Caliber Collision went above and beyond the repair job they were supposed to do to my vehicle. When they were finished, the area they repaired, looked brand new. The rest of my vehicle needs to have them work on it.

Likely to Recommend

They're great.

Repair Quality

They did an awesome job.

Customer Service

They did an awesome job!

Returned Clean

My Experience

Personal service from Courtney. Went the extra mile for us! Professional quality work as well!

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Repair Quality

I was so satisfied with everything that’s done. I got total communication almost every day on how everything was going. I’m pleased and satisfied. Thank you so much,

Customer Service

I was updated almost every other day. I really appreciate the work that was done. Everything looks excellent thank you very Caliber collision