Caliber - Ft Walton
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Chris was so informative and kept me updated regarding my vehicle repairs time to time. Simple, fast and hassle free experience. Though it's my first felt didn't have a single concern about the whole process. Thanks for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It was taken in on 10/10 and I was told it would take 2 weeks but there were numerous delays.Insurance provided rental so I was not concerned. The last text said it would be done 11/21. Called on 11/21 at 11:59 am because I had not heard it was done. Said it would be done in the afternoon needed calibration. Called back at 3:00 b/c rental had to be turned in. Calibration mentioned said it would be done in 25-35 minutes. Showed up at 4:30 had to wait 15-20 minutes. Walk outside David is rubbing something off the car. I handed him several documents and papers they left in it. Battery was dead. I said i wasn’t sure how old it was. He then said you know your A/C isn’t working. I told him it was working when it was dropped off. He said it has nothing to do with what they did. I again stated it’s never had an A/C issue. He charged the battery. I stopped at autozone one block down. The steering seemed stiff but I’d been driving another car so.. power steering out??? Popped the hood for new battery. I noticed the car was making a noise, and smoking from front left. I asked employee if he’d come look. He said it’s leaking coolant. Went right back to Caliber. Temp light came on. They kept saying if it was caused by the collision (dent on the back side) insurance will cover it but they didn’t do it. None of this was an issue when it was dropped off. It drove fine with the dent but now….they are doing a diagnostic and we will see. They also got me another rental car for tomorrow. So we will see next week.
Likely to Recommend - 0.5/5.0 -
I would not recommend and have already warned people not to use Caliber
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Muy buenos en su trabajo
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Ecxelent
My Experience - 5.0/5.0 -
I appreciate the attention to detail displayed when making repairs to my vehicle. The technicians provided timely updates on the status of repairs. I will definitely recommend this company and location to anyone that needs assistance in getting their car repaired after a vehicle accident
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cris was amazing, he kept me updated all the time, y the job was pretty quick, great service and pretty nice work done.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Whilst my circumstances of meeting the Caliber Collision team (got smashed by a distracted driver), I’m glad they were at the helm of making my car right again they’re incredibly professional, transparent, and have great understanding of the emotions tied to getting in wreck. The goal is to not return, but if any of the cars in my family need work, I’ll only return here. They’re spectacular.
Likely to Recommend - 4.5/5.0 -
Yes--in my other request for a review, I said if I ever need body work again (I pray I don't)--we will come to you guys.
Repair Quality - 4.5/5.0 -
A 9 because nothing gets a 10 as that means perfection and no room for improvement.
Customer Service - 4.5/5.0 -
Your team was great and transparent with the whole process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was very polite and helpful. My repair was done in a week and half. He kept me updated on the status.
Customer Service - 5.0/5.0 -
Chris was very polite and helpful. My repair was done in a week and half. He kept me updated on the status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was a very efficient process and specifically their communication was beyond my expectations. I didn’t have to reach out once! They communicated via phone and text and had my vehicle ready before the expected time-frame. They even communicated with the rental car agency for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Most welcoming and inviting lobby area. Chris was on top of things and kept me up to date continuously. Great work!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
David was great and kept me informed throughout the whole process. Very Happy with the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Great service. Somewhat expensive but excellent service and great job.
Customer Service - 4.5/5.0 -
David was excellent
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with all the repairs done. Everything looks great and you can’t even tell the truck was damaged. I would highly recommend caliber collision. Just wish the job would’ve gotten completed quicker, but understand parts were hard to locate.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Truck repairs turned out awesome very pleased with the repairs. I would’ve certainly gave a 10. But the repair guys must’ve left my doors open on the truck the whole time the repair was being done. Take me a good three hours to clean the inside of my truck after I got it back. Other than that, I was very impressed with the communication all the way through the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish the service and experience was excellent. It’s a clean office space, friendly workers, efficient processes, and the work they did was excellent. The added bonus of washing and detailing the inside of my truck was an very unexpected pleasant surprise. Having had work done on cars in the past at other places, I expected the process to take three times longer than they originally told me. Even Enterprise car rental, where we rented a car while the work was being done, laughed when I told them the work would be done in just 10 days. But again, I was pleasantly surprised to receive a phone call three days before I thought the truck was supposed to be done to find out it was finished and ready for pick up. Hopefully we won’t have another need for collision repair, but if we do, our first stop, will be CALIBER. Thanks for the great work!