Caliber - Clear Lake

4.7 (8,111reviews)
94%
603 Gemini St,  Houston,  TX  77058
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In operation 29 years, 17 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,111)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceptional, and exceeding expectations. Many noted their vehicles looked brand new upon return. Communication was a standout strength, with customers appreciating daily text updates and proactive status notifications that kept them informed throughout the repair process. Timeliness was another highlight, as numerous customers reported their vehicles being completed ahead of schedule. Repeat customers and strong referral intent reflect high overall satisfaction. A few customers noted areas for improvement directly from their feedback, including occasional delays in parts availability, inconsistent proactive communication when issues arose, and isolated quality concerns such as minor unresolved repairs or cleanliness issues upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... The employees are professional, kind and courteous. The work is immaculate and speedy. My cars interior was cleaner than when I dropped it off. Id recommend them to ..." Read more
"... had my vehicle repaired at Caliber Collision. The staff were cordial, professional, and friendly throughout the process, which I appreciated. However, about a week after ..." Read more
"Customer service was amazing except when I started pointing out flaws in the work and they stare at me with no response."
"It was ready almost a week before it was scheduled to be ready. So excellent service!"
"... throughout the entire process. Great communication. Finished with my car a day earlier than promised and it looks beautiful. I had a loose panel which I was unable to pop back ..." Read more
"2 weeks past due date"
"Early. Seven days early! Greatly appreciated!"
"8 days late to parts issues"
"... of everything. Customer service was fantastic and I appreciated the text notifications keeping me up to date on the status. Everything went smoothly and my vehicle looks perfect. ..." Read more
"Was told all the work would be done at once. Received a call that car is ready for pick up. Once arrived, I was told that a part had to be ordered and would take 10 days ..." Read more
"Very impressed and appreciative of the excellent excellent communication on a daily basis with status on the car well done!"
"Great work, Great Communication and friendly staff. They told me what they were going to do and did it. Outstanding service."

Likely to Recommend

Repair Quality

Great people that are very good at their jobs

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Caliber Collision team was incredibly helpful, caring, and communicative throughout the entire process! Every team member I encountered was upbeat and truly cared about my experience! This has to be the best auto experience I've ever had! Thank you!

My Experience

Great service, great body work/service team, and great updates/keeping informed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent in every. Prompt and kept us updated. Very courteous and responsive. My advisor was Cam was 5 star all the way

Likely to Recommend

I myself am a long term customer.

Repair Quality

Super fast and excellent service.

Customer Service

Perfect!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Polite and knowledgeable staff. Excellent work in a timely manner.

Likely to Recommend

Repair Quality

Travelers lack of responsiveness led to multiple unnecessary delays to my repair. My vehicle sat at the shop while the claim information was lost for over a week. This was in spite of me calling travelers and the shop multiple times a week since this was being mismanaged with poor attention to delay and lack of customer service mindset. Ultimately, the delays led to exceeding the rental coverage by about $300, which I was denied additional reimbursement. I can't believe this is how Travelers treats a 9 year customer with multiple policies.

Customer Service

See main note. Tasha Messiah was not prompt to return messages. I never felt that she took ownership of ensuring my vehicle repair was on track. I had to do this and still failed to reduce travelers own incompetence in delays. I expressed concerns about exceeding rental coverage and she assured me this was not an issue. Then I got a message on a weekend telling coverage was expiring. I responded and immediately got an out of office notice. Customer service was not her focus. This is not how you interact with paid customers.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great but they never gave me a call saying it was ready. We had to call them to find out. Turns out they had the wrong phone number. They didn't bother to contact me another way or confirm the correct number.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There were a few hiccups, but overall my experience was good. Cam was great. He did a great job at explaining things to me regarding my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great repair job and provided timely updates on car status Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Automotive still shiws Engine light

Customer Service

Good service that too by Cam

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great experience with caliber I would definitely return if I needed to.

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