Frank's Collision - Texas City

4.9 (111reviews)
96%
2627 Palmer Highway,  Texas City,  TX  77590

In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (111)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new and damage was virtually undetectable after service. The staff received widespread recognition for being friendly, professional, and knowledgeable. A standout highlight across numerous reviews was the proactive communication, with customers appreciating regular text and phone updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong commitment to timeliness. Several customers also noted the added touch of having their vehicles cleaned and detailed upon return, exceeding expectations. A few customers mentioned areas for improvement, including occasional lapses in proactive communication and minor repair oversights, but these were noted as exceptions rather than the norm.
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"I cannot tell that there was a repair performed on my vehicle, which is a really good thing."
"... in complete awe after picking my cherokee back up! Frank's went above and beyond my every expectation. From the office staff, to the engineers and the ..." Read more
"... results of their work. I was anxious til I saw my car. Seamless work, I feel like I got a new car." Read more
"Car looked absolutely amazing. Would never know it had been in an accident. Communication was greatly ..." Read more
"Frank's Collison Repair has always done an exceptional job on any repairs I have had."
"... ladies I dealt with were friendly and knowledgeable. They had my car ready within a week of the accident. I was only there about 5 minutes when I dropped it ..." Read more
"Was ready before the date promised."
"Ready before the original time they suggested."
"... working on it right away they gave me daily updates and was done on time." Read more
"They completed the job ahead of schedule."
"... year and the work is done right. They are fast and the communication is spot on. They always have updates for the customers. Keep up the good work." Read more
"... expectation. From the office staff, to the engineers and the communication was all top notch. If you dont trust your vehicle to them, then youre ..." Read more
"Communication was the best I have ever received!"
"... amazing. Would never know it had been in an accident. Communication was greatly appreciated!! Loved being able to get updates as requested and ..." Read more
"Staff was friendly and helpful and kept me updated daily on the status of the repairs"

My Experience

I loved the daily text from Frank’s informed me of the status on my vehicle’s repair. I didn’t have to wonder and follow up.

Likely to Recommend

Repair Quality

Great staff, great work and great customer service

Customer Service

Returned Clean

My Experience

Frank’s went above and beyond in fixing my car. The end result is beautiful, my car looks like new. The ladies in the front office were wonderful! They notified me daily about the progress and the shop completed the repairs in a very short period of time. I highly recommend them if you need your car fixed!!

Likely to Recommend

They do wonderful work and made my car look like new.

Repair Quality

My car looks like new and they did it in a very short time.

Customer Service

They kept me informed with the progress on a daily basis and were extremely friendly and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Management was amazing Those women get it done. My truck was fixed in the amount of time they said, and took care of my return rental car Awesome service that is rare

Customer Service

Couldn't ask for better service. Really know what's going on and extremely customer friendly

Returned Clean

My Experience

Missing mirror part

Likely to Recommend

Repair Quality

Part missing on left outside mirror

Customer Service

Returned Clean

My Experience

Everything was great. Service was great. Office staff was excellent. Work done was amazing.

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did a great job.

Likely to Recommend

Repair Quality

The receptionist was wonderful and you guys kept me informed regularly

Customer Service

The receptionist was wonderful!!

Returned Clean

Likely to Recommend

Repair Quality

everything was great dealing with Franks. The updates on the car repairs daily helped in the process.

Customer Service

She was great to deal with. She addressed the issue with the molding that will need to be re-attached at a later date.

My Experience

They completed the job ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Staff was friendly and helpful and kept me updated daily on the status of the repairs

My Experience

Yes I was well pleased with their work on my Ford truck and it looks good 👍

Likely to Recommend

Repair Quality

Customer Service

Yanishka was very helpful and pleasant to work with. Her personality, knowledge and professionalism are very impressive.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Franks Collision provided a complete experience from start to finish. They partnered with Enterprise Car services to provide me with a rental car, during this process. They even drove me to the rental site. I was given many updates, during the process, so that I was aware of what was being done, as well as the progress of the repair. I felt confident in the process of completing the repair. I would definitely recommend Frank’s Collision to my family and friends.

Likely to Recommend

I would definitely recommend Frank’s Collision to my family and friends. They were very professional and thorough. From the moment I walked through the door, I knew that I would have a great experience! They also coordinated with a rental service and actually drove me there to get a rental, while my car was being repaired. So, there was no need for me to have someone come along to take me to get a rental car, during the repair.

Repair Quality

I cannot tell that there was a repair performed on my vehicle, which is a really good thing.

Customer Service

Returned Clean

My Experience

Did a great job on my Traverse.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've already recommended 3 people and plan on following up with more recommendations!!!

Repair Quality

They made it so easy. I walked in, said what I wanted and the young lady, Yanishka, took it from there. She was courteous and knew exactly what to do. She got my rental car, and I was off. It was the most pleasant car repair I've ever had. The repairs were done exactly right and I was in and out very speedily. I can't say enough good about FRANK'S.

Customer Service

Returned Clean

My Experience

Yall did a great job!

Likely to Recommend

Repair Quality

Honestly they made my back bumper look new.

Customer Service

I was very satisfied. They keep me updated every chance they got.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean