Group 1 Collision Clear Lake

4.8 (14,645reviews)
97%
18160 B Gulf Freeway,  Houston,  TX  77546
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In operation 15 years.

State of art facility specializing in manufacturer-certified repairs. While striving to provide the best customer service in the industry. Group 1 Collision Clear Lake (formerly known as Sterling McCall Collision Center of Clear Lake) is here for your collision repair needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
BMW
Cadillac CT6
Corvette C8
GM Basic
Hyundai
I-Car
Kia
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter
Call
Email

Reviews (14,645)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Service advisors received high marks for professionalism, responsiveness, and keeping customers informed throughout the repair process via texts, calls, and emails. Timeliness was largely appreciated, with several vehicles completed ahead of schedule. Customers highlighted the convenience of on-site rental car services and the thoroughness of vehicle cleaning at pickup. A few customers noted areas for improvement directly from their feedback, including front desk friendliness, occasional delays in repair timelines, and isolated quality concerns such as incomplete repairs or cleanliness issues upon return.
AI-Generated from reviews written in the last 12 months
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"The quality of the work was excellent, which is what I expected from a high-end body shop"
"... wrecked, and they did an amazing job with the body work. The repairs were flawless, and my car looks like new again. The team was professional, efficient, and kept me ..." Read more
"They did a beautiful, meticulous job. Im really impressed with the quality"
"... and without issues, which I appreciate. Overall, the repair quality met my expectations, and the care taken to do it right outweighed the ..." Read more
"... vehicle. The quality of the repair was top-tier, and the car came back looking better than expected. Everything was handled professionally from start ..." Read more
"... from the first call until I picked up my vehicle. The communication was outstanding and my car looks brand new." Read more
"Date changed with no explanation. No updates provided unless asked, always had to leave voicemail for call back."
"... repairs started, and it was very much appreciated the communication daily on the updates of our vehicle repairs." Read more
"... once with an update. Which was nice. But after that, I had to call in to get updates and it was very difficult to get through to my rep." Read more

Likely to Recommend

Repair Quality

Mario was great! He kept me informed about the status of repairs, was super lovely and easy to work with. Thank you!

Customer Service

The service has been great. Working with Mario has been extremely easy!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They always do good work

Repair Quality

Great work and Chris Michael always communicated with me. Thank you Chris and Group 1

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

i would definatly reccomend this shop to all.

Repair Quality

great communication throughout this entire project.

Customer Service

excellent service, i was informed on a regular basis on the fixing of my vehicle.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I took my vehicle in for repair and an inspection was done on it. After repairs complete, the outcome was great. They did a bang-up (no pun intended) job on it. I’m very satisfied with it.

Customer Service

I was kept up with the status of the work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Im still having issues with my back sensors and have already gone back once to get my car recalibrated and now im having the same issue again and having to wait for a new part to come in.

Customer Service

My advisor was nice enough, I have no complaints on him. I get help when I call and have had no problems with the team.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

All the work was completed and I am very satisfied. However, it took about a month, which seems a bit extreme for an under 25 mile an hour fender bender.

Customer Service

My personal contact, Mario, was very helpful. However, the receptionist and other staff seemed less than interested.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Our main concern was the paint matching. I literally cannot tell by looking at it that anything has been done, the paint match is that perfect!

Customer Service

I received regular status updates, and never felt like I didn’t know what was going on.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Overall okay, but the lady at the front when I came to pickup was not very helpful and just wanted to be on her phone. It was as if I was keeping her from her phone time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Matt was great in his communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

If I could give higher than 10 I would!

Repair Quality

The vehicle looks as if it’s brand new.

Customer Service

Mario Martinez was available and always took time to explain what needed to be done

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great experience with Matt. He was super helpful since day 1

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gonzalez is very good man

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was great. The cashier/CSR needed more ppl skills. She never acknowledged me until after 5 min. No eye contact she seem to be having a bad day and why should I pay for it I purchased a car from yall took my business back to your dealer. And this is the first person I get to interact with. Doug was the opposite very ppl skilled a pleasure to work with. Maybe ur cashiers can get some training from Him.

Customer Service

The so call service received from cashier was very poor

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Greg Mason was my contact and he handled everything beautifully.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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