Frank's Collision - LA Porte

4.9 (171reviews)
98%
2151 Underwood Drive,  La Porte,  TX  77571
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In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (171)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with vehicles returned looking brand new and repairs exceeding expectations. Communication stands out as a top strength, with customers highlighting proactive text, email, and phone updates that kept them informed throughout the process. Timeliness is frequently celebrated, with many vehicles completed ahead of schedule. Staff professionalism and friendliness are repeatedly commended. A few customers noted isolated concerns such as interior cleanliness near repair areas, occasional quality control issues requiring return visits, and expectations around daily communication updates, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... be hard pressed to find anywhere else that has the quality of work and service level that Franks provides." Read more
"... patient, professional, and persistent throughout. The quality of the repair exceeded my expectations, and I genuinely appreciate the care and effort they ..." Read more
"The staff and workmanship at Franks is exceptional. They have repaired more than one of our familys ..." Read more
"I always get excellent service and quality work at Franks. That why I went to them in Baytown and now when ..." Read more
"... during the repairs and vehicle was completed on time. Car came out looking very neatly done." Read more
"... Then called me to tell me it was done a week later. SUPER FAST and EARLIER than the original date of completion." Read more
"Great job on my vehicle and finished a week early."
"It was finished sooner than expected!"
"I needed my car for a road trip and they made sure it was ready 2 days before!!"
"No had to go back multiple times to get done right. Which cost me time off and fuel cost"
"They had the best communication of any company, I have ever dealt with. I didnt have to call them, they constantly sent ..." Read more
"I received texts, emails, and phone call updates!"
"Communication was great. The text updates were super accurate and helpful The service and knowledge of all employees spoke ..." Read more
"Franks kept us updated on the status of our repair every step of the way. wish other auto service groups would ..." Read more
"Quick and kept me informed the whole time."

Likely to Recommend

Repair Quality

I am a returning customer and love their work and communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work y’all done on my vehicle was awesome! I will definitely use Frank’s collision again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Service !!! Will refer this location to anyone !!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a great job

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have used You’ll before so my daughter several times. We have always been satisfied.. and you’ll have a nice group of people (workers). Thanks again for fixing my truck..

Likely to Recommend

Repair Quality

Customer Service

Buen servicio

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

We have used Franks for several years. The one and only time we used the dealership, we had regrets. Franks is who we trust.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Real good personel. Very smart people to talk business. Very Satisfied . Thank you.

Likely to Recommend

Repair Quality

Thank you frank Repair. Satified.

Customer Service

Real good. Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Awesome service and quick turnaround I love the fix on my vehicle thank you

Likely to Recommend

I would absolutely recommend Franks Collision to family, friends and neighbors.

Repair Quality

I am very satisfied with the repairs that were done. Franks collision was quick and efficient.

Customer Service

I would highly recommend Franks Collision to my family and friends.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and kept me informed the whole time.

Likely to Recommend

Repair Quality

Very happy!

Customer Service

Great communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ethan was extremely pleasant, friendly and knowledgeable. He communicated the progress by text and also called with any changes. The front desk was also very friendly and efficient. I would recommend this location to others.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good work. Everything was done in a timely manner and they kept me updated on the progress of the work. I would definitely recommend Frank’s Collision Repair.

Customer Service

Customer service was very good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From drop off to pickup it was a wonderful experience ! They kept you updated by text & calls. And to top it all off… my car looks perfect!! Thank you so much!

Likely to Recommend

Repair Quality

Adjuster was great and explained everything

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris was very friendly, helpful, provided updates and efficiently provided the necessary work to my truck. No offense, but I hope I don’t need your service again soon. But if I have any friends or loved ones that need body work, I will send them to Frank’s.

Likely to Recommend

For sure

Repair Quality

Friendly service, prompt service, good work

Customer Service

Very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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