Caliber - Galveston

4.7 (4,311reviews)
94%
6902 Broadway,  Galveston,  TX  77554

In operation 29 years, 17 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,311)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repairs were completed to a high standard, often making vehicles look brand new. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including occasional difficulty reaching their service representative, some instances of repairs needing rework, and requests for clearer explanations of the overall process. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"Very hard to get a hold of the representative for our repair. We wanted to coordinate a insurance repair with ..." Read more
"Courteous, kept me informed throughout the entire process. Great staff."
"... back. I completely understand that delays happen, but better communication would have made a big difference. It shouldnt fall on the customer to keep checking ..." Read more
"Even though you kept having issues with parts, you kept us updated every step of the way. Thank you."

My Experience

My Experience

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Returned Clean

My Experience

Great experience overall. The staff was professional, kept me updated, and did a great job on the repairs. I’m very satisfied with how everything turned out.

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My Experience

Daniel was our coordinator and was very sensitive to our need for a speedy repair. He was efficient in communicating all progress on our repairs. It was a pleasure to work with him and I would recommend him to anyone needing his service.

My Experience

Everyone was very nice. Jasmine was awesome and very professional, kept me updated on the status of the repair. My truck looks great.

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My Experience

I had a great experience with the service, especially working with Jazmin. She was informative, responsive, and kept me updated throughout the entire process. She even went above and beyond by painting some unrelated scratches for free, which I really appreciated. Best of all, the repair was completed a full day earlier than expected. Great communication, great service, and I would definitely recommend them!

My Experience

Good service.

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My Experience

The office staff was proficient, professional, kind, and knowledgeable. I was also perfectly satisfied with the repair.

My Experience

Jasmine was very helpful she made this a great experience

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Very happy with the the process and efficiency of my vehicle process

Repair Quality

Fast efficient knowlegable great attitude. ! Satisfaction 20/10 Jazmine was the best!

Customer Service

Professional service 20/10

Returned Clean

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Bad Service

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My Experience

Very professional, and friendly staff.

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Returned Clean

My Experience

Very responsive and up to date with car repair situation.

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Repair Quality

Didn't realign the tires or recalibrate the bumper sensors. Tires got ruined....can't believe this happened

Customer Service

My Experience

Great work done in a timely manner.

My Experience

It was a job very well done! The work exceeded my expectations and looks amazing. Please thank every member of your team. I will recommend you to everyone I know. Thank you!

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