Frank's Collision - Webster

4.7 (314reviews)
95%
809 W Bay Area Blvd,  Webster,  TX  77598
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In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (314)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the seamless coordination with insurance companies and rental car arrangements as a standout benefit. Repair work is frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly. Customers appreciate being kept informed at every stage through texts, calls, and emails. Several note repairs were completed ahead of schedule. A few customers, based on their own comments, mentioned areas for improvement including occasional paint defects, parts not reinstalled correctly, and isolated communication gaps, reflecting opportunities the shop can address to further elevate the already high standard of service.
AI-Generated from reviews written in the last 12 months
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"Always dependable to do top quality repairs and follow-up after."
"Very clean work. Brought the car back to like new condition. Could not even tell where repairs were made!"
"High quality workmanship. You cannot tell the dent was ever there. The paint matched perfectly on a five year old car."
"All work was completed ahead of schedule and exceeded my expectations. Staff was easy to work with. Very professional."
"Many faults with paintwork, chips in brand new sections, scratches on multiple surfaces, drips and specks of dirt painted over. Quality could ..." Read more
"Repeats were completed satisfactorily and in the timeframe laid out. Progress reports were provided at appropriate ..." Read more
"All work was completed ahead of schedule and exceeded my expectations. Staff was easy to work with. Very professional."
"I was told 2-3 days and it only took 2. That saved me another day's car rental fee."
"... that his vehicle would be ready in 2 weeks instead it was ready 30 days later. But, they did keep us updated each time the pickup date was changed." Read more
"sort of had to go in twice. first time it was there for three weeks and nothing was done. second time was done quickly"
"Love the communication and customer service. When things were delayed they managed my rental and insurance communications ..." Read more
"... repairs and would not have known it was damaged. Communication was incredible and never missed an update." Read more
"Very pleased with the quality of the work. Communication was excellent. Finished a couple of days early."
"... update via Text and Call, Never received any text, and I had to call for updates." Read more
"Everything was great except I did not receive a text when the work was completed."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My repairs were excellent. Thank you for caring about the work you do.

My Experience

You were among the repair shops suggested by Farmers and the nearest to where we live. From my first call through final inspection and pick up, I was impressed by knowledge of office staff and work done. (Elizabeth)

My Experience

Likely to Recommend

Repair Quality

Car looks great and I’m very happy with the service.

Customer Service

Very nice people working there.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Paint looks better than when I bought it.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great company with most professional people. Highly recommend this crew!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris is wonderful! I showed him my main concern and he made sure they were repaired. My truck was clean and shiny upon pick up.

My Experience

The quality of the work is exceptional and met my expectations. Thank you for a well done job.

My Experience

I previously had my other vehicle repaired a few years ago and was totally satisfied with the repairs from Frank's collision. That is the reason why I decided to return to have my Genesis repaired. Excellent job on the repairs and again totally satisfied. I truly recommend Frank's collision repairs.

Likely to Recommend

I will highly recommend Franks collision to freinds and family.

Repair Quality

Excellent work of repairing vehicles. If necessary, I will definitely return to repair my vehicle. Great job!!!!

Customer Service

Excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’ve have had my vehicle in their shop a couple of times and their work is really good. They are my go to shop for sure

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was repaired and quality of the pieces exceeded expectations

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Hello, I’ve tried texting and left a voicemail for Chris. When I picked up my car it was left on empty. I barely made it to the gas station. In addition, my drive train light is now on. This wasn’t on when I dropped off the car? This needs to be looked at and rectified. Please contact me as soon as you open on Monday. Thank you, Michelle Nathan 2024 BMW X3 owner 480 437-0080

My Experience

Ashley and Yanishka were amazing to work with!!

My Experience

Likely to Recommend

Would definitely recommend

Repair Quality

Great service, communication and efficiency.

Customer Service

Keep me informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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