Frank's Collision - Texas City

4.9 (138reviews)
97%
2627 Palmer Highway,  Texas City,  TX  77590

In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (138)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon pickup. The front office staff received high marks for professionalism, friendliness, and helpfulness throughout the repair process. Communication was a standout strength, with customers appreciating regular text updates and daily progress notifications that kept them well-informed. Many repairs were completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted areas for improvement, including occasional delays beyond estimated timelines, rare instances of missing or incomplete parts at pickup, and isolated communication gaps during the repair process. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
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"I cannot tell that there was a repair performed on my vehicle, which is a really good thing."
"My car looks like new and they did it in a very short time."
"... in complete awe after picking my cherokee back up! Frank's went above and beyond my every expectation. From the office staff, to the engineers and the communication ..." Read more
"... results of their work. I was anxious til I saw my car. Seamless work, I feel like I got a new car." Read more
"... Repair provided most excellent customer service. They were fast and friendly. They provided updates through texts to keep me up to speed on the progress of my repair. ..." Read more
"Was surprised when got call to pick up my vehicle 3 days early than estimated completion date."
"... ladies I dealt with were friendly and knowledgeable. They had my car ready within a week of the accident. I was only there about 5 minutes when I dropped it ..." Read more
"Thy were very efficient and did quality work, completed the job when they said they would. I am 100% satisfied."
"It took several days longer than first said. You should always give yourself a few extra days ..." Read more
"... an amazing experience and my car looks wonderful. Each day I received an update on the progress made and projected completion date. I picked it up today and it looks like it did when ..." Read more
"... amazing. Would never know it had been in an accident. Communication was greatly appreciated!! Loved being able to get updates as requested and even a call when I had questions. ..." Read more
"I loved the daily text from Franks informed me of the status on my vehicles repair. I didnt have to wonder and ..." Read more
"The work on the vehicle was fine it was the lack of communication for me. They had our vehicle for 3 weeks do to a part that was on back order that I was aware ..." Read more
"... the truck in and started working on it right away they gave me daily updates and was done on time." Read more
"Was notified when work began, when parts were ordered and when vehicle was completed."

My Experience

Great customer service and work! Recommend to anyone in need of automotive bodywork.

Likely to Recommend

Repair Quality

Great customer service and work completion

Customer Service

Great

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great, the personal were fantastic and the job was finished earlier than it was supposed to be -Great job!

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Repair Quality

Customer Service

Returned Clean

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Very good

Repair Quality

Good job

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everyone is such a big help and do amazing on car body work. Highly recommend

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

If every of Frank’s is like this one, you would be rated as one of the best in the business

Repair Quality

My dealings with collision centers over the years, I have never been more pleased with the work and the personal. Percillia was awesome in her role. She is a precious jewel You are blessed to have her as your employee

Customer Service

Everyone I met was gracious

Returned Clean

Likely to Recommend

Repair Quality

The work to my vehicle was great. The front desk staff was phenomenal

Customer Service

Returned Clean

My Experience

When I got home I realized there's paint chips on the roof of my car and there's residue on the trim that doesn't seem to come off

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Yes…Veryy Satisfied Witt The Outcome….Very Greatt Experience ! Nice and Friendly Workers….!

Likely to Recommend

Repair Quality

Great Job! Co workers said it looked like a brand new car

Customer Service

Yall did a bang up job!

Returned Clean

Likely to Recommend

Repair Quality

Great service and customer service.

Customer Service

Great service kept me informed and updated on progress.

Returned Clean

Likely to Recommend

Best experience ever. Will definitely use again and recommend as much as possible

Repair Quality

Awesome Experience

Customer Service

The 2 Ladies were the best

Returned Clean

My Experience

Great customer service. Priscilla and Christine were so helpful and friendly. Made the whole process easy. Thank you.

Likely to Recommend

Repair Quality

Customer Service

The ladies at Frank’s were wonderful, helpful and very friendly. Made the whole process easy. Thank you to them.

Returned Clean

Likely to Recommend

Repair Quality

Excellent job and quick

Customer Service

Great and great handles customers great

Returned Clean

My Experience

A++++ Service. Work is excellent, I was kept informed and updated on my repairs from drop-off through completion of the work. Highly recommended!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

They did an awesome job and they kept me updated with the work being done 10 out of 10 would recommend

Likely to Recommend

Repair Quality

Not only was the repair work a great job, but the cherry on top was that my vehicle was cleaned inside and out. Great service!

Customer Service

Very friendly and helpful staff.

Returned Clean